“I agree totally with everything relating to appalling service from XPD.
My delivery was due on 11th March between 7.48pm and 9.48pm. I waited until 10.15pm and no one arrived.
Today 12th March I have tried to contact them without success. I have been in all day and have now received an email telling me they have attempted to deliver my item today.
This is completely untrue as a door entry system has to be used and noone has called me.
I have battled with their very unfriendly system and have rebooked it for Monday 15th March. I have no idea what time it will be.
I will never knowingly use this Company again.”
“Bought a laptop from Aldi. Was supposed to be delivered in 3-5 days. 2 weeks after that, it still hasn't been delivered by XDP. They had it shown to be delivered 5th. They didn't. Changed to 9th. They didn't. Gave up and cancelled the things and waiting for money back from Aldi - who are every bit as bad. They never bothered to get onto XDP, who therefore dawdled when supposed to be delivering. I'll check who is supposed to be the courier when ever I buy anything on net again. If XDP, I'll go elsewhere. Another thing about XDP You can't contact them. They change 7p a minute and don't seem to answer when you're hanging on the line”
“Was waiting for a sports equipment delivery from Germany, received an email and a text from xdp informing me about the reception of the parcel on their end and a tracking number. Was very happy as I have been waiting for this order for over a month and understandably due to Covid19 and Brexit delays were to be expected especially on international service. Was meant to receive the parcel on 09.03.21 between 6:30-9:30. I made sure everyone at home knew about the delivery so it wouldn't be missed. Unfortunately, there was no delivery. Instead the following day I received a message on the tracking application informing me that my parcel has been successfully delivered at 7:06 as scheduled the day before with my apparent signature on it which was basically my first name in capital letters. I am a grown-up man and use my surname to sign for anything, not a first name written in capitals. I would really like to get an explanation of what has happened. I have checked with neighbors and none of them could tell me that they have received the parcel for me. I have emailed the company with all the details of the apparent delivery as when calling was left waiting for good 25 minutes with no answer. I would have never used the service of this company after reading some horrible reviews on here unfortunately the company that I bought equipment from is based in Germany. I will be contacting them too to inform them about the situation. This is simply unacceptable and from what I can see I am not the only person losing money on receiving completely unprofessional service from XDP. Peter”
“If I could give 0 I would
Scheduled delivery 8.3.21 no delivery arrived 9.3.21 delivery estimate between 12.43-2-43pm waited in no delivery phonecall at 2.30 from driver my delivery isn’t in his van is in another apparently. 10.03.21 item carded at 13.13pm for 9.3.21 even though I was at home? Another notification another carded item for 10.17am 10.3.21 even though again I was home and no knock no nothing? Have tried emailing, calling & “live chat” all of which have been unanswered... absolutely ridiculous”
“ONLY 1 STAR BECAUSE I CANT DO A REVIEW OTHERWISE. Appalling service. Was due my parcel a (£300 wardrobe) on an overnight delivery a week ago. I was given a scheduled delivery time yesterday, it never arrived. I even rang to make sure it was arriving and was told they were just running late. It didn't arrive anyway, and It was noted as 'carded' meaning attempted delivery. Lies. I waited in all day and no attempt was made. Then today scheduled delivery time has been and gone, and STILL no delivery. I'm still waiting for this to be resolved.
Do not use this cowboy company!”
“Poor customer service, contacted company on six occasions via email not one reply. Live chat would be good if you could actually speak to an advisor!”
“First time I’ve ordered anything online from Aldi and the last! Very poor tracking information from this delivery company and very very slow been waiting over a week for my laptop now. Sorry Aldi but this company has cost you my future custom!”
“Terrible delivery company. Twice now they have not delivered items and been dishonest. Given a time of 8:00pm to 10:00pm delivery. Very obvious from tracking the delivery driver had far too many deliveries left to make this slot. With no surprise a grainy out of focus photo is taken and posted by driver saying undelivered. Now the item is being returned to sender and they have cancelled order. Not to be trusted as all these other reviews further demonstrate.”
“Really bad courier company!! Driver could not locate my address and did not bother to contact me (an issue that I’ve never had before) .
