Mytyres Reviews

Name: Mytyres
Address: 9 Thames Street,Charlbury, Oxford United Kingdom, Oxford
Rating: 1.35

1.4 Rating 119 Reviews

9 %

of reviewers recommend Mytyres

Company Reviews

Questions

Metrics

1.4

Based on 119 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 3286532

Email:

mytyres@delti.com

Location:

9 Thames Street,Charlbury, Oxford United Kingdom
Oxford
OX7 3QL

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Mytyres 5 star review on 25th October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking service. Ordered tyres, they were sent to the garage I selected on the MyTyres website as a fitting option. On arrival at that garage I was told the tyres were too wide for them to deal with. I then had to find another larger vehicle to go back and collect the tyres, find another garage that could deal with them and take the tyres to them. Then I had to go back and collect the first vehicle which needed the tyres. I then spoke to MyTyres Customer Service, who couldn't offer me a refund on the fitting straight away or any level of compensation for the hassle incurred. They said they will have to go through a procedure to establish the refund of the fitting. If I could give zero stars I would!”

Helpful Report

Posted 4 years ago

“People don't buy from this company. They make it hard to see people's reviews. They tried to steal money by billing me twice. DO NOT BUY From this place. Buyer beware”

Helpful Report

Posted 4 years ago

“PEOPLE BE VERY CAREFUL AS THIS SELLER STEALING PREVIOUS CUSTOMERS MONEY FROM THEIR PERSONAL BANK ACCOUNT.THE THEFT WAS REPORTED TO MY BANK AND NOW IS UNDER INVESTIGATION!!! AVOID AVOID AVOID”

Helpful Report

Posted 4 years ago

“PEOPLE BE VERY CAREFUL AS THIS SELLER STEALING PREVIOUS CUSTOMERS MONEY FROM THEIR PERSONAL BANK ACCOUNT.THE THEFT WAS REPORTED TO MY BANK AND NOW IS UNDER INVESTIGATION!!! AVOID AVOID AVOID”

Helpful Report

Posted 4 years ago

“Ordered 4 rims from Mytyres. More than 2 weeks later, the company is actually in Germany, English one just on paper, received 2 good and 2 wrong ones. Email, pictures etc, organise to send the wrong ones back, one morning a DPD driver came to pick up the parcel, obviously I had no clue that he was coming. Anyway, a week later received one rim only. Time wasters, avoid!”

Helpful Report

Posted 4 years ago

“From my experience Mytyres were excellent, I ordered wheels and tyres which arrived on time very well protected and ready to fit. I would definitely use again.”

Helpful Report

Posted 4 years ago

“RIP OFF COMPANY THAT LIE AND STEAL I ordered tyres that were "in stock". Despite being told on three consecutive days "They are in stock and will be dispatched today" they never did. So I cancelled the order and purchased elsewhere... Then they sent them. After three weeks of trying to arrange return of the tyres and being ignored, I finally gave up and told them if they weren't collected by the end of the following week, I would dispose of them... I heard nothing back so duly disposed of them Then 2 MONTHS later they have charged me for them and I am now threatening legal action to get my money back AVOID AT ALL COSTS”

Helpful Report

Posted 5 years ago

“I’ve read the reviews - some good, some bad....I’m very happy with them, as I’ve saved 4 x £40 on 4 Michelin XWX’s. Where they let themselves down slightly is that their communications and updates are lacking....we become used to the Amazon/eBay service where we are constantly messaged on progress of sale and delivery times. However, given their excellent prices, I’m more than prepared to forgive them.”

Helpful Report

Posted 5 years ago

“Awful service!! 3 weeks for tyres!! Lost in transit customer service agents that don’t own the issues customers experience. Email based replies. Won’t be held responsible for the courier companies they employ shocking!! So who’s should the customer???”

Helpful Report

Posted 5 years ago

“Hello, Not happy with the way they have dealt with me. I`m waiting on the items over 9 days now, i was told that my delivery will be with me on 12.08.19, is 13.08.19 now and after sending another email to them i just got no reply with any update on my order. This is the last time I`ll be doing any shopping with this company and I`ll advise anyone to stay away from them. Kind regards”

Helpful Report

Posted 5 years ago

“Absolutely horrendous customer service read some reviews about purchasing then not receiving the items they’d paid for! However stupidly gave the benefit of doubt and bought 4 tyres and immediately sent a message asking for delivery time as I was driving Cornwall and needed tyres as soon as possible I didn’t get a reply until 6days later which was to tell me that they didn’t have the tyres and I’d be getting a refund!!!! 6 days they waited to tell even when I explained I was desperate for the tyres they didn’t have the decency to refund straight away! Absolutely disgusting company AVOID get the same tyres at same price from anyone else on eBay don’t TRUST them!”

Helpful Report

Posted 5 years ago

“Could not fault this Service, ordered 2 x Pirelli P Zero's had them in 3 days!! Thanks MyTyres for the great device as I needed them ASAP.”

Helpful Report

Posted 5 years ago

“Terrible service, tyres were meant to be overnight delivery, then told 4 days, over 1 week later still no tyres. Was told I’d be called back on 3 different occasions, not called once. Finally asked for a refund 5 days later still not had my money back. Will never use again or recommend. Shameful.”

Helpful Report

Posted 5 years ago

“Been waiting over a week and still no tyres didn’t get much joy on the phone ether rubbish service”

Helpful Report

Posted 5 years ago

“This is the worst customer service that I had encountered, waiting for a refund on tyres that I never received, 2 weeks on and now they saying they are arranging pick up. What a bunch of useless w....”

Helpful Report

Posted 5 years ago

“Waste of time - bought oil with promised 48h delivery from UK, waited 10 days and order not even dispatched. Looks like orders are drop-shipped from overseas. Not worth the hassle”

Helpful Report

Posted 5 years ago

“Lack of contact, nothing done apart money taken for more than week. Problems with cancellation.”

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Posted 5 years ago

“Website would not accept valid discount code. Took ages to deliver, way over their forecasted date, even though website said 'in stock' and I'd paid nearly £40 carriage. Overseas call centre staff were polite but useless!!”

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Posted 5 years ago

“tyres ordered and paid for nothing but excuses about this and that its been 6 days and they havent even leaft the so called wharehouse (if one even exists) never using these scammers again”

Helpful Report

Posted 5 years ago

“After 2 weeks of waiting for a tyre they said would be delivered in 4 days, I phoned them and the woman said that the tyre was at the warehouse and will be with you soon . A few days later they have now sent me an email to say the tyre is not in stock. Is this some kind of Joke .As Al Pacino once said, Dont waste my mother .ucking time.”

Helpful Report

Posted 5 years ago

Mytyres is rated 1.4 based on 119 reviews