Tkmaxx Reviews

Name: Tkmaxx
Rating: 3.05

3.1 Rating 234 Reviews

51 %

of reviewers recommend Tkmaxx

Company Reviews

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Metrics

3.1

Based on 234 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Suzy

FionaM

Tkmaxx 1 star review on 25th September 2021

Laura Nagit

Tkmaxx 1 star review on 6th September 2021

Ria

Anonymous

Anonymous // 01/01/2019

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“I have just visited ur Cardiff culver house store and was served by Haydn. I couldn’t find a thermos flask. I am disabled and he took time t listen and found the item. Polite and friendly young man. Well done and I will be back”

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Posted 5 years ago

“Have been TKMAXX customer for 11 years. Very happy about items & customer support. Never had problems with click & collect service, however, time to time have problems with sending the wrong sizes. Of course, anyone can make a mistake, but not 5 times a month. I can’t understand how it’s possible to send the item M instead of XXS, as also, 18 years outfit instead of 18 months. Though, customer service was very polite, helpful and it’s not their fault, but they don’t take mistakes on an account and still receive the wrong items or badly damaged. After all I always ordered a few items of the same size - just in case. All items that I bought (Gucci, Burberry, Prada etc.) are authentic and cheaper, however, you have to keep in mind that they are outlet items and not the current season. I don’t care whether or not it’s a few years ago model... dress is a dress, Prada bag is Prada bag. So, very happy!”

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Posted 5 years ago

“Very good staff . Great bargains . Lots to choose from .”

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Posted 5 years ago

“Went to Telford tkmaxx today the lady who served me was so rude and didn't like that I used my siblings discount . Her till number was 4 and her oper was 1292 wont be going again .”

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Posted 5 years ago

“Absolutely disgusting behaviour from managers in the Tkmaxx store in middlebrook! Overheard them all talking about their employees in a very negative way when they was all running round working really hard whilst they stood there in a corner for approx 30 minutes watching them. Disgusting behaviour and will prevent me from ever shopping there again as I don’t want to be involved in any employee negligence.”

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Posted 5 years ago

“Yesterday Eli at chichester stores was so helpful and patient. She was friendlyoung and has excellent diplomacy and social skills. Thank you Eli”

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Posted 5 years ago

“Soot damage from TKMAXX candle. The candle we bought from TKMaxx has resulted in our walls and ceiling being damaged by soot. Only reaction: forwarded us to the company who even with all the evidence there (made loads of pictures) denying reliability. So if you want to re-paint your living room new, then I would definitely buy from TKMAXX.”

Helpful Report

Posted 5 years ago

“Keep away from these shops......they are now riddled with posh sounding but ultimately fake brands that turn out to be TK Maxx sub-brands cheaply made in China and sold as premium clothes. The company are simply misleading its customer deliberately. This is not a sustainable strategy and will end in tears!”

Helpful Report

Posted 5 years ago

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Posted 5 years ago

“Love this shop! Always find something you'll love at a price worth telling about”

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Posted 5 years ago

“Their is a securityguard Sam who works in the romford branch she is polite and helful. I recently lost my bank card and she went to great lengths to check the cctv and re-trace my steps and found it on the shop floor all within 10 mins. Fast and efficient with great customer service. I cannot praise her enough. Now I do not need to cancel my card.”

Helpful Report

Posted 5 years ago

“Ordered some trainers for my husband. They came quickly, good customer service and well packaged to avoid damage. Overall a good experience, would recommend buying online as well as in store. Thanks”

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Posted 5 years ago

“Brilliant designer label always shop on line fab prices no problems if for any reason need to return,I always return to my nearest To max store.”

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Posted 5 years ago

“I can say only few words. It's never enough!! I love Tkmaxx, I always find everything I need for me, for my home. Clothes, make up, home stuff for great prices ❤️”

Helpful Report

Posted 5 years ago

“Outrageous delivery package was left in front of door The delivery girl from hermes left my 335£ package in front of the door. I was lucky I caught her at the time and asked her why did she left my package infront of my door! she answered, oh but that is a safe spot, leaving a pricy package in front of my door on open just 2 meters from the pavement its a safe spot for those silly people and i never instructed them to put it at a safe spot. Since they have this kind of delivery I will never risk to shop again from tkmaxx online and I'm so mad i will not shop from tkmaxx shops as well. I will be returning the order as well. If they want my money they have to learn how to handle customers properly.”

