“Do not use this company if you live in the states. I ordered my first pair of single vision glasses on March 5 2021. It is now June 8th and I still have not received them. I have been in contact with them about the manufacturing timeline which was a month delayed. They shipped it in April but it never arrive. I inquired about it as time passed and was informed that they are not responsible once it ships, check with your carrier, neighbors, did you give the correct address and every excuse possible. I gave them my p.o box and attached their shipping notification that they shipped it to my po.box. Long story short they only offered to replace the glasses which may take another couple of months but refuse to issue a refund so I can go elsewhere for my needs. By then my prescription will have changed. So do not use unless you are fine with losing money. But this makes you wonder if they will honor their own warranty policy if they make an error with the lense or frame. What is the timeline for that if they refuse to issue refunds. I will be placing a review for every dollar the glasses cost every week until the replacement pair arrives.”
“Terrible service. Paid for Specs 23rd May and was assured a lead time b y the website. Now 5th June and their 'Customer Service' who sounded quite unprofessional says they are waiting for the 'frames to arrive'.....??!!! Had the option to go to Specsavers but this company advertised about the same delivery time....never again!! Work in Healthcare so reading meds charts critical...now having to go buy another pair whilst I wait. Terrible service frankly.”
“On the website it offered 10 0/0 discount for new customers I completed this numerous times never received the discount code. On the website couldn’t get to delivery stage. I rang twice and found them unhelpful and was told it would take over two weeks rather than 10 days advertised.”
“After numerous phone calls I am still waiting for my sunglasses to be delivered which were ordered in the middle of February. It is now nearing the beginning of May ? Select specs can only be contacted through a call centre who are unable to give you the correct advice I would definitely not use this company again”
“I have been waiting for over 3 weeks now for a pair of glasses with a simple prescription. I’ve emailed asking for an estimate of delivery and received no response. I called this morning, they can’t give me an estimate for delivery. Won’t be using again, quicker going to a local optician.”
“I put my in one month ago, no one answers the phone, the money has left my account and I have no glasses. I would have been quicker to go to Boots opticians. I want my money back, sick of waiting...”
“Extremely swift refund following my scathing one star review of my awful experience. I will now bury the hatchet and say that the customer service department of SelectSpecs are right on the ball.
Many thanks. Paul Worthy.”
“If I could give minus five star I would.
I have made the biggest mistake ordering my glasses from this amateurs.
I have ordered and paid for them.on 9th of February, today is 14th March and still waiting for my glasses or for a response.
I've been told will take 7-10 working days, pure lie. I've searched and their laboratories are in China, in Westwood they only have offices from were they take your money and then sit back relax and wait for Christmas.
Please please better pay more and have your glasses done from dissent known places like Specsavers or any other places, but don't waste your money and your time I mean looooat of time with this mickey mouses.”
“Awful experience.
Looking at the childish responses to anonymous complaints, my name is Paul Worthy and I am a secondary school teacher in Staffordshire. I paid £216 for a pair of Oakley, more like Jokely specs 12 weeks prior to eventual delivery delayed by all the excuses under the Sun. My spec frames were so small, they would make a 10 year old look like Peter Glaze. I returned them within 24 hours. If you want a pair of specs for your cat or dog or indeed any other mammal with a smaller than human head then go for it. Otherwise, go to a competent, reputable opticians.”
“Easy to order, reassurance given by being able to upload current prescription to ensure correct lenses will be supplied. Quality of glasses good, will definitely order again from SelectSpecs especially as price so competitive.”
