“Everything was terrible. When I arrived at the ballpark with my son and presented our tickets I was told that the tickets I purchased on StubHub were fraudulent and I couldn’t buy new tickets because the game was sold out. When I contacted StubHub they wanted to know what gate number I went in, the exact time, and even the bar code of the fraudulent ticket they sold me. Which wasn’t on the ticket anymore because it just said past event, but I didn’t know when I went in the game that I needed to keep track of all of this. They say they guarantee their tickets, but they haven’t given me a refund and say they’re “ investigating” I’ll never use StubHub again and I’ll tell as many people as I can not to also. I also paid almost $40 for parking passes from them and tried to tell them that because I didn’t see the game I should be refunded the money for that and was denied that. StubHub has awful customer service.”
“Who ever help
me in the customer service messeges! saved my night, my tickets were not downloading 10 min prior to the game. and she was able to make it work and send them via pdf to my email! great great customer service”
“First time using StubHub. The website was really easy to use. And the prices were quite reasonable. Maybe it’s required by law, but I loved that the displayed prices were all-inclusive of fees and markups.”
“My original tickets I purchased did not come through. Throughout the entire drama, StubHub was on it, communicated effectively with me and the original seller. The original tickets did not come through, so StubHub honored my purchase by substituting upgraded tickets which I greatly appreciated. We had a fantastic time. Thank you StubHub for your due diligence.”
“By far the worst experience dealing with stub hub. Sold tickets on stub hub and there policy is 5-8 Business and still haven’t received my funds for the tickets I sold and this is the 11th day.. customer service has no answers but just telling me to wait.. no explanation on why my funds haven’t been received.”
“Complete scam. The seller scammed me and didn't provide a ticket. Stubhub did not provide me a new ticket since it is way too expensive since the event is much sooner now. I ended up spending 200$ more which stubhub should be paying for instead.”
