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Ryman Reviews

2.2 Rating 123 Reviews
28 %
of reviewers recommend Ryman
2.2
Based on 123 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 21%
Accurate And Undamaged Orders
Greater than 47%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult
Read Ryman Reviews

About Ryman:

Ryman the Stationer is the leading UK stationery and office supplies retailer. Buy cheap, quality online stationery and office supplies from the best UK stationery brand. Ryman is a high street Stationery retailer famous for its excellent customer service and wide product range.

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Email:

queries@ryman.co.uk

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Ryman 1 star review on 29th December 2022
Ana Camiola
Ryman 1 star review on 27th June 2022
Anonymous
Ryman 1 star review on 18th March 2022
Roy Chisnall
Ryman 1 star review on 18th March 2022
Roy Chisnall
Ryman 1 star review on 18th March 2022
Roy Chisnall
Ryman 1 star review on 3rd December 2021
Sergio
Ryman 1 star review on 3rd December 2021
Sergio
8
Anonymous
Anonymous  // 01/01/2019
The Merry Hill staff are so lovely friendly and helpful 😊
Helpful Report
Posted 1 year ago
I went into Rymans in Salisbury looking for some specific pens. Zack helped me go through and test all the options until I found what I wanted. Excellent Customer Service! I was very impressed by Zack's encyclopaedic knowledge of pens and the shop contents as a whole. Need something in the stationary line? Pop in and see Zack, he'll save you time and money! Best Wishes to the Team at Rymans Salisbury.
Helpful Report
Posted 1 year ago
Yesterday, 16th March, I was sending money by Western Union at Rymans Worcester as I have frequently done but this time it was suspended. It took a lot of time, trouble and patience for Ms Kelly to resolve the matter during the day . I was very embarrassed at the time it was taking but she and her manager kept reassuring me that it was not my fault and she persisted until it was resolved Outstanding service and kindness.
Helpful Report
Posted 1 year ago
We went into Rymans barons key Northwich today 6th march 2023 our 41st wedding anniversary we were treated so kindly by the staff most of all a young lady called Hannah thank you all so much for perfect customer service. I appreciate the way we were treated because I am my husbands fulltime carer. Andrew Rodwell Christine Rodwell
Helpful Report
Posted 1 year ago
Very unhelpful service from Canterbury store. Queried a product that I was interested in ordering online because there was insufficient information on the website. Shop assistant was very abrupt, impatient and clearly uninterested in offering any practical assistance. Will be buying elsewhere.
Helpful Report
Posted 1 year ago
I made a purchase on the cricut maker machine website that I use for my job. Today I received a PC gaming chair, I contacted the chat and I will only receive my product next Tuesday 01/03/2023 I have to wait almost another week to have my product correctly. In that time I already lost work and also lost clients, I have work to be delivered this weekend. Remembering that it was the store's mistake, I never bought a chair, but a machine that I use for my work. I want to know what the Ryman store is going to do about the customers and money I've lost in that time. I expect a comeback.
Ryman 1 star review on 29th December 2022
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Posted 1 year ago
I would like to say a massive thank you to Ivan and Amelia in your Fulham branch. They were exceptionally helpful and went above and beyond helping me with downloading my documents so that they could be printed and binded . I would not hesitate to ask them again for anything. They were extremely helpful and professional. Thank you
Helpful Report
Posted 2 years ago
Rubbish service in customer care. Respinse was awful. According to them their online business is different than instore. Avoid.
Ryman 1 star review on 27th June 2022
Helpful Report
Posted 2 years ago
Ordered two mobile phone cases via the business website. I assumed like most reputable companies that the items could be returned. I was wrong. Be warned there is an icon beneath some of the products which to me looks like something resembling a non recycling icon. Apparently this means 'non refundable'. I said that I had never seen such an icon and why didn't they also write 'non refundable' so everyone is clear. It was met with a disinterested 'your problem' style response. I would also like to add that the Rymans Returns policy quite happily promotes the fact that returns are no problem - yet there is no reference to this icon as something to look out for when committing to a purchase and not being eligible for a refund. Why not? Disappointed that a company like Ryman has communicated in such a misleading way and appears to care very little about customer feedback. I won't be buying from them again.
Helpful Report
Posted 2 years ago
Stole my money and claiming missing return.. I recently made a purchase on the website for a printer, ink and a gadget toy. I received twice the amount of everything i wanted. I had to plead my case that i never wanted 6 items but only 3. I couldn't afford the cost for one nor did i have need for double. I have been told to return the goods to a shop - over an hour and half away from where i live :) - Next option was for me to arrange a courier to send back but its my repressibility if anything goes wrong. or i use their fedex label and pickup and this is safest as nothing will go missing or delay etc and ill get a full refund when driver scans the package but they cannot allocate a time. As this didn't fit with work etc i opted for my own courier who refused to take package due to weight. I then contacted Ryman and they arranged for fedex - 2 labels arrive and i printed them. Fedex never showed up but apparently i missed therm. We rearranged. but this time one label was sent and not two But this time they sent one label only. The driver for fedex told me its fine and they will tape both boxes together. Thought nothing of it, he was the fedex guy after all. Today i have woken up to a refund of half the amount charged to my credit card for the items. Worry sets in! I query this and they have low and behold only received 3 items. So where is the other box? Oh well we need to do an investigation with fedex.? what happened to the refund when driver scans package? and what happened to its the safest? I am now being told i have to wait till an investiagtion is conducted to wether i sent the packages and if fedex has them somewhere or not. i fail to see why i have to be penalised to this error and continue to get charged interest on my card due to this fedex / ryman failing when i was assured nothing would go wrong. I have had to wait almost a month to have all these items picked up and im no further down the road. I suggest you not to use this company.. they are complete con artists.
