Sportsshoes Reviews

Name: Sportsshoes
Address: -, - -, Bradford
Rating: 2.80

2.8 Rating 111 Reviews

44 %

of reviewers recommend Sportsshoes

2.8

Based on 111 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sportsshoes:

SportsShoes.com offer up to 75% off across a wide range of running shoes, sports clothing and football boots, with next day delivery & hassle free returns. SportsShoes.com specializes in selling top-quality brand-name sports footwear, clothing, accessories and equipment at low prices.

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Email:

customerservice@sportsshoes.com

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Sportsshoes 1 star review on 27th May 2022

EmD

Sportsshoes 1 star review on 26th October 2021

B.Afkari

Sportsshoes 1 star review on 3rd September 2021

Karim Gassama

Anonymous

Anonymous // 01/01/2019

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“Terrible customer service and they refuse to refund for failed delivery until they've managed to confirmed the parcel as lost with Hermes. I ordered a pair of trainers, after they failed to be delivered after the expected 48h I contacted Sportsshoes.com. They told me it was with Hermes and they'll contact them to find out where the parcel is and I would hear back from them after 48h. I didn't hear anything. So I contact them again to be told they're still waiting to hear from Hermes and they'll be in touch when they hear back. After another few days I still haven't had any communication from Sportsshoes.com and I have to contact them again to be told that they still haven't heard from Hermes. So I try to cancel my order and get a refund but they won't do that until they've had confirmation from Hermes that the parcel has been lost. So I won't be wasting my time with this unreliable company again and would advise others to avoid them too.”

Helpful Report

Posted 3 years ago

“Ordered two pair of shoes more than a month ago; one pair of Asics and one pair of Dolomite. Knowing these companies and what they do, on receiving the items I’ve realised that I’ve got to pairs of very poor quality fake shoes.. I’ve sent it back right away and now, after 6 weeks of waiting, I still didn’t received any refund, but all my hopes are in PayPal now, coz I’m using it for all my online payments. Their excuse was that they never received mother parcel, even if I gave them the tracking number.. anyway, first and last time SportFakeShoes..”

Helpful Report

Posted 3 years ago

“Absolutely horrible experience. I ordered two jackets in January to keep me warm.. First, one packed got 'lost'. They didn't bother to tell me this until a month later. Then the jacket I had initially ordered went out of stock so they recommend a jacket that wasn't even comparable (not the same level of water resistance). I told them I didn't want it and wanted a different jacket but they kept giving me alternatives in colours I would never buy, pink, yeah pink. I am not a girly girl thanks. After doing some research I figured asking for a refund wasn't going to help me I settled for a different, lower quality jacket. Then they send it, ONLY that jacket, 2 months later. I told them I was still waiting for the other jacket and at this point was ready to cancel my order. They told me instead my address was incorrect. It just really wasn't, they had already delivered the other jacket. After another 1000 emails I did get the jacket, its great. It is also summer at this point where I live. DO NOT BUY FROM THIS COMPANY unless you love sending emails to costumer support and are happy to wait at least 4 months!”

Helpful Report

Posted 3 years ago

“My advice - keep away from that shop, not worth your time. The shop discriminate people by choosing to who send or not the goods, they hate other races, orientations and faiths so they demand scans of your ID before sending (weapons? explosives? no, just stupid shoes) !!!”

Helpful Report

Posted 3 years ago

“I bought a pair of walking shoes for my wife which were returned to Sportsshoes as being faulty. I never received my refund and their customer service are rude and awkward. These are the worst company I’ve ever dealt with.”

Helpful Report

Posted 3 years ago

“Made an order in 5th of january, one month and half to arrive to Portugal Islands plus another half month to receive a notification that I need to pay extra cause of duties. Until today don't have either the order or a refund neither a conclusive answer from the company. Tired of sendind emails and all I get is a response saying that they will come back to me with an answer by the end of the day (wich they don't). They can have good prices on sports equipments but it's not worth of all the unprofessional work they do. The best you do is get to other companies like Runnerinn, Runners, Depporvilage, BeUrbanRunning. Just avoid this company.”

