“If there was ever a perfect example of a thieving company then this is it!
I kid you not, these guys employ a dodgy company called No.1 Corporation (UK) Ltd A.K.A NC Couriers which is nothing but a thieving Ghanaian man named Stephen Appiah and based in Basildon. See link to their companies house data below.
https://beta.companieshouse.gov.uk/company/08474145
I know this cos as a Courier Company we were contacted to work for XDP on multi-drop contracts.
Folks reading this please note, this XDP and NC Couriers don't pay their drivers at all hence they have the highest turnover and the most number of unhappy drivers working for them. DO NOT......DO NOT EVER..... Never use this company or NC Couriers cos they will disappoint you for sure. Jeeezz.... word's cannot express my feelings. At this moment i know 3 other drivers suing this company to court for non payments.”
“BUNCH of complete amateurs Rob from the Ormskirk office ( claims to be a director) Joke is a VERY rude ignorant unprofessional individual , He could not run an ice cream cart ! DONT NOT USE THESE. Goods delivered all damaged, 2 days late.
SHOULD BE PUT OUT OF BUISNESS.”
“This is an awful company, please refrain using them. Delivery was scheduled on Friday between 10:30 and 13:30. I took the day off to wait for them. Driver called me around 11 to tell me he is on his way. Nothing happened until 15:30 when the online tracking went on to "Carded". Driver did not ring the bell, no calls, nothing. I called their Scotland number which gave me London depot number (it was a mobile). No matter how many times I called, THEY DO NOT PICK UP. After having seen the "Carded" status, I went furious. Called Scotland, the guy on the phone was chewing a gum and telling me that they have taken a photo of the door as an evidence that they came, of course I have never seen this alleged photo. And the same guy was so rude to reply me that I have to take another day off to wait for them. Just explained them that this is a wasted day off for me (hence the pay I lost for nothing) but they don't care. They never showed up on Friday and are so shameless that they lie to me that they came and nobody answered the door. Please do not use this company for your future efforts. This is by far the worst delivery experience I had.”
“Awful beyond belief. Clearly they employ illiterates, for having first tried to deliver an item belonging to someone else to me, my item was eventually delivered by some random person that these jokers had delivered my item to.”
“Had exactly the same experience as all the others who have posted poor reviews. Still awaiting goods which should have been here 2 weeks ago. Waited in last 2 days after absolute promise of delivery during the 3 hour time slot. Unbelievably dreadful & incompetent. Use at your peril.”
“received a text saying they would deliver between 9.07 and 12.07. I waited eight hours no delivery. I took morning of work and lost half a days pay waiting for delivery in the afternoon. They give you a telephone number that no one answers and do not even have the decency to notify customers they will not be delivering their goods. COMPANIES SHOULD NOT BE USING THIS DREADFUL COMPANY AS THEY WILL LOOSE CUSTOMERS. I will not buy from any company that uses this terrible courier. WILL THEY REIMBURSE MY LOST PAY, OF COURSE NOT, SO COMPANIES PLEASE DO NOT USE THIS FIRM THEY ARE A SHOWER OF ..... BE AWARE VERY AWARE OF THIS COMPANY THEY ARE TAKING MONEY UNDER FALSE PRETENSES.”
“Received a text saying item would be delivered between 1:54 and 4:54, waited in the whole 3 hours, but didnt arrive at all. Total waste of time. Dont use them.”
“I found XDP amazing. Great communication and when I got the delivery date and time and couldn't be at home, i contacted Dave at XDP who changed my delivery time straight away and replyed to my email instantly and politely. My delivery turned upon on time and I can honestly say i didn't have any problems with XDP. I would definitely use them again and would not hesitate to recommend them to anyone. My experience with XDP has been a positive one”
“HORIBLE COMPANY. Well after reading all the bad reviews and being very nervous about my bed coming i was right it did not arrive i called them twice for them to say the driver is not answering his phone and all she could say was emm emm emm very unprofessional so im left with no bed no idea when it will be here and if it does get here what state it will be in wish the bed comapny had not choosen this company as iv been trying to get this bed from friday so disappointed”
“Jokers! Got a text to say it was being delivered today, I phoned them explaining I wasn't going to be in. The man was rude, had a tv blasting in the background, cut me off mid sentence by asking for my postcode, told me.. Yea they'll deliver it tomorrow... got home from work.. and they had delivered it to a complete random house on my street! I wouldn't even give it 1* to be honest.”
