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Prestigia Reviews

3.6 Rating 763 Reviews
68 %
of reviewers recommend Prestigia

Phone:

FR +33 (0) 1 79 97 26 03

Location:

Office 5434, PO Box 6945, London United Kingdom
W1A 6US

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Prestigia 1 star review on 12th April 2025
Anonymous
Prestigia 1 star review on 2nd December 2024
Anonymous
Prestigia 1 star review on 2nd December 2024
Anonymous
Prestigia 1 star review on 27th July 2024
Anonymous
Prestigia 1 star review on 15th July 2024
Ruchika Dhingra
Prestigia 1 star review on 20th February 2024
Anonymous
Prestigia 1 star review on 27th January 2024
Anonymous
45
Anonymous
Anonymous  // 01/01/2019
Booked with prestigia for a hotel stay. Due to a tragic family bereavement was unable to go on the holiday. I contacted prestigia as soon as this tragedy happened they requested paperwork which at that stage wasn’t available, said the hotel wouldn’t speak to them or communicate through email. Told me nothing they could do. I got on the hotel myself and matter was dealt with no problem at all. Fraudsters stay away
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Posted 6 months ago
The hotel confirmed the agreed refund money already paid back to this agent on 24th July but this agent just not refund the money to me after 2 months that hotel paid to them. What a ridiculous cheating and stealing behaviour?! We all should call the police to arrest the company managers and finance team.
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Posted 7 months ago
they say "free cancellation" but they do charge you. immediately. to get a refund is another story completely. you have to keep track of the bits and fragment payments if any, to make sure you got the deserved refund. will not happen again.
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Posted 7 months ago
Wish I could give 0 stars they try to rip me off they finally refunded the money after month, They have a cancellation policy that says we'll be refunded in 3-5 days ,doesn't work that way. DONT USE THEM!!!! YOU HAVE BEEN WARNED!!!
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Posted 7 months ago
Prestigia did not contact the hotel to book my upcoming stay. When I realized they had not contacted the hotel and my visit was in just a few days, I cancelled Prestgia within a few hours of trying to book, and booked myself. Prestigia kept all of my money, $662.00, and I was only able to get half back through the dispute process with Mastercard. Avoid this sham company!
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Posted 7 months ago
I order reservation with free cancellation. It charge me immediately when I placed the order. I cancelled it 5 minute later ant I received an email “ A refund of 662.11 EUR will reflect in your account in 3 to 5 business days.” It passed 2 mouth and I didn’t recived the money yet!!!
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Posted 8 months ago
Do not pay prestigia! I Booked hotel rooms through Prestigia. Payed the room in advance to Prestigia. At the check in the hotel stuff informed us that Prestigia didn’t payed the hotel and we had to pay agin directly to the hotel to get the rooms which we did I have been in touch with Prestigia in one week, more than 20 emails. They admit the mistake and every day ask for more time to solved the issue. I start to believe that my 2223 USD that I paid them will never be refunded to me. The support people answer when you contact them but they give you no specific answer. No wonder that there are so many bad reviews comments about the company in all places.
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Posted 8 months ago
I booked a hotel through Prestigia for €1.900. All the menus exclusively mentioned €1900, and the final invoice itself stated "total amount of stay €1900". Then they sent me an email saying that when I arrive at the hotel, I will have to pay an additional €1700. I complained, showed them all the screenshots and the invoice, but they did not admit they deceived me, they did not accept the cancellation of the purchase, and they stopped responding to me.
Prestigia 1 star review on 27th July 2024
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Posted 8 months ago
This company ripped me off!!! I When calling the hotel to make sure my reservation was set, the hotel said that my reservation could not be found. When I told them, they gave me another confirmation to change my dates. Called the hotel again. The hotel had the reservation, but not date change. He stated that nobody called them!! Stay away from this company!!!!!!!!!☹️☹️
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Posted 8 months ago
Never use this website for booking. Very bad experience, stay away from them. They eat your money and not refund the money even when the hotel agreed!!! Ridiculous behaviour!!!
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Posted 9 months ago
Prestigia is a thief company. The pictures of rooms they post on their website are all fake pictures. Not even close to the actual room. Dont surprize yourself. Stay away from this fake company. It looks u are paying less but actually u pay more. The pictures on their website are like 4 star hotel. Actual rooms were 1 star hotel type
Prestigia 1 star review on 15th July 2024
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Posted 9 months ago
