RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,771 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 2,771 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No no no no no no absolutely terrible service . They left my dad in his car in 50 degree heat today in perth for 5 hours . A few months ago my mums brakes failed they kept saying they were coming and never showed up they left my friend for 13 hours 25 hours later tgey still hadn't showed up . Avoid at all costs . Green flag are the best.”

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Posted 11 months ago

“6 hours, still waiting..... absolute disgrace”

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Posted 11 months ago

“Vile, conning company. Avoid”

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Posted 11 months ago

“Car still in situ after 25 hours and still not rescued!!!! Written off tyre and probably steering damage due to pothole. This is a mobility car with a blue badge driver. Quoted 7 hours to attend! WHAT TYPE OF SERVICE IS THIS.? Got a lift home and agreed to leave until next day am. That became another hour 4x and patrolman eventually arrived at 3.10pm. He was great - shame about the company he works for. Appalling service especially when dealing with a disability ♿ driver.”

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Posted 11 months ago

“Phoned them at 11pm.to tell them online my car wouldn't start due to.steering lock message on dashboard. They said they would be coming out between 2 4 then 3-5 and now 7-9 !!! I don't think I will be renewing my breakdown cover with them.”

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Posted 11 months ago

“Have been with the RAC for 20 years, and only ever used them a handful of times in that period of rac membership. At renewal each year for past few years now they keep hiking up the price, always managed to get them to keep it at last years price. Not this year, they would not budge and quite frankly the person i dealt with was indifferent, cold and frosty on the phone. They have a take it or leave it attitude. so much for customer care. it no longer exists. Not what i expected and certainly not the organisation they used to be. They do not reward loyalty and now feels like they are just about making money. Read the other reviews, that people have experienced. so i went with start rescue, much more competitive and which recommended. don't waste your time and money and go elsewhere after doing your research.”

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Posted 11 months ago

“I had a smell in the cabin & an engine light came so I called RAC at 2.30pm. Thankfully I had just got home when I noticed this. I kept getting updates for call outs which increased by 2 hours every so often. By 8pm I was getting fed up so rang them & rearranged the call-out for the following day at their suggestion. I did explain that I had an early appointment the following day so the advisor stated the call-out would be after 11am. Whilst I was at my appointment guess what?! the RAC called! I was really annoyed. I rang to complain. I had a call from the resolutions team (right 😂) & the women was so rude she totally got the wrong end of the stick & kept talking over me. Again it was 4pm by this time no one had called & I was told I had been a priority for hours. I rang again later as I stopped getting any updates & spoke to another advisor who also talked over me. I ended up having the guy Mark call out at around 8.30pm & he was really helpful. Overall I can’t believe how INCOMPETENT this company is!! It was stressful as I’m totally reliant on my car & have a son with complex needs. It seems my experience is nowhere near as bad as the other customer reviews I’m reading on here! I will be cancelling my policy. Last year I broke down, lone female in a deserted car park they took 5 hours to arrive!! DISGUSTING SERVICE RAC YOUR NOT FIT FOR PURPOSE!!”

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Posted 11 months ago

“Has got to be 1 of the worst companies to.deal with. Vehicle changeover Called this morning to instuct change of Vehicle. Reg number given at start 9f phone call. Increased premium which I expected. All gone through. Checked app few hours later to see old car but new reg. Called to get this rectified to be told we can insure the new vehicle. But we have charged your account just over £500. Absolute shambles. Would help if we had advisor's who could speak fluent English not some illegal immigrants”

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Posted 11 months ago

“Absolutely terrible service I use these for my work vans, my employee and animals were left road side for 9hrs, when calling for help I was told and I quite there is nothing that can be done. I will be cancelling and only telling people how bad the service is. 9hrs waiting on the road side is disgusting”

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Posted 11 months ago

“12 hours and my daughter has still not been recovered. Disgusting service”

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Posted 11 months ago

“Forced off edge of road by oncoming car who was on wrong side of road who failed to stop couldn’t get reg front tyre side wall torn modern cars don’t have spare wheels so called RAC who I have been a member of for 20+years only to be told to call my car insurance to get recovered as it was a road traffic accident all I needed was a tyre replaced so called local garage in that area they came straight out took wheel got new tyre fitted no problem will not be rejoining again”

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Posted 11 months ago

“Cowboys in orange”

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Posted 11 months ago

“Bitterly disappointed. 78 Yr old lady , her car still resides in a town car park , as yet unseen by RAC who were alerted yesterday . Two unfruitful trips to said car park where RAC failed to appear as promised. 2nd trip last night with a 50 minute wait with no show. Poor service at best .”

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Posted 11 months ago

“Worst ever service , I've been waiting 7.30 pm now its 22.25 at night and they called me twice asking same question how did my car tyre brust on motorway, they have not sent any help yet now they are saying another 4 hours means 2am at night ??? Very rude customer care even ,”

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Posted 11 months ago

“RAC are MASTER DECEIVERS First they don’t make it clear that recovery is not recovery if you have an accident!!!!! It says recovery on my policy, NOT Recovery unless you have an accident. I specifically went for recovery being a woman on my own. That was con number one. Secondly. They never mentioned it being a year contract, and want to charge me for breaking a contract I never knew existed. I stopped paying them, because they ripped me off. So they wanted to add insult to injury. Absolute crooks. Not to mention I had to wait 6 hours in the dark on my own, on the edge of a really busy roundabout with large hgvs flying past the back end of my car, that wouldn’t move. Absolutely disgusted by them. Will not be paying them a penny as they don’t deserve it. Con artists”

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Posted 11 months ago

“The patrolman Marc called us Almost Immediately and checked our location and advised of arrival time. Came was friendly and professional and found the problem straight away. Managed to call supplier obtain part and fix at roadside. Thank you for perfect service”

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Posted 11 months ago

“Absolutely fantastic service. Couldn't praise them high enough. Really nice guy.”

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Posted 1 year ago

“Never ever go with this pathetic low life company. They messed my poor mum about who's a diabetic and heart patient on the motorway for 6hrs !!!!”

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Posted 1 year ago

“Don't use rac there rubbish AA are far better”

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Posted 1 year ago

“Rac has hit rock bottom, I had to wait 10 hours in my car in the freeze cold far away from home, I had a tyre punched, no money to buy a new one from them they quoted £180,so had to wait for till the truck to came to fix it. If I had £180 for a tyre the would have been with me in an hour I bet. It not about recovery any more, it's about making money only. either you buy parts or their tyre if you have no spare.”

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Posted 1 year ago

RAC is rated 1.4 based on 2,771 reviews