Kitbag Reviews

Name: Kitbag
Address: Kitbag Limited c/o Kitbag Ltd Greengate, Manchester
Rating: 1.47

1.5 Rating 132 Reviews

11 %

of reviewers recommend Kitbag

1.5

Based on 132 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Kitbag:

Kitbag.com is a leading European online football store. Shop for official football shirts, boots, training wear, kits, base layer, equipment and football fashion. Kitbag.com was established in 1999 as an online sports merchandise business and to this day remains the same, with an ethos of providing the leading sports brands to the true sports fan.

Visit Website

Phone:

0845 408 4345

Email:

customerservice@kitbag.com

Location:

Kitbag Limited c/o Kitbag Ltd Greengate
Manchester
M24 1FD

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Mark Parry

Kitbag 1 star review on 24th December 2022

Evonne

Kitbag 1 star review on 13th January 2022

Judith Scott

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered on 5 dec for a Christmas present, saying delivery 26 December! What good is that, spent hours trying to contact them, can’t speak to anyone. Absolutely disgusted will be reporting the company and advise to anyone is don’t use them. They say delivery 3-5 not true!!! Would give them no stars.”

Helpful Report

Posted 1 year ago

“Ordered a top in November has never arrived it is impossible to get through to them there is no email to customer service just get an automated answer do not order form these Wish I could give a no star review”

Helpful Report

Posted 1 year ago

“They double the delivery fee for a return! £7.15 for me to drop off somewhere not even near me….not worth the risk to order again. I would only do so if you were positive that sizing is correct”

Helpful Report

Posted 1 year ago

“Joke of a company. Ordered football gear, never arrived. Impossible to get through to anyone. Eventually they said they'd refund me... €6.95 of my €134.09 spent!!! PLEASE DO NOT ORDER FROM THIS COMPANY!!!”

Helpful Report

Posted 1 year ago

“Ordered my football kit on November and haven't heard anything since. My account says it has been posted but no further update or tracking no. Will I ever receive my purchase”

Helpful Report

Posted 2 years ago

“Had to return item as too small. All starts well, paid for return postage label, they quickly sent email when they received item back. Then nothing. Difficult to speak to anyone that knows anything. Fobbed off with different ‘procedures’ etc. I eventually got refund 8 weeks after they received item back and that was after 3 difficult phone calls. Would never use again.”

Helpful Report

Posted 2 years ago

“I ordered goods to be delivered direct to my brothers address (which was the default address) when I received an email its stated the order was being delivered to myself. When I tried to contact them immediatly after placing the order chat was unavailbale. There phone lines were dead & no one answered my email. I rang the following day to make sure the order was delivered to the correct address. This did not happen, would not use again! Avoid at all costs! I did get in contact with them again, this was there answer! Unfortunately we are unable to change the shipping address on your order as it has already been dispatched from our warehouse. Please accept our sincere apologies for any inconvenience this may have caused and thank you for your patience. What a waste of space their error and they can’t do anything about it! I actually spoke to them before the goods were shipped! Again avoid at all costs!”

Helpful Report

Posted 2 years ago

“I am at fault ordered the wrong size shirt for my grandson looked at order via email immediately realised mistake. I have emailed cust services numerous times spoke to agents via phone Maxine was outstanding previous girl unfortunately no name was abysmal. Promised an email still not received very sad such a bad service.”

Helpful Report

Posted 2 years ago

“The company put the wrong address on my order, it is now lost? No customer service what so ever they clearly don’t care about their customers. I am very angry but can’t do anything about it? They have my money so not bothered? As the item is lost I can’t fill in the questions asked below?”

Helpful Report

Posted 2 years ago

“Stay away from this website. Their customer support is such a joke. I returned a parcel and they were making all excuses not to refund me. 6 weeks of emails and and doing their job for them. They still choose to ignore my request to make a formal complaint. You seem to get a different person responding to your email so it always takes longer to resolve. STAY AWAY don’t say I didn’t warn you!”

Helpful Report

Posted 2 years ago

“I basically donated my money to them. I made a transaction via paypal and somehow this kitbag captures my paypal address instead of the address that i wanted to advise. Nevermind that, i sent an email to them immediately to address this issue and change the address, but they didnt reply, but somehow they can dispatch my item to the wrong address. Told them about it, but all they can say its too late to change now. Well it will be my last. And now I have to prepare all the paper work to report it to the police because that person has received my parcel and refusing to return to me. This is so annoying as it gives me so many work to do just for a pants !!!!!!!!!!”

Helpful Report

Posted 2 years ago

“I'll admit I was skeptical after reading reviews but took a chance and I'm so happy I did. Item was delivered in perfect condition a few days after ordering. I'm very happy.”

Helpful Report

Posted 2 years ago

“I had to pay £6.50 to return an item it’s outrageous. Their customer service is appalling!!! Would definitely not recommend kitbag”

Helpful Report

Posted 2 years ago

“Unable to get through on chat, no response on email. My refund still hasn’t been paid. Absolutely shocking customer service. I’m surprised a company with such poor service can exist. Will never order from them again and would advise the same to others”

Helpful Report

Posted 2 years ago

“the response here is so much faster than your personal emails?? why!!! they avoid you on emails but take the trouble painting a beautiful picture? wheres my refund??? you guys make a mistake and still can deny and taking your own bloody sweet time in processing my refund??? seems likes you guys needs to sued for damages and negligence!!! might as well filed for bankcruptcy at the same time, wonder why all the big clubs wanna partner with you for such poor handling of logistics!!! cant do it, get the fxxx out of there and stop wasting other people’s”

Helpful Report

Posted 2 years ago

“Second time I have ordered from Kitbag. Once again all went smoothly and arrived today after only ordering at the weekend already here 4 days including a Sunday! Impressive.”

Helpful Report

Posted 2 years ago

“Ordered $515 worth of items on the website, when i checked out it said the order could not be processed and it is not complete… but $515 was taken out of my account. So now i don’t have any merchandise, no order number, no receipt… and definitely don’t have $515 in my account. I have emailed them, tried their customer support live chat but it is very hard to get an answer as “I don’t have an order with them” Avoid this website!!!”

Helpful Report

Posted 2 years ago

“shocking customer experience, been ordering from a long time since i collected jerseys but this time is unforgivable! ordered separate 2orders, one came the order was sent to the wrong address (have proof)! but simply doesnt want to admit mistake just said that it was delivered not even empathising $200€ going down the drain for your mistakes, stay away or else be prepared to insure for your own package! very disappointing and wouldnt have ordered here if known of similar shocking scamming experiences!!!”

Helpful Report

Posted 2 years ago

“Still waiting for my Lille away shirt ordered in July all I have had so far is that this is not in stock and they don’t know when it is coming in yet still took my money - rip off merchants”

Helpful Report

Posted 2 years ago

“Don't know what's happened to these guys cos they used to be good. £3.49 for delivery (plus 49p for 'handling') then £6.50 to return a t-shirt is scandalous”

Helpful Report

Posted 2 years ago

Kitbag is rated 1.5 based on 132 reviews