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Sportsshoes Reviews

2.9 Rating 105 Reviews

47 %

of reviewers recommend Sportsshoes

Company Reviews

2.9

Based on 105 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Sportsshoes Reviews

About Sportsshoes:

SportsShoes.com offer up to 75% off across a wide range of running shoes, sports clothing and football boots, with next day delivery & hassle free returns. SportsShoes.com specializes in selling top-quality brand-name sports footwear, clothing, accessories and equipment at low prices.

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Email:

customerservice@sportsshoes.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a pair of walking shoes for my wife which were returned to Sportsshoes as being faulty. I never received my refund and their customer service are rude and awkward. These are the worst company I’ve ever dealt with.”

Posted 3 years ago

“Made an order in 5th of january, one month and half to arrive to Portugal Islands plus another half month to receive a notification that I need to pay extra cause of duties. Until today don't have either the order or a refund neither a conclusive answer from the company. Tired of sendind emails and all I get is a response saying that they will come back to me with an answer by the end of the day (wich they don't). They can have good prices on sports equipments but it's not worth of all the unprofessional work they do. The best you do is get to other companies like Runnerinn, Runners, Depporvilage, BeUrbanRunning. Just avoid this company.”

Posted 3 years ago

“Most terrible service! Let's start guys. 1. Almost complete lack of customer support. Online support is almost unavailable. The phones indicated on the site are also not available, from the word AT ALL! Emails are generally answered when they want, if they want to. In dealing with clients, they try to make you look like fools. Delivery times are deliberately false. The first time I ordered sneakers from them, I waited, but did not wait. The courier simply could not find the address, which was more than correct, and sent them back. Okay, I think. Everybody has it. I tried again and the devil pulled me to do it. But this time it's even more interesting. The order was placed on December 24th and hasn't even been shipped yet. When you contact the support service, they start to feed you breakfast, but in fact they blatantly lie. In general, guys. If you want to lose a lot of energy, time, patience and nerves, then I highly recommend this site. In other cases, if you want adequate service, then I do not even advise you to look towards this store. The review was made fairly and based on facts. And so, it's time to supplement your review. On December 24, an order was made and paid in full, but so far it has not been received, almost a month has passed, and the parcel has not even left the territory of England! This company does not give a damn about you as a client, the main thing for them is to get an order and money, and then completely your problems! Customer support is just good, or rather, none! After I once again wrote an angry letter with indignation and said that they can keep the package for themselves and money too, but I will take good care of them and write everywhere about their unfair work, even in terms of legislation and with the involvement of the law, they immediately called me! You are guessing, they called me from the left number, because the numbers indicated on their website are invalid numbers in principle)) And they offered me a refund for shipping in the amount of 3.85 € as compensation))) It was just amazing and very generous from their side))) They began to tell me about coronavirus, about Brexit and how hard it is for everyone in this world now. But guys, I don't give a damn to be honest! You have a company policy, in which everything is described, and you break the law and the rules of your own company only as something that would literally deceive your customers and embezzle their money without responsibility, but this will not work! The dude who called me was from the support service, an Englishman to the root of his bones and he told me about Brexit, who could have known that it would turn out like this)) The whole world knew, but a true Englishman was at a loss and simulated a schoolboy very cool)) I told them more than once, guys, indicate on the site truthful information in connection with such problems so that there would be fewer such complaints and problems, this will be right for everyone, but again, they don't give a damn! By the way, I will note that I once ordered one product from England, but they made a mistake, but they made a 50% discount and free shipping without question, because for them every review is important and valuable for their business, that's the level! And these comrades don't give a damn about their customers again)) In short, summing up, I want to say that if you want to lose your money, time, nerves and strength, then never order anything on this site, never! For my words I answer and vouch completely, every word I say and write here is a pure truth, which I am ready to defend even legally in court! P.S. there are no questions or complaints about the customer support guys, they are ordinary employees who are not able to help you or influence anything. This is not the end, guys, I have not yet received my package, but be sure that this review is far from the last for your company and I will make every effort so that as many people as possible know about your unfair work in order to warn them.”

Posted 3 years ago

“I only wish I had read these reviews before ordering. I bought trainers (£154) as a present. Ordered them over two weeks ago after being advised that I would receive them in four days- in time for birthday. Eleven days ago they were apparently "in transit". No shoes arrived, nobody answers the phone, live chat does not work, emails receive an automated reply.... hard to know where to go. Needless to say the account was debited immediately. Like many others I am beginning to think that all is not well here. Beware.”

Posted 3 years ago

“I ordered a pair of boots. They ran out of my size so refunded me but didn't notify me. When I called them we arranged delivery of another pair of boots. This was two weeks ago. I have been trying to get in touch with Sports Shoes for 5 days now. They are not returning calls and often the phone wont even ring. I eventually got hold of a stroppy customer service agent who said a manager would call me. I am still waiting. Do not use this company unless you are prepared to be badly messed around. I am down around £60 with no boots to show for it.”

Posted 3 years ago

“I have purchased several items, and I was not given a tracking number for my order Then how do I know where my package is? please explain please”

Posted 3 years ago

“Ordered shoes, received wrong type. Sent them back so they could send me the right ones. They automatically refunded my account. When I called them, they said they don't know why they refunded my account as the notes on the account aren't clear. Advised I won't be shopping with them again in the future, poor service.”

