“XDP driver delivered a bed bought new on eBay and left it with a ‘neighbour’ in the wrong street! Their communication and efforts to resolve this were pathetic and resulted in me going to the address to get a phone number from the occupant to try to resolve the issue myself. The suppliers eventually sent one of their own drivers to collect and deliver, so xdp didn’t even take responsibility and see the problem through. Awful service.”
“Absolute joke of a service ... you think all is good - email and sms giving time slot and then they try and deliver 4 hours after it. Customer service is a joke - gave instructions to leave in a safe place and again failed to deliver or leave in a safe place and again 4 hrs late !! Now waiting for a 3rd attempt and have no faith they will arrive at all
UPDATE ... got email as I was sat at home that they had tried to deliver - absolute LIARS !! Still no parcel”
“Dreadful service. No sign of delivery. Tried to e-mail, use online chat, waited 1 hour 45 minutes on the phone and still didn't get to speak to anyone. Cost 44p a minute as an 0844 number.
Avoid at all costs.”
“1st time over 2 hours late. No one contacted me to redeliver. Had to wait in queue when I got to nbr 1 got cut off. Finally was told they would deliver between 1.45 and 3.45 but delivered at 5.30 and left it outside in the rain so really not impressed with your service”
“The worst courier service ever.
This company do not answer the phone number provided, the live chat is also useless as they claim to call you back and never do. The local depot will not reply to emails and the head office is also a joke. I received an email telling me that I had a parcel due so I arranged for someone to be in. This never turned up and no explanation to why was offered. Since then I have only received emails to tell me when the courier has tried to redeliver not to let me know of a pending delivery so I can make arrangements. I returned home today to find that the courier had broken into my rear garden and dumped 2 large boxes of furniture by my shed and left my garden insecure. The boxes where clearly marked do not leave in a safe place and the contents are damaged. This company is a disgrace”
“Worst delivery company I've ever had the misfortune to wait on a parcel from. Managed to lose 1 of 5 parcels, had rest for 5 days at their depot. Texted to say parcels would be out 3 days in, so we got rid of our bed. They never arrived at time slot (and also never advised us one part was missing). This was a mattress and 4 boxes to build new bed. Either way, even if it arrived we couldn't use it as we were going to be missing the mattress or one section of the bed. I've had absolutely no contact from them. My partner is sleeping on the couch, I'm on the floor. We are both in pain, sore backs. I called during opening hours at 11am on Saturday but voicemail says they were closed. We are no further forward getting our bed. I'd never willingly use this company.. sadly the seller of bed does. He has tried chasing them up to no avail. I shudder to think what state the mattress will be whenever it arrives having been in their hands for a week at least. Disgrace of a delivery company.”
“I wish I could do 0 stars! I purchased a furniture set from eBay of 5 items, 2 items came on a wednesday and 1 item came on the following Friday. I was missing the 2 (largest) items. They still haven't been delivered even now a week later! This company is claiming they have been delivered. They claim i've signed for them although I did not. I did not sign for anything that mentioned 'Stockwell double bed' or 'Stockwell triple wardrobe'. What I signed for was written as a very generic: '3 items'. my double wardrobe did arrive on time and it came in 3 boxes. the delivery driver told me that the '3 items' noted on the delivery note means 3 boxes as that is how they scan them at the depot and that he had nothing left on the van for me and that they will 'probably turn up tomorrow or perhaps another day next week'. They also advised if I had an issue about missing items then I should contact the furniture company. Which i absolutely did straight away but, without much help. they want to open a formal investigation with XDP that will take 90 days which I will not be willing to accept. I have no bed and no large wardrobe and these 2 items alone cost me over £600! unacceptable customer service! I still don't know where my items are. Whats worse is that they are blaming me for not writing on the delivery note that I was missing 2 items!! Why on earth would I write what's missing on a delivery note when the delivery driver standing in front of me has explained to me that I have received all the 3 items for that day (the 3 boxes)! How the hell am I supposed to know what's in his van?! I'm sorry but I have to accept what the 'experts' are telling me. If I was missing items surely the driver should write it on his delivery note on my behalf as a query? So rude, so unhelpful and I'm currently sleeping on the floor!... Waiting for a resolution on this.”
“I wish I could do 0 stars! I purchased a furniture set from eBay of 5 items, 2 items came on a wednesday and 1 item came on the following Friday. I was missing the 2 (largest) items. They still haven't been delivered even now a week later! This company is claiming they have been delivered. They claim i've signed for them although I did not. I did not sign for anything that mentioned 'Stockwell double bed' or 'Stockwell triple wardrobe'. What I signed for was written as a very generic: '3 items'. my double wardrobe did arrive on time and it came in 3 boxes. the delivery driver told me that the '3 items' noted on the delivery note means 3 boxes as that is how they scan them at the depot and that he had nothing left on the van for me and that they will 'probably turn up tomorrow or perhaps another day next week'. They also advised if I had an issue about missing items then I should contact the furniture company. Which i absolutely did straight away but, without much help. they want to open a formal investigation with XDP that will take 90 days which I will not be willing to accept. I have no bed and no large wardrobe and these 2 items alone cost me over £600! unacceptable customer service! I still don't know where my items are. Whats worse is that they are blaming me for not writing on the delivery note that I was missing 2 items!! Why on earth would I write what's missing on a delivery note when the delivery driver standing in front of me has explained to me that I have received all the 3 items for that day (the 3 boxes)! How the hell am I supposed to know what's in his van?! I'm sorry but I have to accept what the 'experts' are telling me. If I was missing items surely the driver should write it on his delivery note on my behalf as a query? So rude, so unhelpful and I'm currently sleeping on the floor!... Waiting for a resolution on this.”
“Absolutely a joke of a company!! They have had me on hold now for 35 min I have took the day off work in order to collect my items only to be in waiting all day for no-one to show up never again will I ever use this service!!! