Riverford Reviews

Name: Riverford
Address: Riverford Organic Vegetables Limited Buckfastleigh, Devon
Rating: 2.98

3.0 Rating 63 Reviews

44 %

of reviewers recommend Riverford

Company Reviews

Questions

Info

About Riverford:

Riverford Organic is the market leader in organic vegbox home delivery. We have a range of 10 veg and fruit boxes to suit different sized households, and in addition a full range of organic groceries, including meat and meat boxes, dairy, wine, beer and bread.We grow award winning organic veg, and give you lots of recipes to help you enjoy it. You can order a box, add extra items from our range or create an order from scratch (minimum order value applies). Delivery is free by your local vegman or lady and there is no need to be at home when we deliver. There is no contract, so you aren’t tied in to anything and our vegboxes start from just 9.85.

Visit Website

Phone:

0180 376 2059

Email:

help@riverford.co.uk

Location:

Riverford Organic Vegetables Limited Buckfastleigh
Devon
TQ11 0JU

Write Your review

Tell us how Riverford made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Riverford 1 star review on 25th April 2024

Anonymous

Riverford 5 star review on 2nd February 2022

Androula

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You are telling me as a response to my review that you are "proud you re not cheap"? Your grammar syntax has nothing to do with the food but rather with the fact that you are lgbt. What has to do this topic with food? you as a company became rude and manipulative playing at peoples need to eat. I wont be using you, as I do not need you, I am french and we have plenty of organic agriculture. It was shocking my experience with you and you should be ashamed of the way you re downgrading Britain and british people into rainbows... ha ! shame on you”

Helpful Report

Posted 1 year ago

“Mostly very good quality produce, occasionally superb flavours in fruit and veg. The delivery people put the boxes wherever I want them even though I change the place depending on the weather. I just leave a note on the doorstep. Excellent customer service; they always refund for poor quality items. It is annoying to have to complain quite often but they strongly stress that they want to hear about problems so they can put things right.”

Helpful Report

Posted 1 year ago

“Poor delivery service I was a new customer and the meat is really good, they deliver and ring my buzzer at 5am and when I call and complain they say they cannot do anything. I mean that they own driver I rather you get more driver to cover the area so you do not wake people up! 8-9am is ok but 5 am is really out of order i will not order again”

Helpful Report

Posted 1 year ago

“The Riverford delivery has revolutionised our diet- I always try one of their simple recipes and get excellent results. Everything is tasty and fresh, it’s competitively priced and reliable - they communicate really quickly and the app is very good. If I have leftovers I make a big soup and blitz it. And it’s ORGANIC! They have genuinely biodegradable packaging and reusable delivery boxes. They get it right, no marketing twaddle, just good recipe suggestions every week in the box. Excellent choice.”

Helpful Report

Posted 1 year ago

“I started ordering Riverford a few years ago. Great quality and varieties back then. However, things have slowly gone downhill since. I hope this changes before I stop ordering as I was trying to support local economy and environment.”

Helpful Report

Posted 1 year ago

“Been with Riverford for a few years now and started ordering on a weekly basis since the pandemic. The veg is fresh and in great condition, if there has been a problem it’s addressed quickly. I’m very happy with their customer service. Would highly recommend them”

Helpful Report

Posted 2 years ago

“After being a customer for 9 years I have been treated by this company in a way that is appalling, let alone the fact they never returned the keys of my house and I have been just kind to not call the police yet although I will have to do it soon as after 3 months there is no sign of care. It used to be a good company, after the boom with the Pandemic it has turned into a nasty business which is more interested in attracting new customers than taking care of long term ones. I have honestly never been treated that bad as by their sassy manager who shall rather work in a corporation than an apparently ethical company as the culture she can display is that of profit driven corporations. Sadly once again a good project betrays its values once the good people leave and the new people don't understand what the whole thing was about. Stay away from them.”