“On five separate days I have been given a 3 hour slot for the collection of a sofa I want to return. Each day the courier has failed to arrive at all and I have had no reply to emails or phone calls. The phone number is now 'not recognised' and their website is continually 'down'. The company from where I bought the sofa will not refund my money until the sofa has been returned and they don't seem to be able to contact XDP either. WHAT is going on?”
“AVOID LIKE THE PLAGUE!!!!!!!!!!!!!!!!!!!!
WORSE THAN 'VERY POOR' paid for a service of next day got the relevant (late) text messages and checked tracking info online - both stated delivery between 4pm and 7pm 8th march - and guess what... IM STILL WAITING (at 9.30pm) all offices are closed, their voicemail boxes are full (guessing with lots of unhappy customers), website is unavailable! so i have wasted a whole day and arranged for someone to drop off and collect my daughter from school and yet it was all a waste of time!! i am soo pee'd off to say the least - so reading through all these reviews (and from other sites) im assuming i wont be receiving my deliveries anytime soon -- so much for you 'NEXT DAY SERVICE'”
“Do not use, I have waited in for a delivery with a time slot of 11.37AM - 2.37PM, I emailed XDP at 3.00PM to say I was still waiting for the delivery a 3 hour window is plenty, I checked the tracking site and "CHECK ADDRESS" showed up then followed shortly after with Parcel at DEPOT???? I have sent 2 emails and NO REPLY as to what is going on. NOT HAPPY. I HAVE WASTED A DAY”
“After reading lots of the reviews I was getting very worried that my item of furniture wouldn't turn up ,but the courier sent a text message at about 10 o'clock in the morning saying it would be delivered that day between 11-25 to 2 -25 was getting slightly worried when it got to 2 -15 and thought the same was going to happen to me as lots of others and it not turn up but was pleasantly surprised when it arrived dead on the dot at 2-25 by a very pleasant young man ,after all the bad reviews I thought it only fair to give credit where it's due .thank you XDPEXPRESS”
“The most distressing and upsetting experience I have had.
Firstly I rang depot to reschedule the delivery date from 28th Jan, as invited by their text as I was at work that day. I was told that the driver would be notified and my parcel would be delivered the next day, Next day, no text, so I called to inquire. I was told the parcel was out for delivery and would be delivered within a given 3 hour time slot. I waited in all day, no parcel. I called later to be told the driver would be contacted, Nothing, I called the next day, Nothing, I e-mailed, no reply. The next day I received an e-mail with a copy of a signed POD and basically stated that was that!!
I called the depot to find out what was going on and every day for over a week, I was fobbed off with feeble excuses
Over a week later the driver appears and It transpired that he didn't receive a message not to deliver and had just gone ahead and left the valuable rug I had ordered, outside a block of flats in the street ( A completely different address) and had not obtained a signature at all!!
Two weeks later there is still no sign of the rug. Whoever took it in has not had the decency to pass it onto me or to contact XPD, who have left cards, to have the delivery recovered.
This company have been negligent and I feel some what dishonest in their conduct. I am disgusted with them and I hasten to add, the person who has kept the rug knowing that it doesn't belong to them.
I have been offered a refund by the shopping site whoare not to blame but this really doesn't make up for the distress and upset this has caused, I am utterly disappointed with the whole situation and feel completely let down by the whole thing.”
“According to the tracking details my delivery should have arrived AM on the 21st January. I waited in all day and it did not arrive. Phoned customer Service 9 times and left messages which were not returned. Emailed the depot 3 times no reply. I am completely in the dark and very stressed. Terrible company.”
