RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,769 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 2,769 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I broke down 85 miles from home 13 hours ago. Still not home! 4 hours wait for patrol guy. 2 hour wait for first flatbed truck. 3 hour wait for second flatbed truck. Now 27 miles from home, it’s 05.30, been sat at this service station for another 3 hours and still not been assigned a 3rd pickup to get me home. Disgusting service. Been a member since 1985, won’t be for much longer!”

Helpful Report

Posted 6 months ago

“Terrible service if I could give a 0 I would. Called at 5pm to book a slot as water is leaking from my car , I have no idea where It is coming from and cannot risk driving the car and over heating the engine , especially In the heat wave we are having. I have paid extra for at home break down cover . I have waited patiently for hours as I understand there are emergencies. I get a call at 22:28 , no one Is coming. Call handler was extremely rude, no care in the world. I have three jobs, two of which I have had to tell them I can't come in and the third I'm having to get lifts . No offer of a courtesy car to help me . Told me they can slot me in between 7am-12pm tomorrow. I explained I am at work tomorrow, it was a take it or leave it response. Not a care in the world to the impact this has had especially when I explained I need to inform my employers of what Is going on . Do not use RAC they will take as much money as they can from you and not provide the service . Not enough staff . They won't care about the consequences.”

Helpful Report

Posted 6 months ago

“I am diabetic and disabled...called RAC like motorbility advised...now 4 hours and still waiting. Utterly disgusted..been with RAC a number of years but this service is bad..dont waste yr money..go with one of the others.”

Helpful Report

Posted 6 months ago

“Do not use RAC, they made my wife and 2 children (the youngest being 2) wait for 6 hours. It wouldn't have been a problem if they had told us it would take this long because they could have gone away and come back but instead they just kept on extending the wait time. They made out like it would be only 1 hour, then after 40 mins extended the time, and so on until 6-7 hours had passed. My wife and children were in a hot car for all this time (its June 26th). Try AA instead and avoid any insurance companies which use RAC, RAC is a waste of a monthly subscription because when you need them they are no good.”

Helpful Report

Posted 6 months ago

“After 19 hours finally I managed to get my car to the repair center. It took too long but to be honest when I met the recovery guy Dean (who was a third party recovery company) who managed to get me and my wife half the way to our home and then the RAC team member Blessing took over and recovered our car to the repair center. Mr. Blessing turned out to be a blessing for us. I read too many negative reviews about RAC, it could be distressing and frustrating but RAC is there to assist their customers and people need to keep some patience with them as what I believe they are probably short of staff around the M62 and M6. Anyways, I would recommend RAC and all the best.”

Helpful Report

Posted 6 months ago

“Poor service, poor customer service, poor website and poor business!”

Helpful Report

Posted 6 months ago

“This an unprofessional company very rude customer service and they lie a lot pls do not use them very very bad service waited from 8pm to 2am and stilll wailting never trust them”

Helpful Report

Posted 6 months ago

“Today I make a call as I had an issue with trailer not able to attach trailer board to electric plug on my van. Phoned around 14:30 explaining had to get trailer with bike on to Norwich for service. Guy on phone tried every avenue to find issue to my policy to not have to honour the breakdown. Ie is vehicle over 3.5 ton. What length is it ? Hang on let me speak to my manage !? 20 minutes later he tells me you are covered we will get someone to you. Whe I check the time it was 18:30 - 19:30. 4 hour wait. I signed up to another breakdown service who attended helped me out understanding I had deadline to get trailer with motorbike to dealers b4 they closed at 18:00. Awful service. Awful experience. Awful waste of money.”

Helpful Report

Posted 6 months ago

“Just an God Awful company Contacted at 10-45 this morning Latest update 11-40 pm to 2-40 am Terrible service Don’t even try to contact by phone Come September I’m away from these gangsters”

Helpful Report

Posted 6 months ago

“9 hours for a patrol vehicke to attend and 6 follow ups.. Call to RAC at 21.06 and patrol at 6.05 am.The sad part is that patrol front line are great, back office handlers awful. After 10 years of membership and two call outs, I amnot renewing, given roadside assistance on both calls was not delivered in a realistic timescale. My advice is don't join, look for alternatives and read the reviews Goodbye to RAC!”

