QVC Reviews

Name: QVC
Address: QVC, Customer Operations Centre, South Boundary Road, Knowsley Industrial Park, Knowsley, Liverpool
Rating: 3.22

3.2 Rating 111 Reviews

53 %

of reviewers recommend QVC

3.2

Based on 111 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone

About QVC:

QVC is the UK’s favourite TV shopping channel. Our online department store, qvcuk.com, with over 15,000 products online, means customers are spoilt for choice. From jewellery to beauty treats to the latest electronic gadgets, QVC is sure to have an item for everyone.

Phone:

0800 51 41 31

Location:

QVC, Customer Operations Centre, South Boundary Road, Knowsley Industrial Park, Knowsley
Liverpool
L70 2QA

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Anonymous

Anonymous // 01/01/2019

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“I ordered Tracfone 5.83" Samsung Galaxy A10E Smartphone with 1500 Talk/Text/Data. It is set up for the Verizon network. We only have AT&T available in this area. When I called QVC, the woman had no idea what I was talking about. I feel that if you have people answering the phones, they should have a working knowledge of the products. The first 6 numbers of the Sim number explain which network the phone is set up for. TMobile-890126, AT&T-890141, Verizon-891480. I returned the phone, but very disappointed.”

Helpful Report

Posted 3 years ago

“Ordered carmandy highlighter with double end brush to use with product.Received powder brush instead.I called customer service twice only to be told to return everything and wait for another order to ship out,so ridiculous to suggest this when they caused the problem.The brush advertised with product was on of the reasons I ordered this.I even sent corporate a letter and they never even acknowledged receiving it.I have shopped with them for over 20 years and until recently never had a problem.They have partnered with other companies now and shipping is awful and orders are messed up.I will not be shopping with them again or refer them to anyone. Steer clear and look for companies with good customer service and appreciation for long time as well as new customers!!”

Helpful Report

Posted 3 years ago

“Sorry but necessary to make this review on what has been a great company for us for years. Trying to return two gift items. QVC helpline told us exactly what to do, and how to make special notes to the people processing the return. We did not receive any notice of their processing so had to call several times with different answers each time. The credits did not go to the accounts noted twice on each box. The extended warranty was not refunded until we called specifically to ask about that a month later. Customer service lady tells us that they have no control over the return processing center nor any communication with them so it is not QVCs fault or issue to fix. I'm so sorry that the V in QVC has gone to zero for us.”

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Posted 3 years ago

“This morning, I found out that QVC had cancelled my account and deleted it with 27 open value payments which by the way, I cannot view or edit online in case I get a new credit card or check what is owed. I called and after speaking with someone who hung up on me before we could end the conversation, I was told that I had an open QVC collection account from 2011 for $40 something dollars and that was the reason. No letters, no phone calls, just an open payment for $40.00ish. I cannot remember the exact amount because the representative and I were disconnected. It would have been nice if she called me back to continue the conversation, since I waited over 10 minutes on hold the first time. I have spent thousands and thousands of dollars over the past four years and for $40.00 which I would have gladly paid, my account is closed. I will actually be saving money in the long run, so a BIG THANK YOU for allowing me to be able to spend my money elsewhere. Back in 2018, I received a letter from a collection agency for $83.43. I called them and they did not know for what item it was for and I called QVC and nobody knew what it was for. I paid the bill (see attached letter and cancelled check) I have not received anything else from anyone in the past two years. (mail or phone call) The only thing that I could think of was that the collection company had sent a settlement letter which I paid and ONLY because nobody at QVC or the Collection Agency knew what it was for and I wanted to make sure my credit was good. I am very disappointed that this happened ten years after the fact.”

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Posted 4 years ago

“Items were missing from my delivery.spent all week phoning to hear my refund was granted on monday.by fri they said it was refunded thurs and will take 5days to reach me.joke cant speak to anyone who is in aurthority to help.and they dont phone you back also.never use them again”

