“Extremely poor service. Sent the wrong item twice, had to chase repeatedly for a return then had to chase repeatedly for a refund which they said they had paid when they hadn't. Took up loads of my time. Really regretted using them.”
“Ordered monobloc basin tap at very competitive price. Short delay in supply due to Covid/pre Xmas sales, but Customer Service provided full information. Recommended.”
“I'm not sure how much Sanctuary can do about this but the delivery driver just dumped the massive pallet with the shower enclosure and tray in front on my garage even though my daughter asked him to bring it down the path. This was apparently too much of a hardship to drive his van to the garden gate (25m away) and wheel the pallet down to the front door. Pretty poor service after waiting approximately 2 weeks for a delivery date.”
“Good products, well priced. Delivered as instructed and well packaged as they were fragile (bathroom ceramics) and good communication with staff. Would recommend.”
“Great range of products at competitive prices, with great customer service. There was an issue with one of the items I ordered (item sent by manufacturer was incorrect), which was resolved quickly.”
“Excellent service and really helpful. I had to phone for help with an order and the man dealing with it was so helpful and knowledgeable about the products it put my mind at rest. The product is great.”
“We ordered a carronite bath, Santuary were the only people who we could find who had it in stock. It arrived in good time and has already been used lots. Great customer service and a lovely bath!”
“Really impressed by the quality of your goods, as was our plumber, who remarked on craftsmanship and durability of toilet parts. Speedy delivery and when we didn’t need one of the parts we had ordered (a ceramic pipe), we were able to return it and get a refund very straightforwardly - thank you for an excellent service!”
“I phoned company and told them which shower suround I wanted and gave measurements of my shower tray that was only a year old therefore I wanted to utilise it to save money. I asked if it would fit the gentleman took a few minutes and came back to me and said it would fit but with very little tolerance. It fitted perfectly and the bathroom fitter who fitted it said it was very high quality and the best he'd fitted and was going to recommend this company to future customers. If you're wondering why I needed a knew shower surround on a 1 year old tray it's because the 1 year old shower surround fell apart. You get what you pay for.”
