Tkmaxx Reviews

Name: Tkmaxx
Rating: 3.05

3.1 Rating 234 Reviews

51 %

of reviewers recommend Tkmaxx

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Metrics

3.1

Based on 234 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Suzy

FionaM

Tkmaxx 1 star review on 25th September 2021

Laura Nagit

Tkmaxx 1 star review on 6th September 2021

Ria

Anonymous

Anonymous // 01/01/2019

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“Fix your website having problems for a week now trying to place an order, and saying error with the card Sam card that is registered with my account on the site and been using for years. Apparently I’m not the only one shut it down and fix it. Awful”

Helpful Report

Posted 3 years ago

“Discusting customer service !!! Items arrived broken. Response from CS taking weeks to reply! No apology. No CS. Then they expected me to post it back when I paid for delivery and will only refund on return even though I have sent photos!”

Helpful Report

Posted 3 years ago

“It never works!!! Web is always having work done and best buys are always out of stock or sold out!!! Take listing off when sold out how hard is that”

Helpful Report

Posted 3 years ago

“Basingstoke - TKMaxx I have been a regular customer for awhile, buying their clothing, items and many other things. However today (12/08/2021) I have never felt so uncomfortable and yet so badly treated by staffing. First a lady who worked in the changing rooms who I would like to name but have respect, for saw me and assumed that I wasn’t going to buy the shoes. I would like to try shoes on before buying as I do not see any problem in that. Then she stood at the end of shoe areas and stared at me while trying the shoes on. Grabbed both pair of shoes to see if I can get an input from my friend. She then kept looking at me and following me with a horrible stare. Went upstairs to the home section to do a bit more of shopping, had seen a young staff guy coming and down looked at me suspiciously and said something in his ear piece. At reaching to the tills I felt all eyes on me as I was buying the shoes. I would just like to say, everyone who works in retail understands how hard it can be. However do not look at someone and judge by their appearance or the length of time I spend in store and assume they’re not going to pay. It’s rude and not right. Please be mindful of how the staffing in the shop can treat people. It’s not acceptable and it’s disgusting how I was treated. I felt I had to rush out of the store. The length of time I spend in the store deciding on the shoes or what to get is no one business apart from mine. The looks are unacceptable and not appropriate. I have not once ever thought of writing a comment. However I am a lady with a morals and respect, I do not steal nor do I ever think about stealing. I have worked in retail before and I understand how it can get, but not once not once would I automatically assume someone is stealing for wanting to look around and try shoes on. I am so disappointed and never felt so uncomfortable. Please fix this, I can grantee I am not the only one who has felt like this. Never again.”

Helpful Report

Posted 3 years ago

“The manager in Greenford Tk maxx is a thief. I went to return a dress I had bought 2 days ago as I couldn’t try it due to covid restrictions. The dress was too big. When they scanned it they said that the dress had not been paid for and had another bar code! I asked to see the cctv as they said that the dress was put in the bag after scanning the original barcode by mistake - they didn’t want to show me the cctv - the manager was abusive and aggressive - then they said they saw that I had bought 29 items and they put 30 in the bag!!!! An absolute lie!!! I counted the items I bought they were 29!!! The manager sent another worker to tell me that they were keeping the dress and I would not get a refund!!!! She didn’t want to face me- THIEVES- AVOID - I asked to see the security manager and he didn’t come. I Complained to customer services and no call yet with any resolution”

Helpful Report

Posted 3 years ago

“Abusive store staff aggressively mis-sold a product to my elderly mother, charged her delivery fee despite tracking showing it had never been delivered, put this on an e-gift card despite her not wanting this and became overtly threatening and defensive when asked for details of where to make a complaint. The online failures and frequent unfair trading practices associated with this, as well as shocking customer service, are becoming notorious on Trust Pilot and have actually stopped me from shopping there - just not worth the insults and complete, total inconvenience and loss of money.”

Helpful Report

Posted 3 years ago

“Click and collect items are late. Emailed customer service and no response. They even charge for Click and Collect but break the promised delivery times on their web site. Avoid online shopping with them... systems not as good as other retailers Sorry there was no option to give it no stars!!!”

