Tkmaxx Reviews

Name: Tkmaxx
Rating: 3.01

3.0 Rating 238 Reviews

50 %

of reviewers recommend Tkmaxx

Company Reviews

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Metrics

3.0

Based on 238 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A shopping experience like no other!”

Helpful Report

Posted 5 years ago

“Bought double quilt cover set opened up to make the bed and no buttons or eyelets in bottom to close it i didn't think TKMAXX sold seconds and this is the second bedding problem I've had the first problem was the bottom of the quilt was completely unfinished won't shop here again,so much for top names (these two products are definitely shoddy seconds”

Helpful Report

Posted 5 years ago

“Amazing service from Tracy at the jewellery counter In TKmax hedge end !! I was completely blown away by her outstanding customer service . She went above and beyond to help me with a bag and hat as I am going to a concert and really needed help . Tracy adviced me not to take a back pac but to take a long strapped small bag so no one can pinch anything , and then I asked her , Tracy be honest which hat suits me best . She made sure to tell me which did suit me and gave honest opinions , without Tracy I would have looked like a cow girl from Texas . Thank you so much Tracy for your customer service it was a breath of fresh air . You gave me good ideas and in the end I spent over an hour in the shop and spent £156.40 pence . I think you are an asset to the company . Kind regards Sam xx”

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Posted 5 years ago

“I have just visited ur Cardiff culver house store and was served by Haydn. I couldn’t find a thermos flask. I am disabled and he took time t listen and found the item. Polite and friendly young man. Well done and I will be back”

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Posted 5 years ago

“Have been TKMAXX customer for 11 years. Very happy about items & customer support. Never had problems with click & collect service, however, time to time have problems with sending the wrong sizes. Of course, anyone can make a mistake, but not 5 times a month. I can’t understand how it’s possible to send the item M instead of XXS, as also, 18 years outfit instead of 18 months. Though, customer service was very polite, helpful and it’s not their fault, but they don’t take mistakes on an account and still receive the wrong items or badly damaged. After all I always ordered a few items of the same size - just in case. All items that I bought (Gucci, Burberry, Prada etc.) are authentic and cheaper, however, you have to keep in mind that they are outlet items and not the current season. I don’t care whether or not it’s a few years ago model... dress is a dress, Prada bag is Prada bag. So, very happy!”

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Posted 5 years ago

“Very good staff . Great bargains . Lots to choose from .”

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Posted 5 years ago

“Went to Telford tkmaxx today the lady who served me was so rude and didn't like that I used my siblings discount . Her till number was 4 and her oper was 1292 wont be going again .”

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Posted 5 years ago

“Absolutely disgusting behaviour from managers in the Tkmaxx store in middlebrook! Overheard them all talking about their employees in a very negative way when they was all running round working really hard whilst they stood there in a corner for approx 30 minutes watching them. Disgusting behaviour and will prevent me from ever shopping there again as I don’t want to be involved in any employee negligence.”

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Posted 6 years ago

“Yesterday Eli at chichester stores was so helpful and patient. She was friendlyoung and has excellent diplomacy and social skills. Thank you Eli”

Helpful Report

Posted 6 years ago

“Soot damage from TKMAXX candle. The candle we bought from TKMaxx has resulted in our walls and ceiling being damaged by soot. Only reaction: forwarded us to the company who even with all the evidence there (made loads of pictures) denying reliability. So if you want to re-paint your living room new, then I would definitely buy from TKMAXX.”

Helpful Report

Posted 6 years ago

“Keep away from these shops......they are now riddled with posh sounding but ultimately fake brands that turn out to be TK Maxx sub-brands cheaply made in China and sold as premium clothes. The company are simply misleading its customer deliberately. This is not a sustainable strategy and will end in tears!”

Helpful Report

Posted 6 years ago

Helpful Report

Posted 6 years ago

“Love this shop! Always find something you'll love at a price worth telling about”

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Posted 6 years ago

“Their is a securityguard Sam who works in the romford branch she is polite and helful. I recently lost my bank card and she went to great lengths to check the cctv and re-trace my steps and found it on the shop floor all within 10 mins. Fast and efficient with great customer service. I cannot praise her enough. Now I do not need to cancel my card.”

Helpful Report

Posted 6 years ago

“Ordered some trainers for my husband. They came quickly, good customer service and well packaged to avoid damage. Overall a good experience, would recommend buying online as well as in store. Thanks”

Helpful Report

Posted 6 years ago

“Brilliant designer label always shop on line fab prices no problems if for any reason need to return,I always return to my nearest To max store.”

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Posted 6 years ago

“I can say only few words. It's never enough!! I love Tkmaxx, I always find everything I need for me, for my home. Clothes, make up, home stuff for great prices ❤️”

Helpful Report

Posted 6 years ago

“Outrageous delivery package was left in front of door The delivery girl from hermes left my 335£ package in front of the door. I was lucky I caught her at the time and asked her why did she left my package infront of my door! she answered, oh but that is a safe spot, leaving a pricy package in front of my door on open just 2 meters from the pavement its a safe spot for those silly people and i never instructed them to put it at a safe spot. Since they have this kind of delivery I will never risk to shop again from tkmaxx online and I'm so mad i will not shop from tkmaxx shops as well. I will be returning the order as well. If they want my money they have to learn how to handle customers properly.”

Helpful Report

Posted 6 years ago

“I ordered a side table on line to match one I had bought in store ,when it arrived it was completely the wrong table even though the paper work said they delivered the right one ,after ringing up and speaking to a very charming girl who said someone would email me in 48 hrs ,no email arrived 4 days later rang up again ,this time told I had to wait in all day (no time given ) to pick up the table I had then wait till they have notified the office ,then they return money 3-5 days ,th en order new one ,all this because someone made a mistake in warehouse .i have given 1 star as the people on the phone at e very pleasant and it's not their fault the company aren't prepared to put them selves out when they have made a mistake . As a company on line I would not use you again and recommend anyone to be wary ,if the delivery right then ok but if they make a mistake it's the customer who picks up the pieces”

Helpful Report

Posted 6 years ago

“bought a pair of slippers amongst other things at Ringwood road Bournemouth store, decided then to buy same for a friend. Called them up a.m. to check if they had stock. They searched for me as I had seen 1 slipper size 7 same previous day. Unfortunately they were unable to find the other one but Lieve even checked the other stores for me and called me back when she had done so. Cant ask for better service than that. Well done”

Helpful Report

Posted 6 years ago

Tkmaxx is rated 3.0 based on 238 reviews