RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,776 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 2,776 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything. Un professional, inconsiderate,un helpful,they will take your money fast enough but the service is rubbish.i couldn't enfisis how disappointed with both their warranty and recovery services I am.shocked how they keep on going”

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Posted 2 years ago

“They have those flying helicopters and is so noisy and I can feel.the vibration and my roof ceiling in the garage fell down and damaged my car and they won't even let me claim through them. We pay so much for the house insurance. That's not good . Will never insure with RAC. They are useless company”

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Posted 2 years ago

“Had taken out key replacement option with my policy, best thing I have done. My key fell apart and it was covered under the policy with CPP. Top rate service from Mr F the technician. Fitted and progammed a new key in just a few minutes. Highly recommend that you take this option, these keys can be very expensive to replace, will definately take it out again on the next renewal. The calim was handled very well by CPP full marks all round. 10/10”

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Posted 2 years ago

“Well I would like to send a thumbs up for Jason at your Bristol office who guided me - very patiently - through renewing my RAC cover with my Tesco Clubcard Points. It was last Tuesday the 26th April '22, about 3.15 pm. He was patient and helpful. It took a long time to help us as we aren't computer savvy but he managed to get us sorted. SO WELL DONE JASON! Your patience and professionalism shone through.”

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Posted 2 years ago

“Terrible customer service. The Worst experience ever. Avoid at all cost.”

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Posted 2 years ago

“RIP OFF Auto renew scam artists . As i didn't check the price it doubled from a high £70 to £130 !!! They are relying on people not checking and basically stealing from them and IF you notice they charge £25 to cancel !!!!”

Helpful Report

Posted 2 years ago

“They subcontract recovery out to incompetent “trusted partners” such as Richford Motors who have an appallingly reputation and are quite frankly untrustworthy. Avoid using.”

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Posted 2 years ago

“Automated system is awful however the engineer who came to my rescue was brilliant knew exactly what was wrong , very knowledgable and offered to get me home after getting car to the garage. He was a great member of the RAC force to represent recovery”

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Posted 2 years ago

“Lies lies and more lies… promises and under delivery on all services communication is good but nothing comes of what they promise you take your money and leave you stranded”

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Posted 2 years ago

“Left stranded for 5 hours because the first van wasn't able to tow my car. Had to get a friend to take me home and it was 2 DAYS before RAC finally arranged collection of my vehicle. Disgraceful.”

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Posted 2 years ago

“Broke down on a dark county road at 11pm pm Friday, it was 7:40 the following morning they arrived. I was lied to told people was on the way and fobbed off. Car battery died as hazards drained it had absolutely no light at all. I would never use them again or recommend them and if they thinking they are getting another penny from me they can think again”

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Posted 2 years ago

“I called the RAC on Friday to ask about replacing my car battery. I was specifically told (and have the recording that proves it) that I can buy my own battery and call the RAC on the day I need to get it fitted. (I ask "it's fine if I buy it on my own, I don't need to buy it from you" and the answer is "You can buy it on your own as well".) I called today but was told that the RAC won't fit a car battery not bought from them. This is a very bad customer experience. I am down 120+ pounds I paid for the battery, and cannot find anyone that would help me fit it (I called 10+ places today, all are just fitting batteries that they sell). The customer service was unhelpful and said "we'll review the recording to make sure that this doesn't happen again". As if this helps me :(.”

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Posted 2 years ago

“Complete disgrace, I feel sorry for the actual patrol men who were lovely, it’s the call centre that needs to get its act together. After numerous calls to them and false promises about when they were sending out someone to get us home it was TWENTY hours before it actually happened..despite me telling them I had two young children with me.I asked to speak to a manager but they told me they couldn’t do that. As a first time member I won’t be renewing.”

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Posted 2 years ago

“Absolutely a cowboy outfit, waited 12 hours in the dark and was lied to on numerous occasions the staff are clueless and do not even bother about your situation, they don’t deserve to be in business and I am taking legal action against them 👎”

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Posted 2 years ago

“Got a free 12 months Voucher for the RAC when I bought a new car. I phoned RAC Customer Services as I had a couple of simple questions. The man on the end of the phone didn't have a clue as to any of my questions (which were childishly simple) and insisted on referring to me as "fella." Anyway, I'll stick with the AA.”

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Posted 2 years ago

“Do not use R A C warranty while they use assurant for the warranty,they dont pay you the money.use A.A or someone reputable.garbage”

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Posted 2 years ago

“14 hours to make a 2.5hr journey home. 4 recovery vehicles. Left abandoned at a petrol station in the middle of nowhere for 3hrs and then on an industrial site for 2hrs at midnight. Do not take out cover with this company. Zero compassion from staff. Absolute disgrace.”

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Posted 2 years ago

“Awful, rip off company. Do not use them I am about to go to the ombudsman as they haven’t answered my complaint at all, completely ignored us. I covered my new driver son with them and they complete ripped him off. DO NOT USE. I have Green Flag and they are great.”

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Posted 2 years ago

“Very helpful over the phone, lovely manner, but completely ripped of , been with them since 2018 now 2022, changed car, went up to 109 a month from 20..... New car insurance well over half cheaper,”

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Posted 2 years ago

“They never turned up!!!! 11 messages and over 4 hours later, they rang me to apologise... member for over 20 years, never called them out before. Had to pay a local breakdown company to get home, cost me £120.00 for approx 3 mile journey. Don't waste your money on them!”

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Posted 2 years ago

RAC is rated 1.4 based on 2,776 reviews