Mytyres Reviews

Name: Mytyres
Address: 9 Thames Street,Charlbury, Oxford United Kingdom, Oxford
Rating: 1.36

1.4 Rating 118 Reviews

9 %

of reviewers recommend Mytyres

Company Reviews

Questions

Metrics

1.4

Based on 118 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 3286532

Email:

mytyres@delti.com

Location:

9 Thames Street,Charlbury, Oxford United Kingdom
Oxford
OX7 3QL

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Mytyres 5 star review on 25th October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order still hasn’t arrived after 3 weeks. Received a dispatch email after 2 weeks to say that part of the order has been shipped. They said they’d contact me asap about the missing tyre once they spoke with their warehouse; that was almost a week ago. Awful communication and customer service.”

Helpful Report

Posted 11 months ago

“guess what? I went against the reviews and purchased 4 Michelin tyres. I got a great deal and wasn't in a rush so I took a chance. I ordered them on Monday evening and to my surprise, I received 2 of them this Wednesday morning with overnight shipping! I'm so happy and amazed. Hoping the other 2 are on their way. A big thank you to MyTyres!”

Helpful Report

Posted 1 year ago

“Terrible service. Phone line not working. I had an order returned to warehouse 'for logistical reasons'. Did I want replacement order ? I said no, I would get tyres elsewhere - they agreed and said they would refund my money within 2-3 days. Had to do all this through their awful robot-controlled 'live chat' service. Now, I am emailed to say they have sent a replacement order (which I did not want), but delivery will be in 2-3 weeks time !! I got through on the phone and was told I cannot get a refund for the first order until the replacements arrive and I refuse delivery. Tyres come from Germany which is not made clear on their website. Awful company- do not use them.”

Helpful Report

Posted 1 year ago

“Reviews are still correct - don’t order from here ! waited 3 weeks they then sent email to say they will be a ‘somewhat’ delay, but would keep me informed! - emailed back saying not good e send money back! they confirmed refund on Wednesday so i ordered tyres from elsewhere !!! Thursday email came in saying tyres would be Friday (which they were!) now sitting with two sets of tyres and now response to countless emails fro My Tyres - please avoid and save yourself stress !”

Helpful Report

Posted 1 year ago

“Unfortunately I cannot give zero stars. My first experience with this company was brilliant, tyres were received within a week, so I decided to get another pair for the rear. There was an issue with the delivery, where DPD had marked it as delivered and received by "Deopt pod" at 21:59. I am obviously not Depot pod and the delivery address was a business address that closes at 18:00, so it would have been impossible for them to deliver it at that time. I firstly contacted DPD, they said they could not do anything for me and that I should go back to the sender and ask them to raise a signature dispute, which I did. I called Mytyres and after explaining the situation, the lady on the phone said the parcel had been marked as delivered and that was that. I then had to reiterate that I am not "Depot pod" and that it would have been impossible for them to deliver the tyres at that time of night. She said she would get a colleague to look into it and I'll recieve an email once they've investigated. A couple days pass, still no email, so I call again. I explain the situation, the lady simply says that the tyres have been delivered. If the tyres had been delivered, I would not be calling you asking you where my tyres are. After explaining AGAIN, that they were not delivered to me, she says that she can see her colleague has been looking in to it and I will recieve an email. At this point I also submit a misdelivery complaint through their online contact form and recieve a response a few hours later, letting me know that they have forwarded it to the correct department and I'll receive an email once they've investigated. 5 days later and still no tyres or any sort of response or acknowledgement. It seems that they are the typical cowboy company where they are more than happy to take your money, but when there is an obvious issue that requires them to issue a refund or re-send the delivery, they don't want to talk to you. I would suggest that if you are ordering from this company, to use a payment system such as PayPal or a credit cards, so you can claim any money back easily. Absolutely useless company, with useless staff and ridiculous customer service. Still no tyres, no communication and £180 worse off. What's worse is that every person I've spoken to at DPD knows that the parcel has been misdelivered as "Depot pod" is code for something but they can only action it if the sender makes a complaint and this pathetic excuse for a tyre company won't do anything about it.”

Helpful Report

Posted 1 year ago

“Do not buy from these guys! Not UK based Ordered 21st April. Took my payment No tyres received as yet. States 9th May for delivery(!). No communication Called & emailed. Automated service. Spoke to someone IN GERMANY today (its a German Company / Tyres come from GERMANY!) DPD failed to collect. MYTYRES.co.uk had not realised the delay / non collection.. German efficiency - NOT! DO NOT BUY FROM HERE.”

