“Ordered through decent company who sent via this shambles, Given delivery date of tue 7th as the latest day for delivery I decided to track , then it became interesting as apparently they had tried to deliver twice before due to my work someone is always in 24/7 so this is not possible. interestingly on the tracking it states card left and the second time card left email sent!! No cards were left and no mail sent and I checked every folder inc junk. I mailed them twice at customer services ( haha) and the local depot , no replies eventually I got a number and a nice fellow promised me delivery today, oh dear still at depot!!! Contacted the company and was informed by them that the firm is rubbish and they would chase up, still waiting as the firm are having little joy. I Will now cancel order and never order again while they continue to use this company . avoid using if you want to stay in business”
“Whorst delivery company i ever had. So many bad reviews... waited 2 days for delivery and nothing. Tried to call them and they still keep saying same thing.. it will be delivered today. ..calling now suppliers to asko for a refund...”
“Ordered an item on Tuesday dispatched on Wednesday on a three day delivery via XDP Express. Tracked item Wed night, on Thursday morning given a delivery slot item arrived bang in the middle of time slot. This heavy item travelled from the Midlands to Glasgow well done XDP Express.”
“Carded 3 times despite being asked to leave parcels in front garden. I didn't actually receive any of the cards that the tracking said I'd received. Almost impossible to get through to anyone and when you do they are less than helpful. Finally delivered on the fourth day( I'm guessing by someone who could actually be bothered to turn up to my address). Just like a lot of others, I'd rather give them zero stars.”
“I can't believe that this company is still running. Tracking showed that they had left two cards,they hadn't.
Impossible to get hold of them by phone or e mail.
I have asked the seller to refund me.Will never buy anything from a seller who uses this firm.”
“I would not give even ONE star on review, but you can't post unless.
WARNING.... if ordering anything online, check that the supplier does NOT use XPD.
Tracking my large expensive item, tracking page says DELIVERED!! No way, nor to neighbours.
The "company" has a premium rate phone no. The minute you get through, the phone is slammed down ( so you pay for the call ), no email.
Have contacted Argos who I ordered from, they in turn are contacting the manufacturer who uses this " service", and I am requesting a refund. Never, ever had such an experience, and having read dozens of similar reviews all over the internet, beg to ask how they are still in business. !!! Just beware, please.......”
“Happy !!!! You cant be serious.
A wèek gone by and the delivery of Friday 29/04/16 has yet to materialise.
A week of waiting in all day.
Latest was yesterday, promised it would be with me today. Today called "driver not answering call, will ring you back". That was @1452... i called them at 1630, 1640, 1650 and no answer.
Suppliers and transport company blame each other.
This will no go further...
One very angry and vengeful customer”
“If there was ever a perfect example of a thieving company then this is it!
I kid you not, these guys employ a dodgy company called No.1 Corporation (UK) Ltd A.K.A NC Couriers which is nothing but a thieving Ghanaian man named Stephen Appiah and based in Basildon. See link to their companies house data below.
https://beta.companieshouse.gov.uk/company/08474145
I know this cos as a Courier Company we were contacted to work for XDP on multi-drop contracts.
Folks reading this please note, this XDP and NC Couriers don't pay their drivers at all hence they have the highest turnover and the most number of unhappy drivers working for them. DO NOT......DO NOT EVER..... Never use this company or NC Couriers cos they will disappoint you for sure. Jeeezz.... word's cannot express my feelings. At this moment i know 3 other drivers suing this company to court for non payments.”
“BUNCH of complete amateurs Rob from the Ormskirk office ( claims to be a director) Joke is a VERY rude ignorant unprofessional individual , He could not run an ice cream cart ! DONT NOT USE THESE. Goods delivered all damaged, 2 days late.
SHOULD BE PUT OUT OF BUISNESS.”
“This is an awful company, please refrain using them. Delivery was scheduled on Friday between 10:30 and 13:30. I took the day off to wait for them. Driver called me around 11 to tell me he is on his way. Nothing happened until 15:30 when the online tracking went on to "Carded". Driver did not ring the bell, no calls, nothing. I called their Scotland number which gave me London depot number (it was a mobile). No matter how many times I called, THEY DO NOT PICK UP. After having seen the "Carded" status, I went furious. Called Scotland, the guy on the phone was chewing a gum and telling me that they have taken a photo of the door as an evidence that they came, of course I have never seen this alleged photo. And the same guy was so rude to reply me that I have to take another day off to wait for them. Just explained them that this is a wasted day off for me (hence the pay I lost for nothing) but they don't care. They never showed up on Friday and are so shameless that they lie to me that they came and nobody answered the door. Please do not use this company for your future efforts. This is by far the worst delivery experience I had.”
“Awful beyond belief. Clearly they employ illiterates, for having first tried to deliver an item belonging to someone else to me, my item was eventually delivered by some random person that these jokers had delivered my item to.”
“Had exactly the same experience as all the others who have posted poor reviews. Still awaiting goods which should have been here 2 weeks ago. Waited in last 2 days after absolute promise of delivery during the 3 hour time slot. Unbelievably dreadful & incompetent. Use at your peril.”
“received a text saying they would deliver between 9.07 and 12.07. I waited eight hours no delivery. I took morning of work and lost half a days pay waiting for delivery in the afternoon. They give you a telephone number that no one answers and do not even have the decency to notify customers they will not be delivering their goods. COMPANIES SHOULD NOT BE USING THIS DREADFUL COMPANY AS THEY WILL LOOSE CUSTOMERS. I will not buy from any company that uses this terrible courier. WILL THEY REIMBURSE MY LOST PAY, OF COURSE NOT, SO COMPANIES PLEASE DO NOT USE THIS FIRM THEY ARE A SHOWER OF ..... BE AWARE VERY AWARE OF THIS COMPANY THEY ARE TAKING MONEY UNDER FALSE PRETENSES.”
“Received a text saying item would be delivered between 1:54 and 4:54, waited in the whole 3 hours, but didnt arrive at all. Total waste of time. Dont use them.”
“I found XDP amazing. Great communication and when I got the delivery date and time and couldn't be at home, i contacted Dave at XDP who changed my delivery time straight away and replyed to my email instantly and politely. My delivery turned upon on time and I can honestly say i didn't have any problems with XDP. I would definitely use them again and would not hesitate to recommend them to anyone. My experience with XDP has been a positive one”
“Turned up an hour after the 3 hour time slot given, then the guy was going to leave without even knocking on the door! I answer for him to ask if anyone was going to help him carry the two boxes our bedstead came in for him to then leave my fiancée to carry them on his own and drive off!!!! Absolutely APALLING! Would write an email of complaint to them but I can't even get on their website...”
