PlumbNation Reviews

Name: PlumbNation
Rating: 3.29

3.3 Rating 413 Reviews

58 %

of reviewers recommend PlumbNation

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Phone:

0844 800 3460

Location:

Unit 5 Woodway Court Thursby Road, Bromborough United Kingdom
CH62 3PR

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PlumbNation 5 star review on 24th June 2024

Edward Ofori-Duodu

Anonymous

Anonymous // 01/01/2019

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“PlumbNation take your money immediately and it's up to you to try and get it back. Some sort of game they play, you will be promised 3 to 5 day delivery well that comes and goes, then to cancel and get your money back is like pulling teeth and watching paint dry . Then there is customer service ? what customer service they're not interested and rude then eventually ignore you. Something is not right about them, be warned all you good people out there ,also check Facebook reviews there's too many unhappy honest people with the same painful story to tell . Be warned”

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Posted 4 years ago

“Have bought a bath shower on 26th of Aug ,it's been delivered on the 1st of September that i been refused the delivery the same dau .up to now haven't received the refund yet !!!despite of many times rang a sent emails to them nobody answers the emails . haven't received the refunds yet . Its scam do not buy anything from this company.”

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Posted 4 years ago

“Please Be Aware... DO NOT USE! Boiler did not arrive and kept messing us about with fake delivery dates. They are scammers and do not care. Don't say that you werent warned. We have done everything to get a refund and they keep lying and promising that the refund has been issued but still no refund.”

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Posted 4 years ago

“They are a shambles, after sales is appalling, customer services shocking. They hide behind the small print and make it very difficult to get a refund ,masters of deception comes to mind. I'm very unhappy with PlumbNation .... Beware”

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Posted 4 years ago

“PlumbNation be honest to yourself at least,you know what problems you have ... For a start you take and bank customers money without a stock check ( unlike all your competitors) then you make it very difficult to cancel for a refund because your after sales/customer services if they exist are appalling. Masters of reception comes to mind . I will contact Travis Perkins they are a good respectable company to deal with and I'm sure they will be interested in what's going on. People stay away from PlumbNation beware.”

Helpful Report

Posted 4 years ago

“Terrible Service and Poor Delivery which was 3 days later then promised. Also half the items was missing. Please be aware.. Do Not Use.”

Helpful Report

Posted 4 years ago

“Purchased a shower tray which I couldn't source locally. It was delivered on time with calls from delivery company to update progress. Found ordering, very easy and impressed with overall service from PlumbNation.”

Helpful Report

Posted 4 years ago

“Absolute shambles of a company, website descriptions are misleading, returns department are a joke, if you want to return an item forget it it will never happen, can never speak to the same person, and the returns department dont have a phone number to ring its email only Steer clear of these jokers”

Helpful Report

Posted 4 years ago

“Wow, all of these comments seem to exactly resemble mine. 1. Over-promise on price without checking stock. 2. Terrible customer service that never answers the phone 3. When you finally get through, blame their distributors for all their problems and give generic bs answers. 4. Deliver weeks after said time (or never). 5. After months of getting messed around, you might get a refund or a part of your order. 6. Find yourself here. I ordered 1 length of chrome copper and am still waiting. Been waiting 40 days now. Should probably ask for a refund now so that it will get processed for Christmas.”

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Posted 4 years ago

“Rubbish,rubbish,rubbish,if you want to waste your life waiting for an item they said they had in stock (but apparently they hadn't) and then spend more time on the phone waiting for someone who promised to phone / email you re an update but never does then this is the company to use!! If not stay with a reliable company who will hopefully be in business after this tragic time as I doubt this one will !!”

Helpful Report

Posted 4 years ago

“Plumbnation accepted my order mid April, and then did not deliver half of the order. It took 2 months to sort out the mess and to get a refund, by which time my scaffolding was down and I will now have to rent a platform to put the guttering up. At no point did they contact me to give updates on delivery times, leaving me to chase their staff who then did not sort the situation out, and expected me to tell them what they had delivered.”

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Posted 4 years ago

“Only part of my order arrived they dont give a dam about customers ,dont use these conmen”

Helpful Report

Posted 4 years ago

“Awful service, awful communication. Still have not revived my order which I made almost 4 weeks ago. Delivery was meant to be made in 3-7 days. These guys only seem to care about sales and not deliveries. If you do contact them by email you will receive a generic response full of excuses blaming their distribution company. My advice is to save your time and money and avoid this company.”

