“They charged me more than what the product was. They took too much money out of my account. I tried to contact them numerous times with no response. They even deleted a comment I made on their instagram, so I know they got my message I sent them on there. They are thieves.”
“It’s a scam, don’t buy from them if you want to save yourself loads of unnecessary stress and money!
I ordered headphones from them and unfortunately they have arrived damaged. I send them back but instead of the refund I’ve got replacement I didn’t want!!
I asked for refund. First they struggled to organise the collection for unwanted item, than when they finally managed to do so the parcel is missing if transit!!!
IWOOT hired third party to collect the item and I have collection proof they refusing to pay my money. As far as I concern if the parcel got stolen and it’s missing it’s their problem not mine as I did my part as send it back the way THEY wanted me to!!
If the item got missing it’s for them to deal with it and refund the money to me regardless of the investigation outcome!!!”
“Shocking service. Ordered on 8th Jan still processing 5 weeks later. They refuse to cancel as it's in dispatch stage, it's clearly not. Spoke to about 6 people on email all day the same. Contacting my bank tmrw”
“Horror show. Returned goods at own expense, IWOOT seem to just fob you off hoping you forget about your refund, goods returned 28th Dec, its 3rd Feb and still waiting”
“Had a bad experience with IWWOT first time around but decided I would give them another try as I think they have some cools stuff. What a mistake, don't order from them. Ordered the Mystery Geek T-shirt 10 Pack on the 3rd of December expecting they would arrive in time for Christmas, the estimated delivery was the 18th. No sign of them. Contacted customer support on the first of January and was told they hadn't been dispatched but this was flagged to the warehouse. A full month later with no contact or update form them I reached out again today and have been told they were never dispatched and are now out of stock. They kindly cancelled the order for me and offered me a £5 credit on my account as a gesture of apology, a miserable gesture at that and a voucher that wont get used as I won't be shopping there again and you shouldn't either.”
“Still awaiting refund of goods returned. Have dealt with this company for years with no complaints on the buying side but you can tell how bad they are when you want a refund. They keep coming up with all sorts of ridiculous comments, anything to save them having to actually pay you back the money!! Will never ever deal with this company again. Just awful.”
“Have not received the items I ordered from before Christmas I've none of the items and I've none stopped email messages ad I had no help my iteams I still haven't received ad they keep asking me to send this ad that I have been charged for the stuff had money I've had no items no help ad the family members who bought for Christmas has gone. With out Xmas present”
“TRASH!!!!!!!!!!!!!!!!!! I haven't even got my package. I've been waiting for too weeks. I have send iwoot an email about this and they said to wait 24 hours its been more then 24 hours!!!!!!!!!! DO NOT BUY FROM THIS WEBSITE. When you try to contact iwoot nobody answers us number and UK number. You cant even track your order. Iwoot also cancelled my order for no reason!!!! I haven't even got a refund. DO NOT TRUST THESE PEOPLE!!!!!! They say they can't even do anything!!!! COMPLETE TRASH DO NOT ORDER ANYTHING FROM IT OR YOU WILL REGRET!!!!!!! >:C”
“I placed my first order through IWOOT website for my kid's Christmas gift on 12/14/2020, but until now (01/12/2021) I still not received my order, the tracking number shows this package has been holding since 12/16/2020. I try to contact their customer, but they reply they can't do anything even cancel my order, I can get my refund only I return the package, but the question is since I didn't receive my order how I can return it? They choose the delivery company and now the package lost why I should be responsible for that? IWOOT so sucks, keep away from this company.”
“Still awaiting 4 out of 7 items ordered at the end of October for Christmas presents. Still being told “slight delays” in fulfilling order???
Appalling service.”
“Shocking service !!
Placed order for expensive item (£380) mid November for Xmas present... they claimed in stock and 3-5 days delivery... never received it and blamed it on their suppliers. Appalling !”
“I never received my item and have been asking for a refund for over 2 weeks with NO response. Absolutely horrible customer service. DO NOT order from iwoot!”
“do not buy from this company. If you care about your money and if you want good customer service after buying, just do not buy from them. Products ordered do not arrive, customer service representatives who do not respond at all or who respond after hours in a laconic reply without any content and then disappear again. They closed the chat on the site at all and it does not work. If your money is important to you, buy elsewhere. one and a half month late and they are still investigating . a murder case can be resolved by now and they still dont even have an estimation ( Hi, we cannot give an exact time on this, we would have expected to have an update now, but this process is taking this long because of the courier company rather than us, but we are hoping to have some more information from them soon.) since the chat in their site is not working, i do belive that this site is a scam . DONT BUY FROM THEM”
“I ordered a Christmas jumper from IWOOT on 30 October, I chased them on 28 November as I had not received the jumper or any communications. I received a response blaming their supplier and didn't know when I could expect my item.
On 18 December, I requested a refund as I had bought a replacement elsewhere.
On 28 December, I then received the (now unwanted) Christmas jumper and no refund!
I have since contacted them, again requesting a refund. I then get a copy paste email with no apology of how to return the item, informing me that I have to pay for postage and packaging and recommending I pay for recorded delivery!
Terrible, terrible customer experience!! I gave them one star as zero wasn't an option.”
“Ordered £300 of Christmas presents and cards in November 2020 and still not received them on the 30th December.
Customer service won’t cancel and refund my order!!!”
“You won’t receive all the items you order, customer service near enough doesn’t reply - around every 4-5 days they respond. Eventually you will get some sort of sense out of them and then get offered a refund on Christmas Eve when the items ordered were Christmas gifts. Won’t ever shop there again.”
“Ordered mid November still not got it. No excuses really. Most retailers in the country online/offline are managing to deliver a reasonable degree of service.”
“Absolutely appalling service. Ordered a Nintendo switch for my daughter for Xmas which should of arrived on the 9th December. The contact number for them does not work so finally got in touch through Facebook messenger and they took a few days to reply saying that Hermes had sent it back to them ( even though Hermes never received it) and have issued me a refund which takes 3 to 5 days which I’m sceptical that I will even receive it. I do not have another 200 pounds to buy this again in time for Xmas so my daughter now has no Xmas present to open Xmas day.”
