My Tool Shed Reviews

Name: My Tool Shed
Address: 78 Suez Road, Brimsdown, Enfield, London Borough of Enfield
Rating: 4.19

4.2 Rating 177 Reviews

81 %

of reviewers recommend My Tool Shed

4.2

Based on 177 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About My Tool Shed:

My-Tool-Shed offers a huge range of tools for DIY and trade customers.
They only offer major brands, names that people know and trust, each of which offer the best quality available.
With a wide choice of Hand, Power and Garden tools and fast, well packaged deliveries My-Tool-Shed guarantees a good experience with your customers purchase.

Visit Website

Phone:

0208 805 3535

Email:

sales@mytoolshed.co.uk

Location:

78 Suez Road,
Brimsdown,
Enfield
London Borough of Enfield
EN3 7PS

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Anonymous

Anonymous // 01/01/2019

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“Good service good price good product !”

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Posted 9 months ago

“Ordered a Bosch cordless lawnmower. Process was easy and straightforward, lots of comms sent about the order and delivery. Lawnmower turned up the next day, well packaged and in good order.”

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Posted 9 months ago

“Happy with pricing and speed of delivery.”

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Posted 9 months ago

“Ordering was very straightforward and I was kept informed about delays to my order. I was offered the opportunity to cancel my order after a further delay but chose to continue with it.”

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Posted 9 months ago

“David Jason is too old to have clear speech. Not very interesting either.”

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Posted 11 months ago

“Was a really good web site when it first opened but lately loads of stuff is out of stock- I wonder if there going to fold..”

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Posted 2 years ago

“Wish I read the reviews...... Quick enough to take your money but won't answer the phone. What a shoddy way to run a business. Will never buy anything from them again!!!!!! They need -5 stars”

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Posted 2 years ago

“Make sure you Don't just go on price people Bought for the first time since the price was decent, should have known better 😬 hopless company and now cancelled my order and went elsewhere which has been lots better to deal with”

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Posted 3 years ago

“Gave a star reluctantly broken item no way of contacting them don’t answer the phone no reply to emails buy at your own risk”

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Posted 3 years ago

“Ordered a file,it never arrived but still took money ,they dont answer phone or emails ,definitely a rogue trader avoid like plague”

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Posted 3 years ago

“I ordered ONE piece of equipment online and when the receipted invoice came on screen I had "apparently" also ordered a £300 compressor. As with your other reviewers contacting MTS is nigh on impossible, and before I could challenge the order the parcels had been despatched, to arrive overnight ,the next day. Eventual email contact was established to no avail, they were insistant that the mistake was mine, their computer system is apparently infallible, and I had to return the unwanted item at my cost (£10). I admit I had browsed the compressor but had also looked at many other items, they did not get sent out and I am adamant that the mistake was not at my end. I shall not lower myself to trade again with this shower nor recommend them to anyone.”

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Posted 4 years ago

“Oh dear! Wish I had read these reviews before ordering. My order has not arrived, No one will answer the phone and there is no reply to emails.”

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Posted 4 years ago

“Wish i had read these reviews first !!!!! Bought a set of tools £800, STS packed up. No response on the phone at all... e-mail response also beyond poor.. shocking. Will not refund if though its within 30 days... will not replace until dewault have looked at it ... reported them to the manufacturer today.. and i will be visiting there shop tomorrow .. I hope they are open !!!!! .. NEVER NEVER NEVER USE THEM”

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Posted 4 years ago

“This company or a joke spent nearly 2 grand with them One of the tools was damaged on arrival got in contact with him via email which someone did reply and asked for photos which I sent showing the damage and the tall still in perfect order since then heard nothing , No replies to emails which I’ve sent never get through on the phone surprised you’re allowed to trade”

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Posted 4 years ago

“useless people on the phones never answer and company takes payment then tells you they are refunding in ten days, also costs a fortune to call their number, misleading website and should be reported to trading standards”

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Posted 4 years ago

“Awful company ordered on the 4th June still not recieved My order,and they don’t answer emails either, AVOID”

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Posted 4 years ago

“Awful company ordered on the 4th June still not recieved My order,and they don’t answer emails either, AVOID”

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Posted 4 years ago

“Good product price and swift delivery. But... Found a problem with part of the £440 order. Have reported via the website - no response. Call centre puts you in queue and after about 20mins hangs up on you. Is anybody there? At the moment I doubt I'd give them any future orders.”

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Posted 4 years ago

“The price was good and the item arrived the next day but there was a problem in that the axe handle appeared to be the wrong size and different to the size given on the label. I emailed Customer Service and sent them a photo with a measure against the handle as proof of what I was saying. I got an email back from them saying they would look into it and check the rest of their stock and follow up with me. I heard nothing. I emailed after a week had passed and got the requested 'Read Receipt' so presumably the email had been seen which asked what was happening and when would I learn something. I got no reply and so left it another week before emailing Customer Service again. Once more I received the requested 'Read Receipt' but have had no reply to the actual email. Customer service and support is appalling and I will not be using the company again and I would advise others to avoid using them as well. This kind of abysmal customer service and quality of service is unacceptable and is only recognised by the companies concerned when they start to lose business and eventually go out of business. I am still unable to use the axe head for which I bought the axe handle just in case I might need to return it. I ordered the axe handle 27 days ago now and have still not had a resolution to the original problem. It would have been quicker and easier if I had bought a complete new axe instead of this handle from My Tool Shed. Never again. Any other readers of this review please take note of what you are likely to encounter if you have to deal with their Customer Service over a problem or query. I don't think they really care once they have made a sale.”

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Posted 4 years ago

“I ordered a DeWalt drill set on Monday and got it Thursday well packed and all working as should. I’m glad I ordered before I came on hear otherwise I would have avoided and their price was a lot cheaper than anywhere else”

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Posted 4 years ago

My Tool Shed is rated 4.2 based on 177 reviews