Helpful Report

Posted 4 years ago

“I had a delivery of my order, which was incomplete. Then when I opened the package found another piece missing. I emailed the company to inform them of this. The first piece was then delivered. But I was still missing the other piece that had been missing from the package. Up to now that has not been rectified! Today I received an email to say the order has now been completed. Joke! So no not satisfied.”

Helpful Report

Posted 4 years ago

“Stay away from this company, they do not know what they are doing. For 20 days, absolutely no one has replied to e-mails regarding details of the products they sell. The invoices they issue are wrong, with incorrect information - without ever verifying who the payer is, they issue an invoice at the delivery address. No one is impressed that the money comes from another person or company. I don't even know how they handle accounting. I have been sending e-mails for 15 days saying that the invoices on all my orders are wrong and yet they continue to send the same wrong invoices. Nobody reads emails from customers. Live chat is absolutely useless - they listen to the problem, promise to check the case, and it ends here. After ordering a product, expect absolutely no support - the money is paid, the goods may have been delivered but not sure because they do not provide a tracking number. They just send you an email saying that the product ,,may have been delivered,,. Well, in my case it was not delivered and in 3 days I am waiting for details ... Stay away from this company, they do not know what they are doing. For VIESSMANN products I highly recommend VIESSMANNDIRECT - extremely competent and helpful, if you have a problem then the answer comes in minutes and the problem is solved in 1-2 hours”

Helpful Report

Posted 5 years ago

“I have no words. Stress, frustration and sheer anger. They lied to me about getting a tracking ref and delivery slot if i called them 8.30am on the delivery day. On the day they said no, it's an all day delivery. As I was at work I missed the delivery. I had to rearrange it and agree for it to be left outside at my risk. My plumber opened the radiator and it was badly damaged, really shocking damage. The company said they wanted photos. I came home from work early to do this so I could get a replacement asap, as I now had no heat in the bathroom. Sent photos, but no, I now had to wait in all day for it to be collected, wait for it to be received in their warehouse and then wait another day in for another delivery. I ordered elsewhere and asked for a refund. I also asked for it to be collected from another address as I was too angry to give up a day for them. This was agreed, and so I took it with difficulty to my mum's address (it was heavy to lift and get in car). Guess what? my mother has waited in all day and they haven't turned up. And the awful thing is, I just knew they wouldn't. I've tried ringing all day but there is no reply. I've emailed, no response. A badly damaged heavy radiator cluttering up my mum's hall, a wasted day for her, stress for me, no refund or sight of it, and a freezing bathroom while I wait until plumber can come back. Worth noting - not one utterance of an apology, in any of the emails I had from them, or any acknowledgement of the inconvenience. It was £12 cheaper than buying locally. Please don't use them, it's not worth what they'll put you through. They don't deserve your money and faith.”

Helpful Report

Posted 5 years ago

“I ordered a tap from them. I got an e mail to say it would be delivered on Weds 29/01/20. The tap did not arrive. I had no card from the delivery co ( whoever they use) to say they had tried to deliver. I rang yesterday 31/1 spoke to somebody who said they would have to speak to the warehouse and would phone me back. They didn’t. I have the name of the person. They are shut til Monday will be on the phone then. NOT IMPRESSED”

Helpful Report

Posted 5 years ago

“Parts damaged, wrong items sent, refused to refund my money, rude, delivery driver lied to me about there eta so I four people stood around waiting to unload the goods, he never turned up, they couldn’t confirm a new delivery date and didn’t seem to think it was there problem to resolve with there courier company, eventually they delivered to the kerbside next to a main road without contacting anyone so I was amazed to find out nothing had been stolen. When I contacted them again they didn’t seem to think this was there problem to resolve the idiots just blamed there own courier company. Worst company ever! Avoid them like the plague”

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Posted 5 years ago

“never received item keep getting emails with later delivery dates waist of time”

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Posted 5 years ago

“I bought a Mira shower tray with waste fitting included. I’m happy with the tray but the quality of the waste fitting is disgusting. There’s splits down the manufacturing lines of which you can see daylight through. Obviously not wanting to fit this trap on an upstairs shower, I had to go and buy another trap at an additional cost of £25. I sent pictures to plumbnation as requested but got no reply at all. I had to call over a week later to try and resolve the issue as no one had contacted me. I asked the team leader if he would part refund me £25 for the new waste fitting against the order of about £200, to which he point blank declined telling me he could only send out another trap the same. No common sense, I could have been a happy customer but I will now not return. Thought I’d give them a chance to rectify but they’ve chosen not to, hence the bad feedback. Shame.”

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Posted 5 years ago

PlumbNation is rated 3.3 based on 413 reviews