Helpful Report

Posted 6 months ago

“17hrs and counting, no recovery!!!!! Sent me a taxi to take me home but sent it to the wrong place to pick me up and the taxi company "cmac" wouldn't send him 1 and 1/2 miles down the road to the correct place to pick me up. SHOCKING SERVICE ¡!!!!!!!!!!!”

Helpful Report

Posted 6 months ago

“Rude call handlers, long wait for recovery, incorrect quotes for the mobile mechanic service, parts fitted then broken , customer service appalling. Will never use RAC again”

Helpful Report

Posted 6 months ago

“Customer service is so bad. I don’t understand how you can hire such bad customer service representatives. One of the worst experiences every time I get on the phone with them. The attitude is horrible and they can care less about your problems.”

Helpful Report

Posted 6 months ago

“Don't know where to start with my review.... what a joke, diabolical service, you just can't make a story up...... Broken down in Coventry M1 on route home from Newcastle at 10pm then the the drama unfolded with the RAC.... WAS TOLD I have a 90min wait which grew to another 90min + to where we was recovered to Northampton Services & wait till 5.30am to be picked up by a taxi to be taken home. To make our breakdown even dramatic, we were accidentally picked up by a third party recovery service, lifted the front wheels off the ground and then checked his phone & stated he had lifted the wrong vehicle. Upon lowering my vehicle his tow equipment got stuck under my vehicle pulling up my under panel & bumper and disappearing, luckily I had taken photos of him, his vehicle registration & company details. They said my vehicle WILL BE RECOVERED IN THE MORNING & TAKEN TO THE GARAGE......What a joke, I arrived at the garage at 9am & waited, made calls to the RAC to which my vehicle still hadn't been recovered YET. My vehicle finally arrived at the garage at 16.40hrs approx. Lost 2 days work, very little sleep & to top it off, the cab company they used made up some made route to get me & my partner home running a £75.00 bill for an hour journey. He was foreign & made out the satnav took him the wrong way down the M25... Yes, I did let the RAC know of our journey home, 2hours 15mins later. They started to get angry with me on the phone... don't know how many staff members I spoke with..... there just pass the buck until new staff arrived to which you had to repeat yourself over & over again Heard nothing back from them since.”

Helpful Report

Posted 6 months ago

“Report breakdown at 5pm still no patrolman at 1030pm”

Helpful Report

Posted 6 months ago

“Six hours before I was seen only to be told recovery would be later at night, booked recovery for 7:00 to 8:00 the following morning yet again more delay texts even though I was told I was being collected in 15min. Recovery was split into two operators I got home a 2 and half hour drive 27 hrs from initial breakdown report.”

Helpful Report

Posted 6 months ago

“Highly unreliable service, lost two work days as they kept postponing agreed dates last minute. The person on the phone was highly unprofessional and offered few words to explain or offer compensation or anything viable. I would not use this service again, they are not that much cheaper and just a mess to say the least. Now I am stuck with trying to find an alternative garage just prior to holidays.”

Helpful Report

Posted 6 months ago

“My son who is named on my policy had to wait 12 hours for a patrol. When the patrol arrived it was a third party who had to tools obviously with no intention of getting him moving so he good head back to his Navy base, and simply recovered him to a local garage. To add insult to injury he then had to get an uber from the garage the final 3 miles home!! Shocking service policy cancelled.”

Helpful Report

Posted 6 months ago

“Under my Citroen warranty I had breakdown cover with the RAC which I tried to use when I suffered damage to the side wall of my rear offside tyre. It happened mid evening on a country road and I managed to get to my son's which was a couple of miles away before the tyre fully deflated. I contacted the RAC through my Citroen App and fully explained the situation. I wasn't expecting them to come up with a new tyre at that time of night but they gave me the impression that help would come. Hours later they told me they couldn't help me that night so would I cancel the call and reapply the next day. I asked why the job could not be forwarded instead of having to cancel and was given the excuse that a live call would prevent someone else from getting help. I suspect this was a ploy to keep their waiting time statistics down and did absolutely nothing to help me. They gave me a number to ring for resurrecting the call but when I tried that the next day I was at the back of a busy queue and even when my call was taken the whole process of finding a suitable tyre etc would have had to be started from scratch. Thankfully I had got the car to a safe place and was able to get help from another source. An extremely disappointing experience with the RAC”

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Posted 6 months ago

“Mark sorted my battery out, was very professional and nice x”

Helpful Report

Posted 6 months ago

RAC is rated 1.4 based on 2,769 reviews