Helpful Report

Posted 1 year ago

“DO NOT USE THIS COMPANY! - Ordered tyres, was eventually given a 13 day delivery time. They don't tell you that they are coming from Germany and will take forever to arrive! Checked on scheduled day of delivery and was told that they were in customs and they couldn't tell me when they would arrive. Cancelled order and am awaiting refund.”

Helpful Report

Posted 1 year ago

“Con artists. Took the money ages ago and still no tyres. Ruined all my winter travel plans. Pretend to be a UK based company while shipping from Europe causing huge delays. Dont be bothered. Hope somebody can find justice against these guys. I will be reporting this company to the trading standards.”

Helpful Report

Posted 2 years ago

“BEST COMPANY TO BUY TYRES FROM. IF THE TYRE SIZE EXISTS THEY WILL HAVE THE TYRES. CUSTOMER SUPPORT IS EXCELLENT. TYRES ARRIVE PROMPTLY. DO NOT USE ANY OTHER TYRE COMPANY.”

Helpful Report

Posted 2 years ago

“Still waiting for the tyre, really poor customer service when trying to contact them. Waste of time trying to email them and not much better speaking to someone. Particularly when they just cut you off”

Helpful Report

Posted 2 years ago

“I ordered 2 tyres ,arrived new and labelled as described.My negative comment is that an 8 day delivery took 4 weeks from Germany After that additional 2 days for DPD .I’ve try to contact them first by email,no one replied.! I do understand that with Brexit customs clearance takes a long time but 4 weeks .!!! Shocking”

Helpful Report

Posted 2 years ago

“Ordered 4 tyres arrived new and labelled as described.Tracked progress. My only negative comment is that an 8 day delivery took 4 weeks from Germany. I do know that with Brexit customs clearance takes a long time.I dont believe this is fault of mytres I think Mytyres need to advise this at placing of order.So if your tyres are coming from Europe be prepared to wait.”

Helpful Report

Posted 2 years ago

“Report them to https://help.financial-ombudsman.org.uk/help/ get rid of scammers.”

Helpful Report

Posted 2 years ago

“Scam bought 2 tyres for my KTM apart of dodgy tracking number nothing else happens. Stay well clear. They sending it from Germany. Hopefully PayPal will help with getting my money back.”

Helpful Report

Posted 2 years ago

“Steer clear of this little shop. First, the they sell you the product that doesn't fit your car, then you chase them for two weeks to get any response at all, and then they they wash their hands off you and take no accountability for mis-selling you the wrong thing. Worst customer experience ever!”

Helpful Report

Posted 2 years ago

“ABSOLUTELY SHOCKING THIS COMPANY THEY SHOULD NOT BE ALLOWED TO TRADE. I BOUGHT 2 BIKE TYRES AND WAS PROMISED A QUICK DELIVERY. ALMOST 4 WEEKS LATER ONE TYRE TURNED UP AFTER I HAD CANCELLED THE ORDER AND I STILL HAVE NO REFUND. THESE TYRES COME FROM GERMANY THEY DO NOT TELL YOU THIS WHEN YOU ORDER THEM THEY JUST TELL YOU LIES. IF YOU WANT BIKE TYRES I SUGGEST FWR TYRES IN LONDON THEY ARE CHEAPER AND THEY COME THE DAY AFTER……FUMING AT THIS SHOWER OF S**T.”

Helpful Report

Posted 2 years ago

“Terrible none existing customer service. Waiting weeks for tyres to arrive. Will tell you they have proof of delivery even if they have not been delivered and will try take money from your account and make invoices for orderers you have not placed. Can’t believe they are still on the go 🤷🏼‍♂️”

Helpful Report

Posted 2 years ago

“non uk based with .co.uk domain on website. Misleading. Made an order 4 working days later checked tracking number just to find that they haven’t been dispatched even though they sent me an email saying that it was. Then found out that they are coming from germany and need to clear customs which would take forever - cancelled my order. Thankfully I paid via PayPal so should get back money at some point”

Helpful Report

Posted 2 years ago

“Please avoid this company , Absolutely time waster Purchased 4 tyres at 16/11 Delivery date 24/11 Never arrived, called customer service next day blaming custom , they don’t know when they can deliver the tyres, called customer service after 4 days again blaming custom and no idea when ,they recommended to cancel the order, after cancellation I called the customer service more than 10 time for refund still no luck. Please avoid this Rubish company if you can .”