Helpful Report

Posted 3 years ago

“Tk Max is not prepared to sell on line. I was charged twice, requested refund which was promissed within 3 days. Its been 15 days and nothing. Called again and now i have to send a copy of my bank statement to prove I was charged twice. Never again”

Helpful Report

Posted 3 years ago

“I would like to thank the manager at tk maxx Kirkcaldy Scotland and his staff for being so helpful , and delivering my 2 pieces of furniture I bought today, the manager delivered it out the kindness of his heart and I really appreciated his help... I certainly would recommend Kirkcaldy tk maxx ....”

Helpful Report

Posted 3 years ago

“I did not receive my order. I have now contacted you guys twice via email, no reply, would someone like to get back to me? Order Num: 23267260”

Helpful Report

Posted 3 years ago

“Tkmaxx online shopping is an absolute ripoff!! I ordered some items a couple of weeks ago and 2 of the items sent to me was completely wrong! not even close to what I ordered! I tried to email them and there was no response, I called the costumer service number and it says we’re currently closed!!! And you know what is the funniest part? I have to pay for posting the wrong items back! Shame on you tkmaxx!”

Helpful Report

Posted 3 years ago

“The worst service I’ve had ! Was waiting for order over 3 weeks and still didn’t get it. Received message that the order was canceled and I have to pay for this cancellation! They never respond to my emails and messages during this 3 weeks!!! Avoid and save your money!”

Helpful Report

Posted 3 years ago

“Bought expensive pen on sale and parcels not arrived. Claimed its been lost???”

Helpful Report

Posted 3 years ago

“Bought a beautiful small Matt and door stopper in store ,their just gorgeous quality as always ,I feel they are the best for making your home special!!🌷”

Helpful Report

Posted 3 years ago

“Ordered a belt online for click and collect at my local store, we then got put in tier 4. Got a message the day after from TK Maxx to say my order would be delivered instead. Very impressed with how TK Maxx responded”

Helpful Report

Posted 3 years ago

“Hi went shopping in the Hartlepool store and a lady called Marie served me , I had some bother getting a price for a pair of jeans, but she was so polite, helpful and very cheerful it was a pleasure to be served by her thank you MARIE”

Helpful Report

Posted 3 years ago

“Hi just wanted to thank one of your employee's from your Drogheda store in Co.Louth who served me the other day I think his name was Sean he made my shopping experience in your store very enjoyable he was very friendly and helpful would love if you could let him know as he is doing a super job during these very difficult and strange times of covid. Well done Sean keep up the great work and hope you have a super Xmas and new year 🤩👍”

Helpful Report

Posted 3 years ago

“Never order anything from them online, come to think of it a lot of the stuff there is poor quality too. An error on their website meant a package was sent to the wrong address and they just wasted my time and didn't do anything about it. Plus they take over a week to deliver.”

Helpful Report

Posted 3 years ago

“I love the idea and the search for great products in TKMaxx but some of theur stuff is very very poor quality and sometimes you don't see that until you try it on. We have bought a lot of great stuff there but recently we bought something that turned out to be so badly made that it would not go around a baby's arms, legs or nappy. We hadn't kept the receipt but all the tags were still on showing price and everything. TKMaxx have refused to even give a credit note. They simply don't care. I cannot even donate this to charity it is that bad. I am shocked that even as a loyal customer who has done ALL her family's shopping there, they are happy to trick me out of money for dodgy stuff. Won't be going there again.”

Helpful Report

Posted 4 years ago

“5 star customer service received by Staff in Tkmaxx Morfa Swansea. Very helpful and friendly. On return home after shopping in store realising one of my parcels had been left behind i spoke to staff on duty who kindly took the time to locate and keep it safe until i was able to collect it. Can't thank you all enough. Will definitely continue to visit this place. Excellent shop with fabulous staff.”

Helpful Report

Posted 4 years ago

Tkmaxx is rated 3.1 based on 234 reviews