“StubHub never confirmed the seller had the tickets and I had to call them the day of the event. They ended up connecting me to the seller via WhatsApp. The seller had lied and he didn’t have any tickets he purchased them there outside the event from another individual. Tickets were in a different section and one seat was separate and not with the rest of the group. Customer service refused to fix anything. Do not go through StubHub!”
“First, stub hub promoted a concert that was never even happening. I purchased tickets for said concert, after visiting the performers actual website, we learned they weren't performing in our state that night but another state across the US. Stubhub told me anyone can sell tickets on their website and create a listing, so basically saying someone scammed me. Was able to receive a credit back for those. 2 weeks later, someone hacked my account and used that credit to purchase baseball tickets. Stubhub has zero security. If anyone can sell tickets for any thing they create, i suggest double checking other ticket sites first. Will never use stubhub again.”
“By far the worst customer service experience I ever had. In one purchase I spent >$20k on 50 tickets for clients. Received 40 of the 50 tickets. Called approximately 15 times over 3 days with ZERO resolution. Did NOT receive 1 return phone call despite being told my situation was being “escalated”. This was beyond unpleasant. My only solice would be if this review could deter 1 person from using this awful service.”
“I purchased tickets through StubHub for a game, and while they allowed entry, they turned out to be illegitimate. One of the seats was already occupied by a season ticket holder, and the section number on the tickets was incorrect. The stadium stewards quickly realized the issue and escorted us out, explaining that they do not allow tickets to be resold via StubHub—something I wish I had known before buying!
When I reached out to StubHub, they demanded proof that is nearly impossible to provide—like a video or a picture of the occupied seat or a written statement from the stewards. How exactly am I supposed to get this proof while being escorted out? I even provided evidence from the official stadium website showing the tickets were fake, yet StubHub still refused to help.
This experience was beyond frustrating, and getting zero support from StubHub. Their "FanProtect Guarantee" is a complete joke. Avoid StubHub at all costs unless you want to risk being scammed!”