Helpful Report

Posted 3 years ago

“Most terrible service! Let's start guys. 1. Almost complete lack of customer support. Online support is almost unavailable. The phones indicated on the site are also not available, from the word AT ALL! Emails are generally answered when they want, if they want to. In dealing with clients, they try to make you look like fools. Delivery times are deliberately false. The first time I ordered sneakers from them, I waited, but did not wait. The courier simply could not find the address, which was more than correct, and sent them back. Okay, I think. Everybody has it. I tried again and the devil pulled me to do it. But this time it's even more interesting. The order was placed on December 24th and hasn't even been shipped yet. When you contact the support service, they start to feed you breakfast, but in fact they blatantly lie. In general, guys. If you want to lose a lot of energy, time, patience and nerves, then I highly recommend this site. In other cases, if you want adequate service, then I do not even advise you to look towards this store. The review was made fairly and based on facts. And so, it's time to supplement your review. On December 24, an order was made and paid in full, but so far it has not been received, almost a month has passed, and the parcel has not even left the territory of England! This company does not give a damn about you as a client, the main thing for them is to get an order and money, and then completely your problems! Customer support is just good, or rather, none! After I once again wrote an angry letter with indignation and said that they can keep the package for themselves and money too, but I will take good care of them and write everywhere about their unfair work, even in terms of legislation and with the involvement of the law, they immediately called me! You are guessing, they called me from the left number, because the numbers indicated on their website are invalid numbers in principle)) And they offered me a refund for shipping in the amount of 3.85 € as compensation))) It was just amazing and very generous from their side))) They began to tell me about coronavirus, about Brexit and how hard it is for everyone in this world now. But guys, I don't give a damn to be honest! You have a company policy, in which everything is described, and you break the law and the rules of your own company only as something that would literally deceive your customers and embezzle their money without responsibility, but this will not work! The dude who called me was from the support service, an Englishman to the root of his bones and he told me about Brexit, who could have known that it would turn out like this)) The whole world knew, but a true Englishman was at a loss and simulated a schoolboy very cool)) I told them more than once, guys, indicate on the site truthful information in connection with such problems so that there would be fewer such complaints and problems, this will be right for everyone, but again, they don't give a damn! By the way, I will note that I once ordered one product from England, but they made a mistake, but they made a 50% discount and free shipping without question, because for them every review is important and valuable for their business, that's the level! And these comrades don't give a damn about their customers again)) In short, summing up, I want to say that if you want to lose your money, time, nerves and strength, then never order anything on this site, never! For my words I answer and vouch completely, every word I say and write here is a pure truth, which I am ready to defend even legally in court! P.S. there are no questions or complaints about the customer support guys, they are ordinary employees who are not able to help you or influence anything. This is not the end, guys, I have not yet received my package, but be sure that this review is far from the last for your company and I will make every effort so that as many people as possible know about your unfair work in order to warn them.”

Helpful Report

Posted 3 years ago

“I only wish I had read these reviews before ordering. I bought trainers (£154) as a present. Ordered them over two weeks ago after being advised that I would receive them in four days- in time for birthday. Eleven days ago they were apparently "in transit". No shoes arrived, nobody answers the phone, live chat does not work, emails receive an automated reply.... hard to know where to go. Needless to say the account was debited immediately. Like many others I am beginning to think that all is not well here. Beware.”

Helpful Report

Posted 4 years ago

“I ordered a pair of boots. They ran out of my size so refunded me but didn't notify me. When I called them we arranged delivery of another pair of boots. This was two weeks ago. I have been trying to get in touch with Sports Shoes for 5 days now. They are not returning calls and often the phone wont even ring. I eventually got hold of a stroppy customer service agent who said a manager would call me. I am still waiting. Do not use this company unless you are prepared to be badly messed around. I am down around £60 with no boots to show for it.”

Helpful Report

Posted 4 years ago

“I have purchased several items, and I was not given a tracking number for my order Then how do I know where my package is? please explain please”

Helpful Report

Posted 4 years ago

“Ordered shoes, received wrong type. Sent them back so they could send me the right ones. They automatically refunded my account. When I called them, they said they don't know why they refunded my account as the notes on the account aren't clear. Advised I won't be shopping with them again in the future, poor service.”

