RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,776 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 2,776 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“RAC have refused to recover my car to the garage even though we are clearly covered., have paid a year in advance and have full cover. They have left my family stranded with no food and in the middle on no where. Stick with the AA. RAC sells a sub standard policy and a provide a sub standard service via your insurance. Apparently if you lose you keys you not covered for recovery, however it clearly says on their website that you are. Disgrace Richard 07702 224194”

Helpful Report

Posted 2 years ago

“Came back from holiday, car battery flat. 6 hours after logging a call out, was told there’s no one in my area - main corridor for the M3! Someone will come tomorrow between 6am and midday. Wish I’d never renewed my membership. Never again though. Sandra D”

Helpful Report

Posted 2 years ago

“I broke down on one of the hottest days of the year. I had the dog and my 89 year old mother with me. I rang them and got a rotten machine. It asked for my reg , but when I was saying N it was saying M. so frustrating. So It sent me a message saying type in my reg which I did. Then the stupid thing said I hadn't sent it. I was red hot and fuming. I didn't even manage to get through to them. Luckily the car started again so I drove home very slowly and stressed. I have said I want my last direct debit payment back as i am paying fir something I havnt had. And they are refusing to give me it back. Disgusting service”

Helpful Report

Posted 2 years ago

“I broke down on Tuesday morning and recovery was requested at lunchtime, it's been over 52 hours and I still haven't been recovered, multiple conversations with the breakdown team all saying someone is on the way, call backs from management never happened, complaints phone number doesn't work, customer services just put you through to breakdown team, someone could die because of their failures. DO NOT USE THE RAC FOR ANYTHING. I've been a member for 22 years with their top level cover, I will never use them again”

Helpful Report

Posted 2 years ago

“Absolutely ridiculous, waited 5 hrs and staff rude and lied to me several times. Called 10pm and arrived at 3am. Local handyman would be more reliable than them”

Helpful Report

Posted 2 years ago

“We broke down this Monday just gone . Just gone 12 we broke down with car , caravan and dog . Rac come out and looked at car . Did not know what was wrong with it . So no holiday for us . We will send recovery truck out for car and caravan . He turns up first of we don't have dogs in the trucks . Then saids I cant take your caravan. He phoned up rac and saids we were abusive to him . So rac said we are not coming out to you ever again . Don't bother phoning again . So left on the m5 southbound . All day. I got really ill in the 40 degrees heat . Phoned the police twice and got incident number. The highways were not much help either . AVOID RAC AT ALL COSTS . GO TO AA . OR SAVE YOUR MONEY UP AND GET PRIVATE BREAKDOWN WHEN NEEDED”

Helpful Report

Posted 2 years ago

“I have received an email from the Rac saying that my being TOLD that three hours wait was not really acceptable,(I was actually told between 4 and 5 hours , but who's counting) but that as my call was at 10:20 am and the patrolman had arrived at 10:59 am was quite acceptable , unfortunately she hadn't noticed that my call was on MONDAY and my rescue was the next day TUESDAY !!!”

Helpful Report

Posted 2 years ago

“First I waited 9 hours for assistance. Then they sent me a cab and would collect my motorbike later. Now the motorbike is with them for several days (almost a week now!), every time they keep postponing the delivery date. I have to chase them for answers in long calls and I still don'thave my motorbike - RIDUCULOUS. And I thought that the 9 hours would be the worst part. Hiring RAC assistance is a tota nightmare! They keep saying they will call me back a NEVER returned any of my calls. A part from that they want me to call their third party to sort it - this should be their responsability, not mine! The third party is even worst as the give a date and simply don't deliver it! Service is totally unacceptable! Avoid this company!!”

Helpful Report

Posted 2 years ago

“RAC have completely messed up my holiday from start to finish. Myself and my family have had 3 weeks of torture - 4 breakdowns in a brand new vehicle; hundreds of phone calls, waiting for calls to be returned (which never are); waiting for recovery vehicles which don’t turn up or if they do are too small, just left on the side of a road with nowhere to stay for a night because they couldn’t find a hotel within their permitted budget. And oh I could go on. There isn’t a low enough score for how terrible my experience with RAC has been.”

