“It takes over 3 weeks for order to be even shipped, still waiting!!! Im waiting on 4 pairs to be even finished processing.. poor service in time scale...”
“Bough a box of 24pcs contact lenses. The expiry date is less than 1 year and it was not indicated in the product page. Customer service, Victoria De, can only offer us a refund if we mail back the lenses to them. We are located half the word away from them. Very disappointed and feel cheated after being a customer of several years. Do not buy contact lenses from them!!”
“I ordered a pair of glasses from SelectSpecs after two months and countless phone calls and emails, they are still refusing to refund me, all this because they sent them without filling out any customs declaration in order to sent them to me in Spain.
We they arrived in Spain, I was issued a bill from customs for 60€ and I would have to pay that for the glasses to be delivered to me. I contacted SelectSpecs who told me that I shouldn't pay it and then glasses would be automatically returned to them and I'd be refunded.
6 weeks later I'm receiving emails from them stating that I am not eligible for a refund even though the Consumers Rights Act clearly states that after 30 days, if you haven't received an item ordered online, that you are entitled to full refund.
I have made them aware that that is a breach of the Consumer Rights Act and they seem to believe that they are above the law. I have had to file a report with Trading Standards.
Shocking and unacceptable”
“I had a bad experience with this company.I waited six weeks to get the glasses.When they arrived the lower half of the lens was a little overpowered.I contacted customer service and they wanted me to go back to the eye doctor as if he made the mistake.I learned my lesson to never order from this company again.”
“I had a bad experience with this company.I waited six weeks to get the glasses.When they arrived the lower half of the lens was a little overpowered.I contacted customer service and they wanted me to go back to the eye doctor as if he made the mistake.I learned my lesson to never order from this company again.”
“I wouldnt even give them 1 star. They send me screw loose glasses fallen off one side and when i spoke to customer services they said someone will email you. 2 days later i get a email send us a picture; sent them with what is wrong and guess what reply was take them to your local opticians to get fixed.... how pathetic response. I HAD PAYED THEM £50 FOR GLASSES NOT MY LOCAL OPTICIANS. Worst company I have ever dealt with”
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Donna L
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Donna L
United Kingdom
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Review of SelectSpecs.com
Donna L
1 review
1 star: Bad
A minute ago
NO EXPLANATION FOR GLASSES BREAKING ON MY HEAD
Ordered reading glasses and my lenses were not equalled out like majority offer. They never even asked. I received my glasses after a long wait. They looked nice. After approx 3-4 times being used, the frames cracked while on my head. I sent pictures and had to send them back and wait for another pair which was supposed to be within 7 days but wasnt, so couldnt read bills or documents. I finally received another pair and after the 3 time I wore them the same thing happened cracked while wearing them, but only 1 side this time. No warning in description of frames that only suitable for certain lenses.
I made contact again and said would equaling the lenses out and making them thinner help. I also said a refund otherwise as I didnt want them again as is. Have photos I can share.
They just offered me a refund of less than I paid and no explanation or apologies. No good will gesture to thin the lenses or even at a reduced cost. They explained nothing both times. Have emails willing to share if necessary.
I would not recommend as you get no explanation. Just refund being processed for less money than charged.”
“Ordered on the 21st of June still hasn’t arrived. Had to go back to old prescription glasses from 2 year ago as my glasses have now fell apart. I’ve had to get someone else to write this review as I can’t see properly with my old glasses. Thank you selectspecs thank you for nothing”
“Don't waste your money. I ordered 2 pairs of glasses but only one arrived. Gave my presciption for reading glasses but would be great if my arms were 4 metres long. Better off going to one of the well known shops on the high street. Hopefully can get a refund but wont hold my breath. Just another big rip off from a two bit company.”
“I ordered 4 pairs of glasses 2/6/2021 still waiting for one pair which is now expected the 15/7/21 and only had 2 pairs today 7/7/21. Surely this is not good. It is not the delivery that was the problem it was the delay in production.”
“An absolute disaster ordered 8 weeks ago and still not received my glasses customer service is a joke with very little English spoken and no updates on what’s going on they really shouldn’t advertise frames they actually don’t have !!! Definitely wouldn’t use them again or recommend to anyone ps I’m still waiting”
“Do not use this company if you live in the states. I ordered my first pair of single vision glasses on March 5 2021. It is now June 8th and I still have not received them. I have been in contact with them about the manufacturing timeline which was a month delayed. They shipped it in April but it never arrive. I inquired about it as time passed and was informed that they are not responsible once it ships, check with your carrier, neighbors, did you give the correct address and every excuse possible. I gave them my p.o box and attached their shipping notification that they shipped it to my po.box. Long story short they only offered to replace the glasses which may take another couple of months but refuse to issue a refund so I can go elsewhere for my needs. By then my prescription will have changed. So do not use unless you are fine with losing money. But this makes you wonder if they will honor their own warranty policy if they make an error with the lense or frame. What is the timeline for that if they refuse to issue refunds. I will be placing a review for every dollar the glasses cost every week until the replacement pair arrives.”
“Terrible service. Paid for Specs 23rd May and was assured a lead time b y the website. Now 5th June and their 'Customer Service' who sounded quite unprofessional says they are waiting for the 'frames to arrive'.....??!!! Had the option to go to Specsavers but this company advertised about the same delivery time....never again!! Work in Healthcare so reading meds charts critical...now having to go buy another pair whilst I wait. Terrible service frankly.”
“On the website it offered 10 0/0 discount for new customers I completed this numerous times never received the discount code. On the website couldn’t get to delivery stage. I rang twice and found them unhelpful and was told it would take over two weeks rather than 10 days advertised.”
“I have been waiting for over 3 weeks now for a pair of glasses with a simple prescription. I’ve emailed asking for an estimate of delivery and received no response. I called this morning, they can’t give me an estimate for delivery. Won’t be using again, quicker going to a local optician.”
“I put my in one month ago, no one answers the phone, the money has left my account and I have no glasses. I would have been quicker to go to Boots opticians. I want my money back, sick of waiting...”
“If I could give minus five star I would.
I have made the biggest mistake ordering my glasses from this amateurs.
I have ordered and paid for them.on 9th of February, today is 14th March and still waiting for my glasses or for a response.
I've been told will take 7-10 working days, pure lie. I've searched and their laboratories are in China, in Westwood they only have offices from were they take your money and then sit back relax and wait for Christmas.
Please please better pay more and have your glasses done from dissent known places like Specsavers or any other places, but don't waste your money and your time I mean looooat of time with this mickey mouses.”