Helpful Report

Posted 4 years ago

“If you live in America do not buy anything from Sportsshoes until you are 100% certain that you are keeping it. If you want to return an item postage can be $30 or more, and they could care less about that. Very very poor customer service. Totally awful experience”

Helpful Report

Posted 4 years ago

“Terrible experience. Ordered a pair of Salamon walking shoes which arrived but were not the correct size. I returned them. Despite proof that the shoes had been delivered back to their returns dept. I was given ridiculous reasons why I could not be refunded from the shoes had only been delivered to the Royal Mail depot and not themselves to contacting Hermes (???..why the f*ck should they know where my return is?? I returned it with Royal Mail!!!)...Hopeless.....use Blacks....anybody but Sportsshoes.com!!!!”

Helpful Report

Posted 4 years ago

“I ordere a pair of shoes 8 days ago and they arrived in perfect conditions. The only thing that did not work was the tracking code. However I'm going to buy more shoes from these guys.”

Helpful Report

Posted 4 years ago

“Spent an hour talking with expert twice and New Balance to check the shoes being advertised were right, then went to place the order that was in my basket to find it empty and my size no longer available. What of waste of my time that was. No sympathy shown when we pointed this out. Wont buy from them now, especially after reading reviews below which given my experience doesn’t surprise me.”

Helpful Report

Posted 4 years ago

“Shoe sizing about saucony running shoes is very bad, ordered a shoes which came to big, asked for a refund of sending costs and was refused, highly not recommended, never buy anything from them”

Helpful Report

Posted 4 years ago

“SportsShoes.com = Home of Expert Thieves! SportsShoes practice horrible and inexcusable business practices. After 24 days, SportsShoes still has not delivered my product nor have they been able to offer any tracking details on my order. I reached out to them multiple times, but the customer service agents — including Lucy and Xantha — said that I had to wait at least 3 weeks before they can even look into the issue. Their "expert advice" was to check with my neighbors to see if they may have the package! Even though they cannot even tell me if my package was ever even shipped! Their only action was to take my money and outrageous delivery fees almost 24 days ago. Instead of marketing themselves as "Home of Expert Advice," SportsShoes.com is practicing "Home of Expert Thieves!"”

Helpful Report

Posted 4 years ago

“Awful: Mia-advertising items or dispatching correct items. Either way not what ordered. A week later they have still not approved my return/refund or issued a pre-paid return label. If they bother to respond, it’s to repeatedly ask for product information. Having supplied this numerous times they are now operating radio silence. They ignore requests for official complaints procedure. Incompetent, lazy, no idea of customer service/value. A truly horrible experience.”

Helpful Report

Posted 4 years ago

“Beware!! On the day I made my purchase the site said it would be $1.99 for shipping for orders over $50. I didn’t notice until afterwards that they had charged me $7.98 for shipping. I emailed them to ask for the credit and ended up with a series of back and forth emails with them telling me that if there are additional items the cost would be higher. They mentioned that it is on their site but they have yet to prove that to me. What actually is on their site is that for orders up to $50 the shipping is 5.99 and for orders over $50 the cost is 3.99. My order was well over $50 and I was charged $7.98. Nowhere on their site does it mention additional charges for additional items. It is based on the value of the order not the number of items. I’m not even trying to get them to adjust it down to the 1.99 it should have been on that day. I just want them to adjust it to what their site says the cost will be! Their customer service team seems to be tone deaf! I have attached actual screen shots of their site saying shipping is $1.99 for orders over $50 on the day of my purchase, as well as the normal shipping policy of 3.99 for over $50. I have also sent these screen shots to their customer service but they refuse to honor what it says on their site! I have not received my items yet.”

Helpful Report

Posted 4 years ago

“Bought a pair of trainers for £80 that are already falling apart after a month of light use. SportsShoes have ignored my emails and messages on Facebook for over a week now but they are busy posting marketing content. They only replied once I raised a dispute through Paypal and even then they were absolutely useless, sending the same canned responses not relevant to what I told them and they didn't make any return arrangements taking into consideration the current lockdown due to the covid-19. Absolutely useless company. Never again.”

Helpful Report

Posted 4 years ago

Sportsshoes is rated 2.8 based on 111 reviews