Helpful Report

Posted 4 years ago

“Like so many other reviews and reviewers, my recent experience with QVC and their selling partners, leaves a lot to be desired! I ordered pies to come to Northern Ireland as I have done multiple times in the past. 4 weeks passed and no sign of my delivery. I checked their site and it stated these had been sent and delivered. I contacted QVC, who stated they'd get a replacement sent. No notification from QVC, however their website stated it had been posted. Again, I gave it 2-3 weeks, but no delivery. I contacted QVC, who told me that the company don't post to Northern Ireland!! I advised them that I'd had at least half a dozen deliveries from this company. If they didn't deliver to Northern Ireland, how did the first delivery get posted, but not make it to me!!?? Why did I receive 6+ deliveries in the past!? I was offered £20 not to leave QVC when I told them I've had my fill with their recent inadequate responses and the cost of P&P and returns!! (AMAZON can post free of charge and return for little to nothing). I'm now waiting for my last Flexi pay to clear, then I'm leaving with all my data with me!! I don't want to hear from them ever again as I've had too many metaphorical slaps in the face from this company!! I'd suggest (given the reviews and average scores on this site) that QVC do a lot of soul searching and speak to their customers to try to change things around, as internet shopping is going to close them down....and their unique USP isn't going to save them!!”

Helpful Report

Posted 4 years ago

“Ordered two 7 piece Decleor gift sets, took over four weeks to arrive, after many phone calls they located the original order, it had been out of stock but they then delayed releasing the order, when they eventually arrived the gift box was flat packed, the seven beauty items where rolled up in a bunch in corrugated brown paper, no nice packaging included or not even a Deceleor leaflet so the recipient of the gift would now what to do with each product, I thought the gifts look cheap with no packaging, who wants to receive a gift box with the items just dumped in the box, nothing in to help you arrange them to add value . I wish I had paid more and gone to a department store at least the staff would have made the effort to showcase the items, I wonder if Decleor know how poorly their products are displayed. I have called QVC they said they would send out a leaflet but nothing has come, I am truly gutted, so near to Christmas and no time to go out and get something else. It is true you only get what you pay for. I will definitely never use QVC again and will make sure I tell friends and my customers how dreadful my experience was with QVC. rubbish complete rubbish”

Helpful Report

Posted 5 years ago

“I ordered the Wow 3 Piece Dream Regime and contrary to everything said about it, I found it awful. After 2 days my hair was lank and my scalp itchy. Using heat as instructed did not smooth my hair in any way and it looked no different from washing it and letting it dry naturally. Unfortunately, the 3 products are quite heavy and the postage to return today expensive. Every other company charges either for shipping or returns but not both and the majority are p&p and returns free.”

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Posted 5 years ago

“There call centre staff are exceptional very helpful with advice and there returns policy hassle free. Seldom been disappointed with orders.”

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Posted 5 years ago

“Total confidence when ordering, 30 day money back. Use the product whether it is jewellery, including earrings, shoes or beauty products. Fantastic customer service and range of quality goods.”

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Posted 6 years ago

“Good items and good customer service BUT postage too HIGH”

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Posted 6 years ago

“As usual, great products. Great delivery and excellent customer service”

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Posted 6 years ago

“Everything I buy from QVC I love and if I don't 4 just return the item even when used you have a 30 day money back guarantee. And they sell well known brands at very discounted prices because they have such huge buying power because they started in the USA and then the UK Japan Europe I think it is in Germany. You can trust them because you can send it back then their is no point in telling lies! Customer service is second to none. They will really bend over backwards to help you. Like when I am too unwell to return an item they will have it collected from my home for free. An EXCELLENT company!”

Helpful Report

Posted 6 years ago

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Posted 6 years ago

“order process is easy to use, videos on site are informative and you have an excellent returns policy”

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Posted 6 years ago

“fast service good quality products no quibble you can always send the item back if you are not happy with it”

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Posted 6 years ago

“Quick and easy ordering process. Excellent customer support.”

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Posted 6 years ago

“Really fast delivery, good customer care team”

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Posted 6 years ago

“My mother bought the amazon echo and they sent lots of free gift cards for some great skills including My SOS Family which could have saved her life. Thank you QVC.”

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Posted 6 years ago

“Conosco Qvc dal 2015 ed ho acquistato abbigliamento,elettrodomestici,tegami,trattamenti per viso e corpo prodotti per la pulizia di casa e tessuti.Sono molto soddisfatta anche perché i prodotti sono molto validi e la ditta è seria anche in caso di reso.È ottima,inoltre, la possibilità di acquistare a rate senza interessi anche in contrassegno per acquistare elettrodomestici o prodotti che altrimenti non potresti permetterti!”

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Posted 6 years ago

QVC is rated 3.2 based on 111 reviews