THIS COMPANY IS THE WORST AROUND!!! AVOID THEM AT ANY COST AND BOOK WITH ANOTHER COMPANY - DO YOURSELF A FAVOR!!!! There are many 3rd party booking services, but Prestigia.com is a 4TH party booking service who simply rebooks your reservation through another larger company such as Agoda.com. When you need to change/cancel/get refunds, you get wonderful lip service from Prestigia that says they are working on the problem, but you die in the back and forth between them and the real booking agent and nothing ever happens. Forget the fact that you overpaid, because you could have booked for less by going directly to the 3rd party instead of through Prestigia in the first place. Personally I had misbooked the wrong day for a hotel a week out and realized this 2 hours after booking it. The hotel was more than willing to make the change, but between Prestigia and Agoda, my problem died for days and neither would talk to the other with me on the phone to resolve the problem.
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Posted 9 months ago
They are thieves. Cancelled our booking that we paid for without our permission and then would not respond when trying to contact them about it. So we stood in a vegas hotel lobby for several hours trying to sort it out and ultimately had to book again and pay a second time. They should be jailed for theft.
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Posted 9 months ago
I would strongly recommend to avoid booking with this company. I had a booking confirmed only to turn up to the hotel to find it had not been lodged and they had no record of my booking. As they were fully booked I ended up having to resolve other accommodation at my cost and took hours dur to being a holiday weekend. Weeks later no refund has been given. Very vague language is used like "escalating my concerns" and "looking into it". I have now given up on getting my money back and just put it down to a terrible experience. Stay away from Prestigia.
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Posted 10 months ago
Do not book!! They steal, not a real company!! They pretend to work with hotels but they really don’t.
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Posted 10 months ago
Hi there . I would like to infrom you . I booked the hotel and the said free cancelation before 10 of june 2024. I cancelled on 23 of may 2024. And they said the refund will effect to account by 3-5 days . Now 10 days . Did not get the refund yet . Bid love .
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Posted 10 months ago
Scam company!! No refund for over 16 days now. Shame on TripAdvisor for referring me here.
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Posted 10 months ago
OMG.. DO NOT BOOK WITH THIS COMPANY. PSE READ OTHER REVIEWS. THEY ARE SUCH A BAD COMPANY. I booked a room for our family of 4, that we had been saving up for for a year. Realised I had made a mistake and booked the wrong room. Within 24hrs I cancelled the room, and asked for a refund as it was over $5000 for a week holiday. They said it was non refundable, and have kept our money. I spoke to the hotel directly and they said that there are no restrictions on that room, and that we should be allowed a refund with no issues. I then contacted prestigia.com to inform them. They said they are keeping our $5000. This company is the biggest scam company with no morals or ethics. Stay away. Go with someone else.
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Posted 10 months ago
The company uses words that are misleading and deceptive!! I booked a room through this company and it’s say price with taxes and fees. But to my surprise when I stayed at the hotel it had extra resort fees that was not included are mentioned in my booking. Extra $52. The booking company list their prices up front to appear cheaper. So I sent them a screenshot of the booking and this was Prestigia response. Achraf (Prestigia.com) May 9, 2024, 15:54 GMT+1 Thank you for reaching out to us regarding your recent hotel booking through Prestigia.com. “As indicated in the screenshot you provided, the "Nightly price with taxes + fees" specifies that additional fees, such as resort fees, are not incorporated into the nightly rate but will be payable directly to the hotel upon your stay. We apologize for any confusion this may have caused, and we appreciate your understanding in this matter. Should you require any further assistance or clarification, please do not hesitate to reach out to us.” My response “Unfortunately, the word “with” is being misused and implies that it is included. Synonyms for “with” are “included”. A more accurate word would be - “plus” if it were in addition to. Your verbiage is intentionally misleading. I went with your website based on the price listed and I’m sure it is labeled this way to appear cheaper, which they are actually not. The resort fee in this case is $52, more than half your rate. All of your competitors list this information plainly and obviously in their bookings to avoid surprises.” Well, they still won’t refund me!!
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Posted 11 months ago
It’s a scam. I booked a hotel. They cancelled but refused to refund me. They have the same copy and paste response for every inquiry. It is a scam. I have to take it up to my credit card company.
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Posted 11 months ago
Prestigia is rated 3.6 based on 763 reviews