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Don’t trust the price they will give, they will find anything to lower the value. My phone had honestly fair wear and tear but they said it was average to poor knocking £150 off the total offered. When I refused the offer they wanted over £10 to return the phone to me. The customer service is poor and slow, the excuses are poor and ride.
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- Anonymous
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Offered £295 for an iPhone 13
It's been in a case all its life with a screen cover it's better looked after than the kids!
After their inspection they offered me wait for it £80! Eighty whole pounds!
After I declined the offer they added a whole £5 to sweeten the pot and bring me back around .
Now it gets interesting
They will send it back but you need to pay for it.
£12.00 or £14.85
The £12 option covers you for £150 so you need to take the £14.85 option for £750 insurance cover.
But they collect via DPD you pay for a courier and they use Royal Mail .
They them tell you 3-5 delivery back
The postage is in their favour!
They keep the difference.
The customer Service rep was really awful and it was a throughly unpleasant experience dealing with them awful company beware just sell them private cash in hand right away!
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- Dan
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If there was an option to put 0 stars I would.
I wish I read the reviews before I put my phone forward. I sent an IPhone 14 Pro Max with an offer of £600. The return ‘expert’ opinion was £210! The phone had one small hair line scratch on the screen and said it was chipped. They now want me to pay £10.75 to return my phone back. Don’t know what postal service they use, but that’s absolutely outrageous!
AVOID LIKE THE PLAGUE!
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- Anonymous
