Tkmaxx Reviews

Name: Tkmaxx
Rating: 3.05

3.1 Rating 234 Reviews

51 %

of reviewers recommend Tkmaxx

Company Reviews

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Metrics

3.1

Based on 234 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Suzy

FionaM

Tkmaxx 1 star review on 25th September 2021

Laura Nagit

Tkmaxx 1 star review on 6th September 2021

Ria

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Women was very rude at the till. I said hello she just completely ignored me. I heard the same thing happen to the person behind me aswell. No customer service there.”

Helpful Report

Posted 7 years ago

“bought David Burke kitchen Pots and pans in copper finishing. after few washing the Copper coating peeled off. its a cheap plastic like coating and not copper. the pots were not cheap. the tk maxx dont take no resposibility as no receipt ! you think you are getting genuine items but they are bad product. i am very disappointed”

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Posted 7 years ago

“Good quality.. lots of choice... always new stock.. great value for money.”

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Posted 7 years ago

“Friendly and profesional customer service”

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Posted 7 years ago

“Bought shoes from them 3 weeks ago, after 2 uses the shoes was torn on one side!! After an effort going back to the Epsom store they didnt make any effort to find the purchase on their system, instead the young manager asked me to go home and bring bank statement to show purchase!! So I left the shoes with her and told her to keep it as a proof of bad service. I worked for Debenhams when I was at Uni.. they offered great customer service and accepted to refund faulty (or bad quality) items straight away with minimum hassle to the customer. i will never buy from again”

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Posted 7 years ago

“Always find interesting and unusual gifts at tkmax”

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Posted 7 years ago

“Hot sales”

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Posted 7 years ago

“Very good helpful staff.Value for your money on clothing also exceptional household items at reduced prices.”

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Posted 7 years ago

“Low price & fast delivery.”

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Posted 7 years ago

“Efficient n reliable customer service”

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Posted 7 years ago

“Really happy with shop, delivery and returns. And you cannot beat the prices.”

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Posted 7 years ago

“I purchased a bedsheet which was faulty, made a complaint to their customer services only to be told they will not take responsibility or compensate me for any damage. The sheet dye bled through my mattress protector and damaged my mattress. Furthermore, following a light wash, the sheet turned from dark grey to light olive. It was clearly defective product and a disappointment that TKMaxx fail to address the complaint satisfactorily.”

Helpful Report

Posted 7 years ago

“Worst online shopping service - Avoid! When you buy online, tkmaxx can change your order, a few days after the confirmation email, by cancelling items and at the same time they won't let you change the order anymore. Support service is not helpful at all. I bought a pair of tables and they cancelled one of them 2 days later. I called support to cancel the other one, as I wanted the pair, and they told me they would cancel the delivery and refund me the next day. They didn't cancel the delivery, instead delivered the table to a random neighbour, and they haven't refunded me yet, claiming that now I have to get the table from my neighbour and return it back to tkmaxx for them to do the refund. After calling and calling again and talking to a few "senior managers", I asked them to commit to a day and a time slot for collection, they said they would send me an email with the details. Haven't heard back since.”

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Posted 7 years ago

“Thank you to the friendly lady when i called TKMaxx UK customer services today! Great service perfect thankyou”

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Posted 11 years ago

“Love TKMaxx , its all about customer service ;)”

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Posted 11 years ago

Tkmaxx is rated 3.1 based on 234 reviews