“Shocking experience, state they delivered and did not. Can't contact via app says my log in not validated. Customer service - won't help people trying to track parcel, so no idea what they do. I would have never have ordered my goods if I knew they were the carriers. Do they actually learn from their chronic reviews??”
“Booked collection 5 times and I had to travel 100 miles just to be present when they come and collect the furniture and all 5 times I was let down...Why why why are you calling yourselves a delivery company??? Don't bother anymore, close the company and let other people do your job because you are not capable of doing it yourself”
“ordered item collected from supplier and given delivery
slot in 31st december did not arrive.
Since then have had many promised deliveries but still no goods
I am now giving up and cancelling order as my patience
I am sorry to say has finaly run out.The date today is Jan 9th.
Disgusted Stan”
“Ordered parcel, was given a delivery slot which was completely missed. Can’t get in touch with them as they use a PREMIUM RATE number in 2022? Couldn’t even add delivery instructions using their app.
Any seller who uses XDP should be avoided: if this”
“Been waiting 8 weeks for my £900 item. Was due on the 17th Nov.No way of contacting xdp. Live chat. No response. Email No response. Phone they only talk to the seller. They attempted a late delivery on week 5. And emailed me while I was plastering a house to tell me they were outside. Should have phoned. Haven't updated my reprinted home address label since 16th Dec. 7th Dec I asked for a refund. While on the review pages for the past 2 months. I've also noticed half the reviews about xdp or also fake.”
“Worse courier service I’ve had the misfortune to be a victim of, they sent me two different delivery dates & times, both times they never turned up, no explanation no email no apology two days lost off work waiting for these imbeciles!!!! And they have the bare faced cheek to call themselves & I quote SUPER SMART SERVICE, REALLY is this a joke ? They should be called NO SERVICE, because that is exactly what you get ! these courier companies need to take a leaf out of dpd’s book, without doubt the best courier company in the market, they give you a slot, & always deliver on time & on the date given, UNLIKE these idiots, their website & app is as useless as the company!!!!!!”
“Shocking to be completely honest. Paid over £200 for the item I was waiting for, I downloaded the app and as I paid for express delivery I was expecting for my parcel to come quickly as I paid more. However I was wrong and for the last 5 days now potentially more there is no further information about when it will come or where it is.”
“Waited in Christmas Eve day all day, didn’t turn up, waiting in on 29th and 30th as needed signing for and didn’t turn up and today the tracking says it’s back at the depot! Absolutely disgusting”
“waited in for 3 days, took photo of outside but no knock on door and I was in at all times, absolutely shocking, now no item for xmas, i will never order from anywhere that uses this company, i also had an eta for delivery at 2.30 am😡😡 rubbish, do not use”
“My order was due yesterday and the driver never knocked or left a note so now im stuck on Christmas eve waiting for a delivery and on hold for nearly 45 mins trying to get threw. Guttered isnt the word.”
“After a bit of a false start with a no show, I spoke to a lovely person who rearranged the delivery to fit in with me. The delivery men were great too”
“AWFUL AWFUL AWFUL
bought a bed from happy beds due to be delivered 20th-22nd dec ready for family staying at xmas. On 16th in the evening while out shopping and with no notification at all I get a call to say the driver is outside waiting to deliver my item. I rush back to get this as dont want to wait for a re-delivery only to find he only had part of the bed and has no idea where the 2nd part of my order is. His response "well it could still be sitting in the depot". I sign to say only 1 part recieved and the next day the tracking shows that both items have been delivered when they havnt. I contact happy beds who tell me it was re-scanned at the depot on 17th and will be with me on the 20th - well today is the 20th and again no notification and no idea if or when the rest of my bed will arrive or if this sham of a company have lost it - so waiting to hear back from happy beds to see if they can track it. If not here by 22nd I then have no choice but to cancel my family coming for christmas and thats my holidays are ruined
my advice read the other feedback before using and the AVOID LIKE THE PLAGUE - nothing but a cowboy outfit that should be shut down!!! Their phone line is also just a money making scam as is a premium number that puts you on hold for ages without answering so quickly gave up on that! Thanks for ruining my christmas XDP!!”
“XPD are an absolute Joke, worst courier out there! Failed deliveries, turned up yesterday with one of two parcels in consignment, good job I caught the driver as he was leaving someone else's parcel as my second! Promised other one would be here today, its not! Impossible to contact them and their app is useless!”
