“Pleased with prescription sunglasses, but very disappointed having to wait 5 weeks for delivery, and no notification about delay when ordered. Won't be using this company again. Quicker to go to high street opticians and probably little difference in cost.”
“SelectSpecs have a easy to use web interface and a wide range of specs so it was great placing an order for a couple of pairs for such a low price. Unfortunately, you get what you pay for. To begin with, almost two years since the emergence of a pandemic, no company should still be blaming it for delays. We've had months to respond accordingly. Neither should any business be promising 7-10 working days unless they can fulfil with little issue, and they certainly shouldn't be charging an extra £10 for express delivery, which is little use if your 7-10 days becomes 25 working days. My first pair took three weeks and arrived with a broken part on the frame. After reporting this, it was 5 days before I even got a response and returns number for a refund, which is pretty poor customer service in itself. My second pair arrived on 2nd July (after ordering on 30 May). They were nice, although they were a little smaller than expected - my fault - the perils of online shopping. So, in all, it was worth a shot - Selectspecs did sell me one pair of glasses and refunded my other faulty pair. However, I went to Vision Express the day after, tried on a few pairs for size and, although it cost a bit more, bought a prefect-fitting pair, which I collected four days later. As I said, you get what you pay for.”
“After numerous phone calls I am still waiting for my sunglasses to be delivered which were ordered in the middle of February. It is now nearing the beginning of May ? Select specs can only be contacted through a call centre who are unable to give you the correct advice I would definitely not use this company again”
“I bought a pair of reactor light glasses ( or so I thought), to receive “sun glasses”, when I inquired about this, they were fast to respond ( only 2 emails later), to then offer to exchange them
I thought this was good until they asked me to pay more than the original price. WHAT!!!, no I don’t think so
I will never purchase glasses from them again. I find this solution outrageous to be honest
Read reviews and follow your gut instinct, well lesson learnt I will be doing so in future”
