“Never. Ever. Using. Stub. Again. Worst customer service. You would think it's straight forward as a ticket seller but I received less than I listed the tickets for and was told if i didn't fulfill the tickets I would be responsible for 100% of the cost. It was a NIGHTMARE trying to explain this to customer service. Website clearly tells you if you list tickets at $200 you get $180 if tickets are sold, I got 160. How is it possible that I got shorted $20. Unbelievable & extremely frustrating. It's also a nightmare being a buyer too. BEWARE, READ THE REVIEWS.”
“They claimed they purchased tickets from Ticketmaster. They said they couldn’t get my purchased tickets to concert and could give me other seats maybe..? It was a scam company. They say now they will refund.
I called my credit card B of A.
Never again will I use Stubhub. Scam company.”
“I was delighted to find out that the fraudulent ticket sold to me through Stubhub could not be compensated because I waited ONE WHOLE WEEK before calling about it. It is always heartening to know that sellers of fraudulent tickets can always find a friend in StubHub.”
“Lied about my Hamilton Hershey Theater seats. Seats were guaranteed to be in “this location,” the first six rows of orchestra left were highlighted. When I received the tickets, a week before the show, they were the second to last row of the orchestra section, Row 29, and the furthest left by the outside wall. The tickets were $259.00 each with handling fees added in. Total ticket price was over $300.00. Show was amazingly but I’ll stick to SeatGeek which shows you the exact seats you are purchasing.”
“Very poor customer service focused on denying refunds rather than understanding. I bought a parking tickets for a united center bulls game, the tickets never came with a QR code and I was not able to use them, and had to buy a new one on site. When I contacted customer service for a refund they were helpless”
“Everytime I tried to download the tickets I received the message "tickets declined"
Stubhub blamed this on PayPal, the bank, anybody but themselves. There never were any tickets. I was robbed.”
“The tickets were way overpriced…. I checked out the tickets at the venue where the concert was held and they were half the price and much easier to get!!!”
“ELO cancelled last minute in Phoenix due to a band member being sick.
We could not get a refund for the tickets as we had a trip planned for the new date. Because the tickets were bought by someone on Ticketmaster they could have got the $800 refund. We could not!!
Stub Hub is a scam!”
“Absolutely terrible customer service and PREDATORY fees! I sold tickets for $1556 (4 of them) and only received $942. THATS 40% !!!!!! Very deceptive which is why Canada has banned that practice and they have been sued. Not only that, they posted my tickets twice and sold them to two different people. How is that even possible? They were VERY specific tickets however it’s almost like they don’t want you fulfill orders so they get to charge you additional. I wonder if their CEO is Bernie Madoff!
Avoid at all costs!!! Ticketmaster isn’t great however they are only 10-15%!! Never again”
“They cancelled the concert and rescheduled it for a week before Christmas!! The tickets were super expensive and I’m pregnant and can’t travel because I’ll be too big! They refuse to give me a refund. I will never buy from this company again, that’s for sure.”
“They had a duplicate $90+ dollar parking ticket that I did NOT ORDER on my order with a separate order number. Three hours, emails, and calls and still not resolved. Customers should not be treated like I was today.”
“Tried to sell tickets on StubHub made four different phone calls. Talk to four different people got four different answers end up getting charged for my tickets. They sold my tickets to two different people. I delivered my tickets to the first person. Sorry I ran out of tickets 😂 Didn’t know they were going to sell it twice. Not my fault. Now they want to charge me for the full price of the tickets plus $100 absolutely ridiculous. StubHub is not the way to go. It’s a rip off. This is the second time I’ve had trouble with it. I am done with them.”
“Stub Hub does not stand by their guarantee!!! I literally went through hell with them with tickets I purchased for a show and NEVER RECEIVED!! I called EVERY DAY, got a different person who said "Oh yes, we've escalated your order and will call you back tommorow"..Which they NEVER ONCE CALLED BACK!!! When the day of the show came and I still did not have the tickets, I was in tears because others depended on me. All they said was "Well all that's left now is lawn seats". I was livid. AND..Not only did I have to pay the $1,000 for the original tickets, they went ahead and charged me for the lawn seats ($600) as well without my permission!!
They are the worst. Once you purchase through them, GOOD LUCK!!! My experience was a nightmare!!”
“Never again. The only reason a company like this can exist is trust. They burned that and after traveling to the event we still didn't have tix, no one to call and we ended up spending $200 .pre at the event to get real paper tix. No refund they could care less. Do it at your own risk and remember you are helping to fund their lavish lifestyle while they can even bother to provide a real human for customer service when problems with tix transfers happen.”
“The most frustrating customer service I have ever experienced. I purchased tickets through stubhub that somehow ended up being invalid. I made several attempts to contact them from the venue, but was repeatedly told there was nothing they could do. After missing the event, I contacted them about a refund. After jumping through every hoop they requested, I was given the runaround. I was told it was under investigation, and would be 7-10 days. I was told that again 10 days later. Then, unsurprisingly, told that yet again 10 days later. It has become clear that they have no intention to correct this situation, so I will have to accept the loss on this one or make this a legal matter. Either way, I have lost all faith in this company. If you plan to purchase through this company, please understand that once they have your money, your experience is no longer a priority for them, and they will do nothing to rectify mistakes on their end. Good luck.”
“I purchased 2 Football tickets for Hard Rock Field and 1 parking pass - I noticed after that I was also charged for 2 parking passes (their error glitch in system/ would not refund me my $117 - customer service was soooorude was calling me names etc - stay away from Stubhub - try seat geek Mych better customer service”
“I recently had a very disappointing experience with StubHub. I ordered tickets for a show, only for it to be canceled. To my surprise, StubHub falsely advertised that the show was postponed, contradicting the venue’s website, which clearly stated it was canceled. I had to jump through hoops, providing multiple forms of verification about the cancellation as if I were an employee of the company. After providing a link and a picture, I was told to wait to be contacted. It has now been over 10 days, and I’m still waiting for a refund for this canceled concert. This experience has been frustrating, and I expected better customer service from StubHub.”
