“I purchased a TV at a reasonable price only to find they have taken the payment from my account twice, leaving me overdrawn. I contact them and they blame my bank. My bank (correctly) say ABSOLUTE RUBBISH! I contact them again and they admit it was them (they lied to me then) and they're sorry but thanks for letting them know! Having none of this i argue the point (for an HOUR) & they offer £10 and 15% off clothing??? I buy a TV and they offer cheaper clothes, what? So come back and spend more money with us after giving you utterly dreadful service. JD Williams, you are officially one of the worst. AVOID”
“Terrible customer service. No desire at all to help solve problems. No response to emails. Definitely no care in their customer care! Would not shop with them again.”
“Terrible service orderd off them paying half for my order and using credit for the rest as I was accepted. Comes to delivery day I go to check tracking and nothing call them for them to tell me my order is cancelled due to the credit team or something not really sure as know one explained it properly. Called customer service twice spoke to two advisors who have no clue what hat they were talking about. I would have happily paid for my full order so I received it but was offers the credit at payment so took it which I now regret. After been on the phone for an hour with them telling me my account is In credit I argues I wanted my money refunded as I won’t be purchasing anything from them again. They just wanna take your money and hold it on your account trying to get you to use it on other products which is a joke.
Avoids avoid avoid please do not waste your time buying from these scammers”
“Gave me a credit limit of 150. Made an order, they then cancelled the order and removed all credit without any email or explanation whatsoever. Waste of my time”
“I wish to bring to your attention the following unfortunate experience that I have suffered at the hands of companies under the control of Michael Ashley, owner of Sports Direct.
In January 2021 I received couriered goods from J D Williams and Company. These goods were not ordered by me or anyone connected with me. A statement followed together with chaser letters for payment. The goods were returned immediately received. J D Williams is ultimately owned by Ashley via one of his companies, Fraser Group. I am retired and went through a stressful period not knowing what next was to follow. I ultimately got the account and matter closed. If I was not the type of person I am, somebody else would have experienced a greater problem.
Last week the same thing happened to me when I received through the post details of an account, I supposedly had opened with Studio Retail Limited. I had not. A few days later I received, via a courier, 2 packages for goods I did not order. In each case the goods were for larger items whereas I am small! Studio Retail Limited is also owned by Michael Ashley via Fraser Group. I actually never shop for clothes on-line. This is causing me considerable additional stress, again, not knowing what the company might next do. It is very strange that my data is still being used in this fraudulent way and I continue be targeted from different companies within the same group. Lesser assertive people may have felt obliged to pay for goods they had not ordered as it is not easy to return these items .”
“Approved for credit account of £500. 1st order received but returned in full due to wrong sizes etc. 2nd order accepted and confirmed delivery date. Just received an email on the day of 2nd delivery that they are cancelling my order and my credit account. Not very professional, is it?”
“Now only offering sizes 10 - 32 so no longer for mature women of a mature size! Will pass this year's catalogue on to my ultra slim granddaughter though I doubt these styles will suit her!”
“What a bad customer service. I been pick up collection from JD sports. My son order from his email ID and use my bank card. I got everything with my id , Bank card but they what my son photo I'd. Looks like they are the most secure company in with world, getting most secure items in this world.”
“They have linked another name on a credit file to someone I don’t even know and now I have bailiffs threatening me and I’ve just been told they won’t take this name off …. Who the hell do they think they are to give me bad credit and send bailiffs around when I’ve never brought anything off them or had an account
Now I’m going to have to take this to court which I don’t need right now …. Scum !!!”
“If I could take Stars away I would.
Please do not bother with this company because their interest rates on your balance is absolutely extortionate and outrageous. Please DON'T GO THERE.”
“Took money from stolen and stopped card despite being informed of the matter. Knowing that a card was stolen and continuing to take payment and send goods to thief. Clear fraud”
“terrible experience, they don’t even know where my parcel is. It’s lost somewhere and then they take years to even get this sorted. Why does it take so long? Terrible service.
They have been saying it’s been alerted to the upper team for ages now. Like when will you guys actually solve this issue?
Poor communication from the team, no support is available, and delivery times are abysmal.
If you call them, they will tell you someone will get back to you the next day - but then you won't get a single response.
My order number is 4190646”
“Has the shop got anything to do with fashion world?. They keep trying to take payment when already have payed. My bank has put a block on there payments.”
“Pathetic company. I wasted 2 days waiting for them to collect a return. They don't show up and when you call to find out when they're coming they arrange it for the next day. Pathetic company. Avoid at all cost.”
“AVOID this company at all costs. They allow fraudsters to open accounts in your name but with a strange address, without doing the proper ID and address checks. And then wrongfully add info to your credit file affecting your credit score!!! They then refuse to accept responsibility for their actions, refuse to admit they were at fault and refuse to uphold the complaint lodged with them. My credit score has been seriously affected because of their incompetence and shady business running. There are hundreds of similar complaints across the Web and on social media.
This company needs to be investigated for their misconduct and lack of due diligence!”
“I ordered 3 sets of mirrowed drawers. One was okay. The 2 large ones were damaged.The original order was in September as a present for my son.From that time I have had numerous replacements all damaged. Each time my son had to wait in for collection of the damaged units. Then their system means apart from arranging a new order as they will not simply send out a replacement you have to reorder. Each time they attempted to charge me a higher price and each time I had to argue the point that they were replacements. Having reordered ,my son stays at home all day awaiting delivery. Needles to say the replacements were damaged. I had to go through this ridiculous charade repeatedly receiving and returning broken units for months. Eventually I did manage to receive 3 good sets before Christmas. However my JD WILLIAMS account was so messed up I spoke for hours to innumerable representatives on the phone with a promise on 16th December they said that they would carefully analyse their incompetence and get back to me on my return from my Christmas holiday. However totally out of the blue while still away on holiday on December 22nd I received a text threatening to refer me to the Credit Reference Services if I didn't clear my account BY THE END OF THE DAY.I tried in vain to call and email them repeatedly without success. On returning home I get a statement- not only for a spurious amount but with added late payment plus further admin charges. Today on 31st December having had to wait for almost a hour on the phone to speak to someone I had a prolonged robust conversation with a really stroppy person. At 78 years old I gave up - I paid what they wanted just to get them out of life and to prevent them affecting my impeccable credit rating .I also asked them to close my account forthwith and never want to hear from again .If you do not want to experience the same treatment I strongly recommend you give JD WILLIAMS a wide birth.”
“This company should be investigated for their misconduct and lack of due diligence. They allowed fraud to occur in my name and dismissed my complaint. DO NOT use them, hundreds of similar complaints across social and web. They don’t give two hoots”
