Kitbag Reviews

Name: Kitbag
Address: Kitbag Limited c/o Kitbag Ltd Greengate, Manchester
Rating: 1.47

1.5 Rating 132 Reviews

11 %

of reviewers recommend Kitbag

1.5

Based on 132 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Kitbag:

Kitbag.com is a leading European online football store. Shop for official football shirts, boots, training wear, kits, base layer, equipment and football fashion. Kitbag.com was established in 1999 as an online sports merchandise business and to this day remains the same, with an ethos of providing the leading sports brands to the true sports fan.

Visit Website

Phone:

0845 408 4345

Email:

customerservice@kitbag.com

Location:

Kitbag Limited c/o Kitbag Ltd Greengate
Manchester
M24 1FD

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Mark Parry

Kitbag 1 star review on 24th December 2022

Evonne

Kitbag 1 star review on 13th January 2022

Judith Scott

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a jersey for my son for his birthday back in February, when the order arrived we came to find out that they had shipped us a shirt that was miss labeled and as a result was two sizes too big for him. I would think it would have been easy enough to fix, since it was entirely their fault, they would ship me the size I ordered right away and pay to have the original shirt shipped back to them. It is now July, they can't confirm they received the shirt I shipped back at my cost and I haven't received a refund or replacement. What a customer service disaster!”

Helpful Report

Posted 4 years ago

“Hi there, have used this website for a few years but recent experience and customer service is absolutely disgraceful.Happy to take your money until something goes wrong and they loose your return order using there own returns service and label which you pay for and not interested leaving me out of pocket.Would not use this company at all if you looking for sportswear use pro direct soccer and uksoccershop or unisport. Have never has so much bad customer experience in my life.There replies are short and absolutely unhelpful then they stop replying at all.”

Helpful Report

Posted 4 years ago

“I was dubious of ordering after reading the reviews but decided to give them a go and glad i did. I had no issues at all, regular email updates and the kit was delivered earlier then expected and the quality is amazing. I would order from them again.”

Helpful Report

Posted 4 years ago

“Over the 5 weeks dealing with this company, i have sent numerous emails, made numerous calls, been charged twice, refunded (partially!), and in the end, had to give up completely. Utterly useless company and product control. I asked for an apology otherwise I would be going to social media. Here I am... without apology.”

Helpful Report

Posted 4 years ago

“Don’t buy printed kits. I bought 4 printed kits for my children. They printed the shirts but not the shorts. I have bought printed kits for many seasons from other retailers and they always printed the shorts. I explained to kitbag and they refused to enter into any discussion. So my children are left with half printed kits for this season and no recourse. Don’t put yourself in this situation. Buy from a trusted company. Kitbag cannot be trusted.”

Helpful Report

Posted 5 years ago

“My kitbag Order: 97609148 - Email Ref: SA3912519X Send this review as reference to overseas buyers Items bought was £192.39(S$345.26). Express Delivery by DHL was £17.99(S$32.28). Which add up to £210.38.(S$377.55) base on SIN Customer Exchange rates In Singapore if over S$400 there will be Duties & GST Charges. Amount under S$400 No fees KITBAG over declare the value of the Items at as S$439.93 which resulted in the fees Not only they refuse to clarify why they over declared the items value they refuse to resend the items when DHL Singapore have send a email that items are send back to the shippers. They now claim DHL have abandoned the order. So No resend nor Refund. I leave it for yourself to judge the situation.”

Helpful Report

Posted 5 years ago

“I have been buying indirect via club and direct from kitbag for years. Quite shock that when things happen, they choose to remain silent. Sharing my experience especially with overseas buyers. As they are not in UK and calling will cost them a lot. Email to Kitbag may not help you. Its so disappointing that Kitbag never update me on my case. If kitbag need more time to investigate, a simple acknowledgement email would do. After initial reply that they will check since last Sunday, Never heard from Kitbag again. With all the evidence and supporting corresponding emails clearly shows that my items value was overdeclared by Kitbag or UK DHL. When DHL Singapore ask for payment of duties and GST taxes because my items was more than S$400, of course I refuse to pay before getting a clarification from your side. Your company choose to remain silent and my items are now return to the shipper as per DHL correspondent email. When send them a email for updates, remain silent again. Ask if they resending the items, they remain silent again. Really hates to dispute a credit card transaction but Kitbag left me with no choice. Will do it this afternoon. My kitbag Order: 97609148 - Email Ref: SA3912519X”

Helpful Report

Posted 5 years ago

“This is the second order from this company. Ordered from Australia on Dec 4, and told by the company it was shipped on Dec 12. Now Dec 18 and the shipping agent in Australia informed me the goods are still in the UK. RUBBISH SERVICE. Make sure you leave at least 3 months for your delivery to arrive. If you companies cant even get the simple things right, good luck with BREXIT.”

Helpful Report

Posted 5 years ago

“They always offer promotion and free delivery to HK. Also, their CS team is responsive, usually can response within 1-2 days”

Helpful Report

Posted 6 years ago

“وصل طلبي كما رأيته في الموقع الخامه ممتازه والتعامل محترم شكراً للموقع وسأكرر التجربه”

Helpful Report

Posted 6 years ago

“Faultless order to deliver process and quick”

Helpful Report

Posted 6 years ago

“the were very prompt and kept you up to date with the delivery of the parcel”

Helpful Report

Posted 7 years ago

“great product and fantastic price, also mega quick delivery! Would highly recommend”

Helpful Report

Posted 7 years ago

“Cancelled order, website sizing for kids very unclear”

Helpful Report

Posted 7 years ago

Kitbag is rated 1.5 based on 132 reviews