“I was a little hesitant about buying prescription specs online but I've had such a very poor experience with high street stores I was willing to try this. The website was easy to navigate and I found some animal print reading glasses. They took a while to come but I can forgive that as they are being made up to prescription and arrived well packaged. The quality is better than I have been used to for twice the price and the lenses are just right. I will be going back for more. So long as you have your prescription to hand and enter it accurately its happy days as far as I can see!”
“Bough a box of 24pcs contact lenses. The expiry date is less than 1 year and it was not indicated in the product page. Customer service, Victoria De, can only offer us a refund if we mail back the lenses to them. We are located half the word away from them. Very disappointed and feel cheated after being a customer of several years. Do not buy contact lenses from them!!”
“I ordered a pair of glasses from SelectSpecs after two months and countless phone calls and emails, they are still refusing to refund me, all this because they sent them without filling out any customs declaration in order to sent them to me in Spain.
We they arrived in Spain, I was issued a bill from customs for 60€ and I would have to pay that for the glasses to be delivered to me. I contacted SelectSpecs who told me that I shouldn't pay it and then glasses would be automatically returned to them and I'd be refunded.
6 weeks later I'm receiving emails from them stating that I am not eligible for a refund even though the Consumers Rights Act clearly states that after 30 days, if you haven't received an item ordered online, that you are entitled to full refund.
I have made them aware that that is a breach of the Consumer Rights Act and they seem to believe that they are above the law. I have had to file a report with Trading Standards.
Shocking and unacceptable”
“I had a bad experience with this company.I waited six weeks to get the glasses.When they arrived the lower half of the lens was a little overpowered.I contacted customer service and they wanted me to go back to the eye doctor as if he made the mistake.I learned my lesson to never order from this company again.”
“I had a bad experience with this company.I waited six weeks to get the glasses.When they arrived the lower half of the lens was a little overpowered.I contacted customer service and they wanted me to go back to the eye doctor as if he made the mistake.I learned my lesson to never order from this company again.”
“I wouldnt even give them 1 star. They send me screw loose glasses fallen off one side and when i spoke to customer services they said someone will email you. 2 days later i get a email send us a picture; sent them with what is wrong and guess what reply was take them to your local opticians to get fixed.... how pathetic response. I HAD PAYED THEM £50 FOR GLASSES NOT MY LOCAL OPTICIANS. Worst company I have ever dealt with”
“I've had three pairs of glasses from SelectSpecs, and am very satisfied with my purchases. Turn-around time is very good, and the glasses themselves are just fine - all for a very reasonable price (whether with the free standard lenses - which include coatings - or having paid a bit extra for the lightweight high-index lenses). The anti-blue tint version gives you a just perceptible warmer view of the world, very pleasant. I can definitely recommend SelectSpecs.”
“This was my second pair of glasses I have bought from select specs. Absolutely great.
They are modern and fit well
I had tints on my second pair and they are brilliant.
Use to go to opticians...but why would you when you get incredible frames and lens for a fraction of the price.”
“I was very impressed with the quality of my new glasses (two pairs). Easy to order, great communication and quick delivery.
I only chose the budget options but they are amazing, I'll definitely be ordering again.
Thank you 👌”
“Excellent value specs. Could kick myself that I didn't buy my first pair from here instead of being ripped off completely at Specsavers. Sold a coating I didn't need, and not warned that this would be affected by heat (i.e. do not keep the driving glasses in the car). Coating got ruined and blurred even though they'd cost £100. Even to replace the lenses was going to be £40 so thank goodness I looked online and found SelectSpecs instead!! These replacement frames and lenses cost me £12 including postage. Absolutely brilliant and quickly received. Will never look anywhere else if these ever break.”
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Donna L
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Donna L
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Review of SelectSpecs.com
Donna L
1 review
1 star: Bad
A minute ago
NO EXPLANATION FOR GLASSES BREAKING ON MY HEAD
Ordered reading glasses and my lenses were not equalled out like majority offer. They never even asked. I received my glasses after a long wait. They looked nice. After approx 3-4 times being used, the frames cracked while on my head. I sent pictures and had to send them back and wait for another pair which was supposed to be within 7 days but wasnt, so couldnt read bills or documents. I finally received another pair and after the 3 time I wore them the same thing happened cracked while wearing them, but only 1 side this time. No warning in description of frames that only suitable for certain lenses.
I made contact again and said would equaling the lenses out and making them thinner help. I also said a refund otherwise as I didnt want them again as is. Have photos I can share.
They just offered me a refund of less than I paid and no explanation or apologies. No good will gesture to thin the lenses or even at a reduced cost. They explained nothing both times. Have emails willing to share if necessary.
I would not recommend as you get no explanation. Just refund being processed for less money than charged.”
“I was really impressed with the quality of the glasses I received. The price was very very affordable for varifocals. I will definitely be buying more pairs and a pair of sunglasses!”
“What a great Service. So easy to use.
Simply picked my specs for the massive selection, and delivered in a few days.
Great specs, perfect fit and unbelievable price. I thought Id give them a try and so glad I did. Beats all other companies by a mile.”
“An easy process from start to finish. The website and checkout are easy to navigate and all explained clearly. Plenty of choice on website. Excellent customer service and quick delivery. Glasses were as described and prescription lenses were perfect. Will definitely use again.”
“I cannot fault SelectSpecs. I have now purchased 5 pairs of specs from them since 2016. These have included intermediate spectacles for computer work and high impact ones for sport. All have been fine and delivered quickly. I will definitely use again!”
“I have only praise for select specs and highly recommend them from the website to ordering to delivery first class service just 2wks for the delivery so much choice in frames and the prices are great value both myself and husband had a pair for less than they wanted at opticians for one pair will definitely use select specs form now on”
“This was my first time using SelectSpecs. I found the whole process really easy. Filling in my prescription was very straightforward and uploading a photo of my prescription as back up was very reassuring. My glasses arrived about a week later and were perfect. I ordered single lens glasses since it was my first time but I'm so pleased with them I'm going to order another pair with bifocals and reactive lenses. There is a good variety of frames to choose from and very good value. I'd highly recommend SelectSpecs to anyone still unsure of ordering glasses online.”
