RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,775 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 2,775 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My car was covered by the RAC under a Barclays Travel Plus plan. The X5 broke down with an major oil loss on 21st November on a live dual carriageway with no hard shoulder. First of all the RAC didn't answer the phone , wanting me to report it on line. Without my glasses , which I don't need to drive , I couldn't do this on my phone. They wouldn't attend without the police there so I contacted South Yorkshire police who moved it to a side street. Now in a 'safe place' the RAC subcontracted the recovery to Richford Motor Services (rated 1.5 on Yell) , who then took nearly 24 hrs to recover it to their compound. After multiple calls (always from me , never pro actively from them) and frustrations , the RAC took the job off them and on day 9 after the breakdown did it themselves , by which time the engine had seized and the car written off by the BMW garage. Everyone at the RAC was very friendly on the phone , but totally ineffectual , and 'concluded the matter' with a standard template letter , and an absolute refusal to discuss anything related to a service level agreement with either their subcontractors or me as a customer.”

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Posted 1 year ago

“Bought a new car, got given a code for 1 year free breakdown cover, signed up no problem, now I’m being charged with no explanation?”

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Posted 1 year ago

“awful service, i've been calling since Monday and no one seems to know how to send out help. everytime I call they say they're actioning it and hours go by, lie after lie, i call back to be told that it's not been actioned. on hold again for the 6th time today. car broke down 4 days ago. it's more traumatic having to deal with RAC than when I initially broke down and was told I'd be left stranded in my car for 13 hours, until 5am in the freezing cold (police had to move my car eventually after already freezing in the cold car for over 3 hours, RAC initially told me 90 mins wait time)”

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Posted 1 year ago

“There mechanics are lying rats”

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Posted 1 year ago

“25th January 2023 .. location West Yorkshire. Commercial vehicle recovery. Reported recovery at 6:28 advised recovery will be 270 mins. Full description of vehicle and faults provided to RAC, and having waited roadside in cold conditions, after several text messages, and confirmation phone call the RAC would be on route , 7 hours later in the cold and wet, no recovery vehicle arrived and an customer service phone call advising no recovery available. Leaving me stranded disheartened and beyond tired having waited 7 ( SEVEN HOURS !!!!! ) been told no forward travel provided to me no recovery and above all no solution to recover the vehicle today or within the next 2/3hours . This has caused immense distress to myself and concerned friends and family being left stranded and mislead, My vehicle left roadside with my valuable inside. No consideration from RAC regarding how this effects my BUSINESS and the customers I will be letting down, because RAC misguided promises and pledges. I will be seeking consequential loses as this is an RAC business account, I will not be advertising RAC business to any of my suppliers, customers and logistic business within my networks.”

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Posted 1 year ago

“I just wanted to thank Tom for great service in Alderley Edge on Sunday 15 January 2023. Tom got to me very quickly and did brilliantly to correctly diagnose a rare problem with my car and then enabled me to get the vehicle to my Dealer for a replacement part. I am most grateful to Tom and the RAC - Thank You! Nigel Crouch”

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Posted 1 year ago

“I wish I could have given them - starts, the worse service on Earth! After waiting for 6 hrs in the middle of nowhere they asked me to go home and come back tomorrow!!! My car broke down and they told me they will pick me up and now they said no, it not possible it has to be tomorrow and I have to go home!!!!! They first told me to wait 20 mins then 40 mins and so on after 6hrs refused to Pick me up because the garage I want to take it is closed!! I cannot leave my car in the middle of nowhere and I’m in the road unsafe, they just don’t care. Never again using these people”

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Posted 1 year ago

“We have two punctures after hitting someone on the road. RAC says they won't help as the breakdown wasn't 'mechanical' in nature! That is NOT what they say on their website where they say they will come to your assistance if you have a puncture. Unbelievable!”