Helpful Report
Posted 2 years ago
Ordered 2 reams of expensive photo paper which arrived bent, crumpled and torn. Packaged without any protection at all, a six year old could of packed it better. Ryman customer service non existent… just sorry it’s packed by our supplier. Wake up Ryman I’m not coming back … poor very very poor !
Ryman 1 star review on 18th March 2022 Ryman 1 star review on 18th March 2022 Ryman 1 star review on 18th March 2022
Helpful Report
Posted 2 years ago
Didn’t receive my replacement item after returning and didn’t receive my refund. Customer service were so rude and argumentative. Do not use.
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Posted 2 years ago
After spending over £200 on drawers which arrived flimsy & damaged we had to fit them up as we needed them urgently.. was offered £10 refund. Insulting.
Helpful Report
Posted 2 years ago
Ryman publish false measurements for a chair I bought online. When I assembled it, I found the chair useless because of the wrong description given by Ryman. I find it hard to believe they don't know it's wrong. Ryman use Fedex and offered only deliveries/pickups within a whole-working-day window. i.e. before 6pm. This means to do online business with Ryman you need to be ready to give up a whole day to receive it, and just hope it's what you want. So I've so far lost two working days waiting for the delivery, and then waiting for the collection. Then the collection never happened, and they want me to waste a third working day because they're unable to use a courier service with modern standards. I've told them that I will make no further accommodations, other than a three-hour window appointment. Ryman refused this, with its customer service representative taking a take-it-or-leave-it attitude. I think Ryman needs to go out of business. I will never use it again for as much as the purchase of a ballpoint pen. Life is just too short to deal with a company like this.
Helpful Report
Posted 2 years ago
please do yourselves a favour and never order from this company, ordered a printer and received an automated email 2 days later stating it had been dispatched, a week later it hadnt arrived so emailed the company to ask where it was, 3 emails later and still no reply, had to open a paypal dispute to try to get my money back.
Helpful Report
Posted 2 years ago
WORST COMPANY EVER! Do not order. I have had to consistently chase my delivery; and they consistently say that they do not know anything and that they are ‘processing’ or “chasing”. This has been going on for a month. I have had to seek legal action and dispute this with my bank. They have stolen £600 from me!!! The courier have signed for the packages themselves and it has been STOLEN! They consistently lie on the phone and provide no updates so I have spent HOURS on the phone chasing this! I am disgusted!!!!! Never ever ever use them. Lying and useless company!
Helpful Report
Posted 2 years ago
Visited the Blackpool store today, purchased 2 items totalling just over £13 and the cashier tried to charge me £25 I queried the price and another assistant came over and told me “1 of the item was in the wrong place they are £16” when it was shows to be £4. They then spent about 5 minutes discussing between themselves when they needed to do tomorrow whilst I was being ignored! I said to them can I just take this item please?! My money was taken no words said, My change was just slapped down on the counter and they just walked off. Poor customer service and should of sold me the product at the advertised price.
Helpful Report
Posted 2 years ago
Scammers! AVOID! All the negative reviews here are true. These people are scammers. AVOID BUYING FROM THEM. After we received our order (late) all the boxes were wet and the products were damaged. It took them over a week to collect the damaged items after days of fake collection arrangements via email and so much time wasted over the phone. When the replacement finally arrived, it was also damaged! We've now been trying to get them replaced or get some sort of partial refund for OVER A MONTH! So we're now stuck with a damaged bed and bedside tables and no reasonable solution has been offered. Disgusting. AVOID!!
Ryman 1 star review on 3rd December 2021 Ryman 1 star review on 3rd December 2021 Ryman 1 star review on 3rd December 2021 Ryman 1 star review on 3rd December 2021 Ryman 1 star review on 3rd December 2021 Ryman 1 star review on 3rd December 2021 Ryman 1 star review on 3rd December 2021
Helpful Report
Posted 3 years ago
Ordered a Cricut machine online with an extra’s package. They processed the order and took the money. Then they emailed to say it was out of stock and I could have a refund. I checked their website and they had added about £60 to the price and had them showing as in stock. Spoke to customer service ( there’s a joke). They said I had an old browser - how thick is that. Pointed out that they were talking rubbish and they just went missing, 10 minutes later someone else came to us offering to process a refund of the difference if I re purchased at the higher price - do you really think we’re as daft as your untrained customer service people??? P.s. I’ve been in customer service for 40 years and know this is a great way to lose customers.
Helpful Report
Posted 3 years ago
What didn’t go wrong. Just spend your money elsewhere
Helpful Report
Posted 3 years ago
Ryman is rated 2.2 based on 123 reviews