Helpful Report

Posted 2 years ago

“RIVERFORD IS NOW A THOROUGHLY ROTTEN COMPANY ON EVERY LEVEL. It is said that "A fish always rots from the head down". Unfortunately, this top/down rot now envelops all of Riverford. [1] Their produce is rotten and the customer is challenged on complaint. ]2] Their customer service is rotten, staffed by uptight and miserable people of no care for the customer. [3 Their delivery service is rotten, with the customer having to engage in lengthy talks with management in an attempt to get their produce securely delivered to their door and not just left 'anywhere', something that is now acceptable to Riverford management. I have been a customer of theirs for 16 years. However, I have observed the rot set in over the last few years since Riverford bought out their attached franchises. Since then, everything has gone down hill. And now, there is zero respect for the customer. All courtesy has unravelled. Rather, there is a management in place that lacks good policy, lies, lacks integrity, is indifferent to problems that impact the customer, but is very good in applying regular price hikes to please their shareholders, no doubt. So, I am no longer a customer of Riverford and can only urge all those thinking of signing up to this company to walk on and walk away from a rotten experience and rotten produce in your delivery boxes.”

Helpful Report

Posted 2 years ago

“Great company, I always receive good quality, fresh fruit and veg from them. They are also very efficient and courteous if there is ever any mistake.”

Helpful Report

Posted 2 years ago

“I too have noticed a decline in quality and flavour over the last year. Sometimes items are going off a few days after delivery. Reduced my delivery to once a month and may stop altogether. Such a shame as i like supporting local producers.”

Helpful Report

Posted 2 years ago

“We love our Riverford organic deliveries. We get a much wider range of organic fruit and veg than is available in our local supermarket, and it is good quality. We are pleased to support better prices for farmers too. We also buy milk, oat milk and butter for the same reason. We have been customers for a few years and have no plans to change.”

Helpful Report

Posted 2 years ago

“I really have noticed a slow decline in the quality of the fruit and veg over the past year. But recently the potatoes having been getting smaller and smaller. I really do feel that when you order the veg or meat boxes you receive whatever they have left over. When I order meat or veg separately it seems to be much better quality that what comes in the boxes. I am really thinking of finding an alternative.”

Helpful Report

Posted 2 years ago

“This week we had bananas that were still green a week later and totally rock hard inedible . The milk sell- by date is also erased every week and there is a general decline . Avoid this company at all costs .”

Helpful Report

Posted 2 years ago

“Great veg, terrible delivery service. Failed to follow delivery instructions twice in six months. Left box on doorstep in alleyway and not in safe place as requested. After first time, I was assured it would not happen again. Second time, I was told the driver dropped the box off on my doorstep at 6am but they could not have as I was in my garden at the time and had to use that door to go back into my flat. Completely lost my trust in their delivery service at that point. It is a premium product at a premium price and customer service did not seem to care about my problem. Therefore, I cancelled my account.”

Helpful Report

Posted 2 years ago

“Oh dear Riverford - what went wrong? We were loyal customers for years and loved the boxes but the quality has declined bigtime in the past couple of years. Stopped ordering and they emailed to ask why. When I told them, they offered a £5 credit off one of their boxes. After a four month gap, we ordered again. A sad looking box arrived which included a rotten cucumber. They refunded the box cost but we won't be ordering again. Such a shame - who knows what has happened but Riverford used to be top of their game a decade or so ago. No longer.”

Helpful Report

Posted 2 years ago

“Agree with many of the negative comments below: customer service seems to be bottom of the pile with Riverford, just below quality assurance. We too have been loyal customers for years and are finding a slow but sure reduction in quality. For the last few months the milk we have delivered by them has lasted only three (max) days before it goes off. If you are able to read the 'use by' date (which is unusual) it can be seen that the milk goes off way before its supposed shelf life. My wife emailed to complain and then rang this morning, effectively the response to both was 'not interested'! How does a company like this stay in business when it declares ethical standards and a commitment to customer service? We'll be pulling our orders and going elsewhere and I would recommend avoiding them to anyone considering placing an order.”

Helpful Report

Posted 2 years ago

“On my 3rd veg box. Absolutely thrilled. Produce is fresh & attractive. No packaging which is refreshing. Food tastes great. Lasts for weeks. Incredible value for the money. Highly recommend.”

Helpful Report

Posted 2 years ago

“Riverford award winning veg ? These are not fit for human consumption! Delivered this morning to our farm for my 84 year old mother shocking !”

Helpful Report

Posted 2 years ago

“Excellent in every way”

Helpful Report

Posted 3 years ago

“Awful customer service and low quality goods. I have been a customer for a few years now and have noticed a steady decline in the quality of the fruit and veg delivered. I strongly recommend you find an alternative organic produce provider as Riverford are not interested in customer retention. I’m surprised they are still in business if I’m honest!”

Helpful Report

Posted 3 years ago

Riverford is rated 3.0 based on 63 reviews