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Posted 1 year ago

“Pathetic would give minus stars if possible do your bet to use ANYONE ELSE the original call handler was the most rude and unhelpful person I have ever spoken to then had the stupid procedure of patrol man didn’t have a clue and then attempt to take me to a garage 120 mile from home the worst service I have ever received by far ever all that and a 6 and half hour wait for the privilege. Please avoid the RAC”

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Posted 1 year ago

“Service has disappeared and customer service is non existent”

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Posted 1 year ago

“Called RAC at 14.26. Operator was unfriendly, not what you need when you are in a stressful situation, transpired she wasn’t even efficient. I advised that my car had possibly blown the turbo & that it needed to be towed to a garage 4 miles away, as unable to start it. I had grandchildren with me, so got back to my daughters but car was left on a remote business park, more farm than business park, no lights, no houses. I was advised that help would arrive but could be up to four and a half hours in arriving. Don’t call, we’ll update you. I called at 19.30 hours & was told that they would be out the following day!! What sort of service is this?? I could have been sat in the dark for hours, in a remote place- waiting. Not impressed”

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Posted 1 year ago

“useless service and rude operators. They do not have enough resources and the use incompetent contractors. I had a simple issue with a tyre puncture but they were not able to deal with it. Avoid at all costs”

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Posted 2 years ago

“Phoned RAC to be told 5 1/2 wait 6 ye old in car , below 1degree temp , then to receive text going to be a further 60 min wait , which would take it to 1030 pm as it goes canceld them to come , use your own discretion whether it’s a good service 😡”

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Posted 2 years ago

“Early evening, today, my car broke down in the middle of a very busy main road. I had my 8 year old daughter in the car and it was a frightening experience. Once I’d managed to reporr it online., an RAC mechanic got in touch with me within 5 minutes. His name is Damien and he calmed me and my daughter down very quickly an towed us to the nearest RAC approved garage. He was brilliant. Nothing was a problem. And when I phoned the ongoing Hire line, Julie from Oldham, was lovely and understanding and again, efficiently reassured me. I just want to thank these 2 people for their generosity of spirit and professionalism.”

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Posted 2 years ago

“Just don't bother with this company.. a complete let down, wait in all day being given non stop times of arrival only for no one to even turn up at all.. not even kept informed of anything and have to keep ringing up for updates.. rubbish company”

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Posted 2 years ago

“Lone mother, 3 year old son. Blowout tyre 8pm. Consistently inaccurate timescales quoted. Dark, cold, early January. 11pm finally told recovery would arrive in 3 hours. Gave up. Abandoned vehicle. Tried to alert RAC. Number unavailable. Googled main number and left two phones ringing, one with option 1, other with option 2. 26 minutes later phone answered, finally. Vehicle recovered 12 hours later with instructions to return to home address. What use is that? Undriveable with only 3 tyres! NEVER, EVER depend on this company.”

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Posted 2 years ago

“Brillant timeless service .Thank you RAC”

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Posted 2 years ago

“Clutch went, reported at 13.10 got recovered 18.56 ………such a poor service”

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Posted 2 years ago

“Booked my car for recovery on 11-01-2023 by RAC but didn't turn up. Called them 8 to 10 times, everything, they gave me different times of the day for recovery but not turned up. Whole day wasted. On 12-01-2023 @1430, RAC recovery arrived and took my car to their storage south Mimms services M25 instead of my mechnic in Romford. RAC said that driver couldn't drive to Romford because of driving hours so we will try to assign to another RAC recovery from south Mimms to Romford on same day but not. Today, on 13-01-2023, my mechnic still waiting the car to be deliveted yet. Almost 50 hours have been gone but my broken down car still not to deliver to my destination. How disgusting, poor and shameful services RAC providing to their customers. They charged us in advance and forget them when we need. If you want to buy stress, disappointment and depression, mental ailment, do business with RAC. Thanks”

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Posted 2 years ago

“I was stranded whilst driving my work van, (this is covered by RAC) there was lack of communication from your side, to cut a long story short, I was stranded from 12.39pm until gone 1am”

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Posted 2 years ago

RAC is rated 1.4 based on 2,775 reviews