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RAC Reviews

1.4 Rating 2,713 Reviews
10 %
of reviewers recommend RAC
1.4
Based on 2,713 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 26%
Accurate And Undamaged Orders
Greater than 77%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Read RAC Reviews

Phone:

801 82 82 82

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RAC 1 star review on 11th December 2024
Mick S
RAC 1 star review on 10th December 2024
Anonymous
RAC 1 star review on 30th November 2024
Anonymous
RAC 3 star review on 21st November 2024
Anonymous
RAC 1 star review on 19th November 2024
Tom Godfrey
RAC 1 star review on 11th November 2024
Anonymous
RAC 1 star review on 18th October 2024
Diana Craig
99
Anonymous
Anonymous  // 01/01/2019
Avoid using RAC at all cost, I would have been left for 12 hours in -3 while in the middle of Wales if it wasn't for the traffic police. Also onward travel is a joke and don't answer the point. To make this better they also lost my car on the way back home taken it to the wrong location. Complaint made to RAC who advised there's nothing they can do. Would highly recommend using another recovery company.shocking service and even worse feedback.
Helpful Report
Posted 6 months ago
My 80 year old Disabled step dad has been with the Rac for just over a year on a 2 year policy. First they told him he wasn't covered as his policy had run out, when he finally established that he was covered they left him waiting for 9 hours from midnight to 9 am in the morning in the cold. Had it not been for the police helping to move his car to a service station he would have been sat on the side of the motorway all this time. I have just cancelled his policy and would not recommend the Rac to anyone.
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Posted 6 months ago
No phonenumber??!! Is this a scam business??
RAC 1 star review on 5th June 2024
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Posted 6 months ago
I called RAC at 9:00am and was told I was priority because I'm pregnant and someone would be with me shortly. Over three hours later and after many changing times someone still hadn't come and I was told they would be with me in another hour. It could take much longer then that, I have no idea. As a result I will cancel my subscription with them. I wouldn't recommend using RAC unless it's for a home start and your not waiting around for them.
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Posted 6 months ago
They are worst company They are worst company, first they didn’t change the car to imported car and then I changed they last month insurance to the other car which already insured and said just cancel after completing yearly policy and give me my NCD… I was out country they start the new policy without asking 31/05/2024.. when I came back after holidays I phoned them on Monday they because 1st and 2nd June was Saturday and Sunday. Monday I phoned they are telling me the long procedure via DVLA…. And asking the cancellation fee… It is insane never happened before when you tell them u bought the insurance they maximum ask send the prove and cancel the insurance…. Here no email considering that car already insured from different company since March 2024. Rid staff and nonprofessional
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Posted 6 months ago
I spoke with a gentleman called Jack Morley regarding my breakdown cover renewal. He was very helpful, clear to understand, friendly and had a proactive attitude. This made me feel confident in renewing my policy. Thanks Jack!
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Posted 6 months ago
Awful customer service department. I am still awaiting a resolution of my complaint that was raised over 6 weeks ago. I was misled into purchasing a premium battery from RAC at great expense and was told to reach out to their customer service department by their own engineer as he said they should address the issue given the circumstances. However, 6 weeks on and still no resolution from RAC customer service. They asked for evidence to be sent of the engineer selling the battery which I have said I will send to them, however, now they are attempting to avoid my emails and refusing to accept the evidence to be sent. I will continue to chase a resolution to my complaint and have notified independent dispute resolution services.
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Posted 6 months ago
I live about 60 miles away from Trowbridge where we unfortunately broke down last night on a fuel carriage roundabout exit, they were the sloppy they said it would take anywhere from 2.30am to 4.30am to come and get us, they are an absolute joke, highly recommend aa
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Posted 6 months ago
I was paying £45 per month for this shambolic service. Twice I have had the misfortune to have to all them. On the first occasion, the patrol was extremely rude and abandoned me on the motorway. A few days ago, again I had a terrible experience where I called them approximately at 18:30 and they kept pushing the time back. The final time I was given was 02:40 but fortunately for me two very kind gentleman helped to recover me and send me on my way. And all this was free of charge. Thank God there are decent and kind people who are willing to help you. My question to you is why was I paying an extortionate £45 a month for a service never received.
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Posted 6 months ago
Getting trough to rac unless you are at home is impossible. Will not review nxt year
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Posted 6 months ago
This company has me waiting over 24 hours for somebody to come and tow my car. I have been waiting in the cold with no battery power to charge my phone or to get heating. They told me to go home at 1 point and come back. I did and still waiting. I am now sick because of waiting in the cold car shivering. This company is ridiculous! I keep get given false hopes. I don't understand why I have been given a eta for it to just keep going up. Even if you guys was coming from Manchester to come to where I am you could of done the journey over 4 times now. I don't understand how I have paid for a breakdown cover service that clearly I'm not getting, I feel as I have waisted my money.
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Posted 6 months ago
Waited 3 hours for patrol man & being constantly lied to by there call center , then told it would be six hours for the tow truck, then after six hours they told me it wouldn’t be until the next morning, absolute shocking company. AVOID THEM