Helpful Report

Posted 2 years ago

“Absolutely terrible, We broke down in Scotland and we needed to go to Scarborough, it took them over 2 days to get us there we have 4 - 5 stops at different service stations with different people and if I hadn’t of rang them at everyone station they wouldn’t of picked us up. I wont be a returning customer”

Helpful Report

Posted 2 years ago

“RAC business is dreadful. In the past year we have had two vehicles breakdown and the vehicles have not been recovered until the following day and our employees have had to make alternative arrangements to get home. Customer services kept telling them that they would be recovered within 3 hours - which turned into more than 15 hours. We are now moving our business elsewhere”

Helpful Report

Posted 2 years ago

“The mechanics are extremely helpful and knowledgeable , it's a shame that trying to get one is deplorable.”

Helpful Report

Posted 2 years ago

“Wife hit object on road surface with her Mini, holing the sump. 154 miles from home. Top cover price paid to RAC for many years. Called RAC to be told we are not covered. They class this as an accident! Recommended to me that I claim on our car insurance! Complaints process is a joke. Their staff must be trained just to P you off. My auto renewal had gone through the previous week with an increase of £28. I immediately cancelled when they said they wouldn’t recover my wife's car and they kept £25. To cap it all, today I received a 50% off offer email on their membership. I’d rather lick a fistful of nettles! They shouldn’t be able to use the word Royal.”

Helpful Report

Posted 2 years ago

“Had two punctured tyres which had to have two space savers,Rac followed me to kwik fit…. When we got there he said “did you hear anything drop off?” He said that he had left the locking wheel nut on the wheel…. Kwik for them told me I can’t drive away without one as it’s dangerous.Rac promised to send in post as the vw shop was closed… this was Saturday… I waited until the following Friday to call… I couldn’t get through.. so I used another phone to call his mobile…. He said that I had blocked him 🤣.. I don’t think so…. The other way round… he said he would be coming to fit one…. I wait and wonder… tyre pressure symbol has Come up now… do I complain to the Rac now? Kwik fit know the truth so his not waggerling out of it…. I’m flabbergasted…”

Helpful Report

Posted 2 years ago

“Absolutely terrible service after our recent breakdown. Today I've spent 3-4 hours on hold with them to speak to staff who would pass me from pillar to post, only to then rudely hang up on me mid-sentence so the whole farce could start again. That was just to establish where my towed car actually was! They have not delivered the car to the garage and now say it will be 48 hours before they do. So, provided I can trust that version which I don't, that will be 2-3 wasted garage days during which I cannot get to work. The RAC staff have lied, cut me off, refused me the right to complain, refused me transcripts of the recorded calls and have not got back to me when they 'promised' to do so. All of this, several times, all day. I have the most expensive level of cover you can get and have had no level of service from this joke of an outfit. Been with them for many years but when you finally need them they are not there for you. Avoid at all cost - certainly can't wait for my policy to finish so I can go elsewhere!”

Helpful Report

Posted 2 years ago

“I would rather be hit by a bus walking home from my broken down veichle rather than use ANY RAC service following all of the issues I have had”

Helpful Report

Posted 2 years ago

“If you have a simple phone that allows you to talk and sent texts, you can't get any help from the RAC. Their new system is now automated and needs Internet access. So if you are a lone woman and brake down miles from home on a dark night you are on your own. Well done RAC.”

Helpful Report

Posted 2 years ago

“Avoid like the plague absolute joke 6hours and I’m still waiting Deffo cancelling my contract”

Helpful Report

Posted 2 years ago

“Just taking too long to respond to help. And I was not even in the middle of nowhere.”

Helpful Report

Posted 2 years ago

“ot really even 1star. I waited on the m42s between j11 and 10 for 9 hours and it was my first time and last. Traffic police came 3 times but no sign of recovery. I would have called private recovery but was broken down in a work hire van so had no choice but to wait it out. I was starving and dehydrated. Next time I will drive back on a shredded tyre than wait for for this nonsense company who use very slow small 3rd party companies to do their work because they are too greedy to employ more recovery driver's.”

Helpful Report

Posted 2 years ago

RAC is rated 1.4 based on 2,776 reviews