Another driver was assigned for the following day, I provided fool proof directions and descriptions of location. He had trouble communicating due to very very limited English, so again could not locate my building even after being on the phone with him and directing him!!!
Won’t be ordering from a company that uses XDP again.”
“Been waiting for a delivery for 3days, tracking on the web site is useless, been on live chat waiting for a response now for 3 hours all it says is “we are experiencing high volume of request” if you call them 7p per minute, I will never buy anything from a company that say the use XDP express delivery.”
“Paid for next day delivery, the parcel was received yesterday, 24/02/21, at the delivery depot in Sutton Coldfield which is 20 minutes away from me, was meant to have been delivered yesterday. Took more than 24 hours for them to come, when the driver came, he went to the wrong address, refused to bring it to the front door, then drove off without even leaving my packages. I had to physically drive around trying to find him. The tracking app is useless, doesn't give you any details, live chat doesn't exist even though it gives you the option and the number costs 7p per minute, but you're on hold for ages. ABSOLUTE F****NG JOKE !!!!!!!! It's only 1* because you can't give none. Fuming with this waste of a company.”
“They signed for my sideboard saying it had been delivered and it hadn’t. Because it’s in their form as signed for I can’t get a refund! Totally useless trying to phone them. Drivers are robbing g***S as far as I’m concerned. Should be done for fraud and theft.”
“My expensive new marquee was left dumped in the road, 100ft from our house. Turned out to be damaged and took 6 weeks for the same driver to collect. He was rude, aggressive, swore lots in front of my young children and refused to give any paperwork. I sent photos of our CCTV on what happened and the company basically ignored our compliant of the abuse experienced. AVOID THIS COMPANY!!”
“All the other reviews are true this is simply the most unreliable and untrustworthy lying courier company i have ever had the displeasure of being on the receiving end of their so called ha ha delivery service.”
“ZERO STARS - I HATE LIERS
To echo absolutely everything else said, this company holds no care or consideration and makes it impossible to speak to them, we had a 2 hour time slot for a birthday present, of course they didn’t turn up and the app didn’t update to show delivery failure that day or the next until we attempted to make contact, then of course an email appeared as soon as we tried to make contact stating we missed the delivery and we’d have to pay for a reattempt!
XDP lied they said we weren’t in and delivery was attempted, below is a text from their own app, look at the time of apparent attempt and the time it was back at delivery depot. (See below)
XDP can’t answer calls (at 7p a minute) re organise your delivery (at £50) or reply to emails as they are so busy with their teleportation device that allows them to attempt delivery, forge a sign card for items hundreds of miles and then be back at the depot 2 minutes later!!!!
I’d echo the gentlemen who said as soon as you see a supplier use this courier company cancel your order or demand an alternative courier,
They lie, they charge you to make contact and redeliver - maybe the regulator needs to get involved.
19/02/2021
09:41:46
Item #1
AT DELIVERY DEPOT
Your item is at our Delivery Depot.
19/02/2021
09:34:36
Item #1
CARDED
Carded
19/02/2021
09:34:36
Item #1
CARDED MESSAGE SENT
Carded email notification sent to (name I’ve blanked)
18/02/2021
13:06:34
Item #1
DELIVERY SCHEDULED
Your item should”
“Totally useless service. They couldn't run a bath never mind a parcel delivery service. They lost my package or so they say it wasn't exactly a small item either. It was a threadmill Not exactly something you could misplace.”
“You know what, a lot of people put bad reviews and I was worried. The track and trace was working and I was getting scared the same would happen to me. My package came on time, yes it was a open back lorry and the box was a little wet as it was raining but that’s also my fault for not helping and getting excited. The bloke was lovely, there was no issues I can think of either. This was a bed delivered and I thank the driver for being lovely.”
“Useless couriers. Took over a month to get car part delivered. Long story but after writing numerous e mails and threatening legal action they sent a young lady on the worst day of the year, blizzards, snow drifts. She had to walk up our ice covered track..and said that the previous 6 attempted deliveries had not happened due to poor access. ( er no snow then) Poor lass.
XDP are a joke .don't use.”
