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Jdwilliams Reviews

1.5 Rating 342 Reviews
11 %
of reviewers recommend Jdwilliams
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How is Jdwilliams returns process?
(2 weeks ago)
Greater than 93% of reviewers feedback is Jdwilliams returns process could be better.
(2 weeks ago)
F

Returns - Difficult

0.00%
Industry Average
A bad company to be avoid at all costs,i swing chair i purchase in may 21 broke,i only had it less than 100 days,i phoned up to seek a return,no problem they said,the collection was booked for next day,the collection came next day but the returns driver could not take it,(no returns label)so phoned up requesting a returns label,they don't issues them any more,the lad on the end of the call centre based in south africa then got rude and abusive and cut the call,i contacted them again every day for the past 3 weeks to sort this out only for the collection driver to come today and refuse point blank to take it even though jd williams want to exaime it to pinpoint the fault,i phoned up jd williams to tell them and they didn't want to know!
- mr jason smith
Speaking to the 2nd person was a better experience (native English) and she advised using myhermes returns via JD Williams.
- Sharon Fraser
I returned several toys with Hermes they never got returned. Do I get the police involved? Where are these returns
- Jane