Helpful Report

Posted 5 years ago

“I ordered a side table on line to match one I had bought in store ,when it arrived it was completely the wrong table even though the paper work said they delivered the right one ,after ringing up and speaking to a very charming girl who said someone would email me in 48 hrs ,no email arrived 4 days later rang up again ,this time told I had to wait in all day (no time given ) to pick up the table I had then wait till they have notified the office ,then they return money 3-5 days ,th en order new one ,all this because someone made a mistake in warehouse .i have given 1 star as the people on the phone at e very pleasant and it's not their fault the company aren't prepared to put them selves out when they have made a mistake . As a company on line I would not use you again and recommend anyone to be wary ,if the delivery right then ok but if they make a mistake it's the customer who picks up the pieces”

Helpful Report

Posted 6 years ago

“bought a pair of slippers amongst other things at Ringwood road Bournemouth store, decided then to buy same for a friend. Called them up a.m. to check if they had stock. They searched for me as I had seen 1 slipper size 7 same previous day. Unfortunately they were unable to find the other one but Lieve even checked the other stores for me and called me back when she had done so. Cant ask for better service than that. Well done”

Helpful Report

Posted 6 years ago

“For the Second Time I have had cause to complain to Customer Services. The first time (2015) I was treated with respect and in fact they were what I would consider to be more than fair with the way in which they managed the problem. however, I cannot say the same about this problem. I order two items for my Grandsons birthday four days before going on holiday. I spoke to Customer Services as I had not had confirmation that it had arrived in store the day before leaving for India. I was assured by customer services not to worry as the "return date" to warehouse would in fact be only one day prior to my return from holidays, but to be on the safe side once I'd received the email to say it had been delivered to store I should ring them again and they would contact the store and ask that the items are held for a further five days (making 15th November) so that I had time to go and collect. I telephone the store on 12th to say I'd be collecting that day but was advised that the order was not there - long story short the items had been placed on the shelves because apparently the manager had received an email to say I had been given a refund as I'd changed my mind!!! I asked for a copy of this email during my second conversation with the manager as Customer Services assured me they had sent no such email. I was told by the Manager due to Data Protection she could not send me a copy of the email but maybe Customer Services could - they deny having sent an email and have said that although the are sorry about the situation there is nothing they can do - I do not believe for one minute that there was any such email - maybe somebody liked the items I had ordered and decided to keep them for themselves? I had to ask where my refund was then and received an email to say it could take 10 days!!! What a nerve - no appropriate apology I just think they are so "big" now they don't care - no more shopping on line at TKMaxx for me - maybe not more TKMaxx shopping for me at all from now on.”

Helpful Report

Posted 6 years ago

“Ordered an item online which was damaged. Rather than insisting on sending me a returns envelope, I agreed to return it to a store, saving them postage cost. In the store they only reimbursed for the cost of the item rather than including their postage cost telling me that I would have to contact their online team for the postage! So my help gets rewarded with having to do more admin. Of course I could have insisted, well within my rights, that they should pay for my return postage of the faulty product, and then claim all costs back in one process, but of course I did not know they would take advantage of customers kindness in this way. The online team won't respond to my emails regarding the refund. The additional postage refund of TKmaxx sending me the item, is only a fraction of the purchase price, but as they have forced me to spend this much time on it, the case has become about principles. The case has been unresolved and emails unanswered in 3 months now. What a complete waste of time. I think this is extremely unprofessional, wasting my time for a few pounds regarding postal charges, which should have been refunded in store. I have been a satisfied store customer for many years, but your online support is beyond terrible.”

Helpful Report

Posted 6 years ago

“Over the years of being a loyal customer I have come to the conclusion BEWARE OF THIS RETAILER, DO NOT BUY FROM THEM OR IF YOU DO IT IS AT YOUR RISK! (1) They fail to comply with the Sale of Goods Act. They have no interest in honouring product guarantees and will call you a lair and infer you have damaged the product to bring it back. You will like myself need to involve Trading Standards in any product dispute over returning goods within 12 months even with proof of purchase. (2) Most of their goods are SECONDS and they do not declare this to the customer on the ticket or a point of sale. Countless times I have come home to try on clothes to find them dirty, poor stitching, ripped, broken, missing buttons, incorrect sizing labels, material flaws. THEY ARE MISLEADING THEIR CUSTOMERS. (3) They PRICE INFLATE all their goods. If you see something you like, GOOGLE it first. Chances are you will find it at the same price or even cheaper than TKMaxx and from a more reputable retailer who will honour product guarantees. I have been monitoring their pricing policy for a couple of years now. They misuse the RRP price on their price tags to lure and fool the customer. (4) I have broad shoulders but this company operate with the RUDEST STAFF I have ever encountered at any high street retailer. I guess I wouldn't expect anything less from this shambolic run company.”

Helpful Report

Posted 6 years ago

Tkmaxx is rated 3.1 based on 234 reviews