“Shocking delivery service from Hermes. Thorntons need to look at investing in a new delivery service and how can Thorntons not have a direct number to Hermes, I just don’t believe it. I won’t be ordering from Thorntons again.”
“Delivery arrived completely melted. Customer services replied promptly and politely, sending out a replacement with a different courier, which arrived 2 days later. Good service. Shame about the wasted chocolate in the first order.”
“I bought a box of thornton continental chocs for my husband and he bought me tje same. We were very impressed and the chocolate variety was excellent both our favourite individual choc was the lemon moosse. Was not dissapointed thank you”
“I bought the continental dark chocolate box. They have changed the flavours in the fillings this year, and there doesn't seem to be any variety any more. The dark chocolate seemed to be more bitter than before I did not enjoy them as much and won't bother buying them again”
“I normally would give a #5 star but today I was an unhappy customer. I often shop at Thornton’s in Bensonville. Today I was treated with rudeness. Elizabeth was behind the register and she should not be working with the general public. If I were her manager I would let her go. Customers should always be treated nicely and employees should be polite. She was very rude to me and only made me upset. All because I could not hear her. Because I didn’t run fast enough when she called me. I have bad hearing and she should have been more polite. I found her to be very insulting.”
“ordered a range of boxed Christmas chocolates from Thorntons on 15th December with the assurance of maximum 5 day delivery. They were to be delivered to a relative for distribution before Christmas. I was told by my relative that the chocolates had not been delivered on the 29th of December, so I called them. They knew immediately when I gave the order number that the large parcel had been "lost". Of course I asked them to put the money back into my account and was told after being on hold for 6 minutes that this would take a few work days to achieve. I wonder if I hadn't called them would they have repaid the money. Doubt it. Beware”
“I recently ordered a surprise gift box for a lady where I was working as her live-in carer. A special Birthday 90! It arrived on time, the day I departed in fact, she was delighted with the chocolates.”
“I ordered from Thorntons recently some personalised chocolate gifts items arrived very quickly and in perfect condition the recipient was very happy with what they got so I am very happy.
Thank you Thorntons”
“Thorntons Chocolates are my favourite online chocolate sellers. In fact after many years of wonderful service I have stopped going elsewhere. Thorntons has everything. From the amazing range of delicious homemade chocs at bargain prices....to attentive, responsive and enthusiastic customer service, and very prompt and reliable delivery service, Thornton's has been a delight to do business with for over 20 years. I also like the idea that they have been going for more than 100 years and they themselves are chocolate enthusiasts pushing the boundaries of quality and our taste buds every year with exciting new ranges and the old favourites to brighten up the gloomiest day and add a sparkle to every season of our lives. Keep up the good work Thorntons...another very satisfied customer!”
“Products make great gifts. I was disappointed with the delivery as it was just chucked on my front doorstep, but I think that's an issue with a delivery company not Thorntons. If you love chocolate or know someone that does, Thorntons are usually your go to!”
“The website was very easy to use. The offers of 3 for 2 in many products was excellant and the speed of dispatch and excellant packaging made shopping with them enjoyable.”