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Posted 6 months ago
Multiple attempts to cancel insurance for our deceased mother. More than 6 months and still the lawyer is being ignored to stop. Seems this topic was raised in the royal commission into banking and insurance and RAC think they can still take money from dead people. Disgusting.
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Posted 6 months ago
that is second time RAC never accept that they did something wrong their petrol boke the key and i get the email that we investigate it and petrol did not brake the keys so no more discussion this i sour final email.thats all
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Posted 6 months ago
The rac patrol (Brandon) was excellent. Good communication, quick response to my breakdown and a fast solution. This guy made a stressful incident, easy to deal with, I was back on the road in 15 minutes. Thank you Brandon, 5 stars for you.
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Posted 6 months ago
We have been with you since 1978 and only called you out 4 times in October we called you out I was told I was not on the break down cover it had to be the member it is a joint member ship that was at 23.10 recoverd at 0730 next morn gave us 75 pound for our trouble that took weeks to come due to them not having our address since 1978 on 11may 2023 we put wrong fuel into our motorhome phoned at 12.50 told us to phone police to make us safe in a live lane phone them back when that was done 13.30 police came still there until 16.10 still no Rac police had to get there recovery for us charged 192 pound still waiting for a refund due to no recovery waited another 3 hours to have fuel removed by another firm very bad service will be leaving this year
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Posted 6 months ago
Had a puncture called rac was told a pick up truck was on its way it arrived and car was put on truck and rac told me and truck driver to go to kwick fit in elgin 6 miles away all was great . Until I arrived at kwick fit truck driver left my car in car park and I was met by a kwik fit mechanic . He told me I needed a lease number from rac . I told him my car was not leased I was owner . So I called rac and they spoke with the guy he then went to his computer and put in my car reg ect and told me as they were closing I would need to leave my car over night and come back next morning at 0915 . So I was now stuck in middle of elgin 6 miles away from my holiday home in lossiemouth silver sands . So I flagged a taxi to take me back and then asked the guy to if he could return next morn to take me back to kwick fit which he did cost to me for both runs £40 . When arriving back at kwick fit next morning was told rac declined the tyre replacement they no longer deal with kwick fit so had to call them back . Was told they were now sending a mechanic from Aberdeen 2hr drive and wait for me was told to go get a place to wait and get coffee and something eat wile waiting. Mechanic arrived at 1200 put a plug in my tyre and told me to take it to kieth 23miles away just when he was about to leave told me the tyre wouldn't be ready until the Tuesday 4 days later . It was on order . Now I never knew or was told I could fit and pay for my tyre myself . My tyre cost is £160 fir my jag xe . And then try and get it back from rac. So I just took my car back to silver sands lossiemouth. And went down to kieth on the Tuesday. I emailed rac about the hassle and the extra day I had to spend at lossiemouth. Also told them of the extra expense I had for taxis food and extra day and night. Email back asking fir receipts which I never had as didn't think at the time I needed them I just flagged this taxi down and I couldn't remember the firm as it was weeks later. Was told by rac they can't reimburse me because I didn't have receipts. How could I have got back to my place without getting transport no bus goes to silver sands did they think I just walked the almost 7 miles there and back next morning . And just stood around for over 2hrs in the wind and rain waiting fir them to come from Aberdeen for nearly 2 1/2 hours . All in all for a punctured tyre the hassle was a disgrace the customer service was diabolical . And the reply from them is like tuff sorry but can't do nothing you kept receipts. Disgusting way to treat thaire customers .
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Posted 6 months ago
RAC Been waiting for over a month for someone to contact me for my refund. They misdiagnosed my car... charged me nearly £300.... car broke down again and RAC came out and admitted the misdiagnosed my car.... I've been asking for my refund since 28th April and today one of their customer service staff ended the call when I asked to speak to a supervisor. I was told I would get a response by 28th May and now they have extended the expected response date by another month...
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Posted 6 months ago
Had a new alternator fitted on the 20th May 24 and an hour after the mechanic left I went out in the car and there is an issue with what seems to be misfiring. Contacted mechanic within hour of him leaving and he said to see how it went over next few days. Contacted them today and they want to charge me £75 to re-attend. NO WAY ! If this was a proper garage I would just take it back there and park it up for them to rectify.
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Posted 6 months ago
I made a call to be told to use your app or over the internet not helpful. Making a call was not easy unless i wanted to buy. My car was at home was told they would arrive on the 29/5/2025 “ 1830 no show received a call telling me they would call the next day which they did at 0846. The gentleman was lovely told me my coil had broken it was making a really bad banging noise. He told me to drive the car to the garage and he would follow me. I told him I could not do that due to the noise coming from the car. He told me he would drive it to Leven Scotland and get some one to drop him back. However the car was booked into Glenrothes Fife. My car is still on my drive I told him my husband would drive it he said tell to be careful. Well what was the point in me calling RAC out. I am still in the same predicament I still have to get my car to the garage myself. Terrible service from the RAC Catherine Moseley Leven Fife Scotland
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Posted 6 months ago
RAC is rated 1.4 based on 2,713 reviews