Posted 3 years ago

“If you live in America do not buy anything from Sportsshoes until you are 100% certain that you are keeping it. If you want to return an item postage can be $30 or more, and they could care less about that. Very very poor customer service. Totally awful experience”

Posted 4 years ago

“Terrible experience. Ordered a pair of Salamon walking shoes which arrived but were not the correct size. I returned them. Despite proof that the shoes had been delivered back to their returns dept. I was given ridiculous reasons why I could not be refunded from the shoes had only been delivered to the Royal Mail depot and not themselves to contacting Hermes (???..why the f*ck should they know where my return is?? I returned it with Royal Mail!!!)...Hopeless.....use Blacks....anybody but Sportsshoes.com!!!!”

Posted 4 years ago

“I ordere a pair of shoes 8 days ago and they arrived in perfect conditions. The only thing that did not work was the tracking code. However I'm going to buy more shoes from these guys.”

Posted 4 years ago

“Spent an hour talking with expert twice and New Balance to check the shoes being advertised were right, then went to place the order that was in my basket to find it empty and my size no longer available. What of waste of my time that was. No sympathy shown when we pointed this out. Wont buy from them now, especially after reading reviews below which given my experience doesn’t surprise me.”

Posted 4 years ago

“Shoe sizing about saucony running shoes is very bad, ordered a shoes which came to big, asked for a refund of sending costs and was refused, highly not recommended, never buy anything from them”

Posted 4 years ago

“SportsShoes.com = Home of Expert Thieves! SportsShoes practice horrible and inexcusable business practices. After 24 days, SportsShoes still has not delivered my product nor have they been able to offer any tracking details on my order. I reached out to them multiple times, but the customer service agents — including Lucy and Xantha — said that I had to wait at least 3 weeks before they can even look into the issue. Their "expert advice" was to check with my neighbors to see if they may have the package! Even though they cannot even tell me if my package was ever even shipped! Their only action was to take my money and outrageous delivery fees almost 24 days ago. Instead of marketing themselves as "Home of Expert Advice," SportsShoes.com is practicing "Home of Expert Thieves!"”

Posted 4 years ago

“Awful: Mia-advertising items or dispatching correct items. Either way not what ordered. A week later they have still not approved my return/refund or issued a pre-paid return label. If they bother to respond, it’s to repeatedly ask for product information. Having supplied this numerous times they are now operating radio silence. They ignore requests for official complaints procedure. Incompetent, lazy, no idea of customer service/value. A truly horrible experience.”

Posted 4 years ago

“Beware!! On the day I made my purchase the site said it would be $1.99 for shipping for orders over $50. I didn’t notice until afterwards that they had charged me $7.98 for shipping. I emailed them to ask for the credit and ended up with a series of back and forth emails with them telling me that if there are additional items the cost would be higher. They mentioned that it is on their site but they have yet to prove that to me. What actually is on their site is that for orders up to $50 the shipping is 5.99 and for orders over $50 the cost is 3.99. My order was well over $50 and I was charged $7.98. Nowhere on their site does it mention additional charges for additional items. It is based on the value of the order not the number of items. I’m not even trying to get them to adjust it down to the 1.99 it should have been on that day. I just want them to adjust it to what their site says the cost will be! Their customer service team seems to be tone deaf! I have attached actual screen shots of their site saying shipping is $1.99 for orders over $50 on the day of my purchase, as well as the normal shipping policy of 3.99 for over $50. I have also sent these screen shots to their customer service but they refuse to honor what it says on their site! I have not received my items yet.”

Posted 4 years ago

“Bought a pair of trainers for £80 that are already falling apart after a month of light use. SportsShoes have ignored my emails and messages on Facebook for over a week now but they are busy posting marketing content. They only replied once I raised a dispute through Paypal and even then they were absolutely useless, sending the same canned responses not relevant to what I told them and they didn't make any return arrangements taking into consideration the current lockdown due to the covid-19. Absolutely useless company. Never again.”

Posted 4 years ago

“Over the years I've bought quite a few pairs of shoes and a heap of running gear from this company as they can offer great value. Very occasionally things do go wrong, but in my experience they have always rectified the problem by replacement or refund. Sometimes it can take a few weeks which can be frustrating but when asked they are quick to report on progress.”

Posted 4 years ago

“Very simple online shop, easy to browse and easy to order. It was a bit suspicious after not receiving tracking number but don't expect it if you paid for standard shipping (it is normal not to have tracking when shipping this way). I ordered sneakers at great price and waited for more then 3 weeks but I got them. All great, new shoes, correct number. I did freaked out when I saw all bad reviews but to be honest all representatives from customer service were more than polite when I called and asked why there is no tracking, why so long, etc. I am happy customer after all.”

Posted 4 years ago

“Horrible service from this company, wont give me a refund as saying they were worn , i wore them for 100 meter walk to shops and the shoes were agony and too small despite being my regular size 12, they are now arguing they will send them back to me without a refund, even if they dont fit me and perfectly fine to sell to someone else if they wish, now in the complaints process, terrible service and problems getting a refund/returning the shoes. I would never ever buy from them again.”

Posted 4 years ago

“Horrible service. They charge you, but then nothing is shipped and they keep telling that shipping company has it, although there is only electronic record that’s stuck in no actual movement. Refund also nowhere in sight. Stay away if you like to spend you money on actual items tou can use.”

Posted 4 years ago

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Sportsshoes is rated 2.9 based on 105 reviews