“Stubhub sucks. I purchased a ticket on 8-31 for an ELO concert. I never got my ticket and I called twice and they never refunded my money. I had the order number and they still would not refund my ticket money. I ended up having to purchase another ticket theough ticket master. I will never order from Stubhub again. They do not treat their customers good.”
“I purchased five tickets on Stubhub to a football game for me and my son's family. On game day we were up very early for a 3 hour drive to the stadium. We were denied entry at the gate as the tickets we were sold were not valid. I paid over $1,300 for the tickets. Stubhub may have their "FanProtect" guarantee (I'm still waiting, though), but that is little consolation to heartbroken fans (including a crying 6-yr old) who really wanted to attend a game. I could never have faith in any ticket purchased on Stubhub ever again. I would strongly recommend to avoid the service.”
“TREASONING (vs U. The CUSTOMERS)to do business with Stubhub( More Like bamboozle you×hub) And if you're thinking about reselling( don't bother unless you're even MORE EVIL & CONNIVING and more crooked than stubhub & don't mind loosing your Time & Money Most people are bad in math thats why they bamboozle-hub keep getting richer of hard working regular day folks with good old TIMED CLOCK PRESSURE to pump you into buying fast. I bought a ticket for 172.90 and they claimed there no fix fee which really mean whatever we feel like charging your stupid buyers the RANDOM fee= 48.00 thats more than 1/3 of the ticket price or 36% RANDOM FEE( THATS LEGAL TOO SADLY) AND if just had to SELL this tickets you would have practically sell than for 50% more or 172.90 +83.00=$ 256.00 Just to break even with 15% RESELL FEE and more than 55% or over 270.00 to profit after the 15% SELLERS FEE's So doing any business with Crooked-stubhub you're guarenteed to LOSE if after trying to make a profit or enjoy your show in peace if they didnt screw-up picking up the ticket process ."DO YOURSELF A FAVOR AVOID BUYING/ LOOSING FROM HERE EVER AGAIN."”
“It makes me sad to have to write this. I do not like to write negative reviews, but here we are. I bought 2 tickets for a concert and only received one ticket. The purpose if going to the concert was to go with a friend. I had to buy 2 more tickets last minute at the concert venue so we could sit together. I contacted Stubhub and they only refunded $76 when I paid $304. I lost $228 for nothing. There is nothing else they can do for me. I will never buy from them again and will not recommend it to anyone.”
“Buyer beware… took payment on day of order and it’s 5 months later 1 week from event and no tickets. Be clear they do not have the tickets your purchasing but are a third party! Clearly terrible business practices selling tickets they don’t have. Good luck dealing with them terrible”
“They listed my tickets and thr incorrect (waaay too low) price and then charged me almost $200 when I immediately canceled the sale. I put in one number and they defaulted to another one. Not my error. I should not be charged. Disputed and waiting for a response.”
“I'm only giving Stubhub one stair because it's not possible to give them zero stars. We purchased Aerosmith tickets, and the concert was cancelled. On August 3, I replied to their email asking for a refund and not the 120% credit they offered. The refund was supposed to be given within 10 business days. After 11 business days we had not received the refund, so I called customer service. I was told they couldn't refund the money to a credit card, and I would have to add my paypal to the stubhub account for refunding. We were never told this before! This evidently re-started the 10 business day to refund. After 10 more business days, I again called and they said they would escalate a request for payment, which I had been told before. At this point, I'm not sure we will eve receive a refund. I HIGHLY RECOMMEND NEVER USING STUBHUB!”
“Do NOT Buy tickets. Our concert was cancelled while travelling. They postponed the concert to a future date (6 months from the date we will be travelling to this concert spot). StubHub would NOT refund our ticket. They are making us resell it ourselves. We will likely never get this money back. Waste of $100!!!! Don't blow your money on Stub Hub!”
“I purchased a parking ticket suposedly at the Giant's stadium. We are not from the area. Once we printed the tickets we noticed it said Redd's Restaurant Parking Lot. The ticket was almost $100 and it is not walking distance to the stadium. FALSE ADVERTISEMENT!!!!!!!!!!!!!!!! DO NOT USE STUBHUB!!! I tried canceling the order and they said NO REFUNDS! I AM FURIOUS!!!!!!!!!!!!!!!!!!!”
“DO NOT USE THEM!
This company only protects themselves and the sellers even though their entire slogan is "with you from purchase to seat". They screw over their buyers, without fail. They are literally stealing money from their buyers. How this company is allowed to exist in the US is beyond me. They need to be shut down and prosecuted for false advertising and false business practices.”
“Same as everyone else. Bought tickets for Aerosmith and it was cancelled. I was told I would receive a full refund on August 3, 2024. It's September 5, and I still have not received my refund. There's no one to speak to other than the poor people that answer the phone. Keep getting the run around. They even tried to tell me they gave me the money at one point, which they did not. They told me to check with my bank because the issue was on their end, it was not. Do not use them!”
“I bought 2 tickets for the Pink Tacoma concert. The tickets were suppose to be sent by the seller the day of the concert. When I didn’t receive the tickets I called customer service and they had me choose a different seller. They gave me replacement tickets because the seller wouldn’t release my tickets that I had paid for. The replacement tickets still were not showing up because the seller wouldn’t release them either and I am sitting outside the concert waiting for them. I had traveled 8 hours to see Pink. I called them and asked them to refund my money because I just bought tickets at the box office of the Tacoma Dome. They said they would and then all of a sudden the seller sent the tickets 5 minutes before the concert was to start. They said there was nothing they could do. What made it worse was that the stubhub worker told me that it was all my fault. So I was stuck with 4 tickets because they wanted to jerk me around until the concert started.”
“I highly recommend NO ONE to use Stubhub! They are pure crooks and thieves! I bought tickets for Aerosmith Toronto and the event was cancelled. I requested a cash credit/refund. It’s been a month since I was told I’d get my money and I’ve gotten nothing but excuses and runarounds. I was promised my refund weeks ago and I am not getting any answers or seeing my money. I advise everyone to avoid using Stubhub and stick to Ticketmaster. Much safer and more honest”
“Ordered my tickets for a football game back In July and the game was in September. The day of the even came and i never received my tickets. I had multiple phone calls with Stubhub and was reassured I would have my tickets before my event started. And I was basically told to wait an hour before the event and they would send me a link to get new ones… the seller never processed my tickets.. and they just said I had to wait. Needless to say I will NEVER use Stubhub again as SeatGeek is better and way more trustworthy..”
