Kitbag Reviews

1.5 Rating 132 Reviews

11 %

of reviewers recommend Kitbag

1.5

Based on 132 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Kitbag deliver? How long does Kitbag take to deliver? Does Kitbag deliver on time? How is accuracy and good condition of items delivered by Kitbag?

Returns

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Customer Service

How can I contact Kitbag? How quickly does Kitbag resolve customer queries?

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About Kitbag:

Kitbag.com is a leading European online football store. Shop for official football shirts, boots, training wear, kits, base layer, equipment and football fashion. Kitbag.com was established in 1999 as an online sports merchandise business and to this day remains the same, with an ethos of providing the leading sports brands to the true sports fan.

Visit Website

Phone:

0845 408 4345

Email:

customerservice@kitbag.com

Location:

Kitbag Limited c/o Kitbag Ltd Greengate
Manchester
M24 1FD

How do I contact Kitbag?

Helpful Report

(6 months ago)

You can contact Kitbag by Email, Telephone and Live Chat.

Helpful Report

(6 months ago)

41.18%

Industry Average

“ Have emailed the customer service address that is on all your web site about six times for help with a returns.Either you don't get back or it's saying it is unmonitored and to ring instead which will cost me. ”

- Anonymous

“ I placed orders and after a long wait and received some items but not others. I am out of pocket and am trying to get some refund through paypal dispute resolution. The customer care tel number is a joke and just goes through to some message service declining to take messages or enquiries. I doubt I will ever get my stuff or refund and am very unhappy with this dodgey outfit! I placed my order 3 months ago! ”

- Curt Hofmann

“ Worst company ever. Zero customer service, don't replay to emails or phone calls. Ordered a football jersey in October, still no sign of it in February and can't get in touch with anyone to get a refund ”

- Disgruntled customer

Kitbag Reviews

Customer Service - Bad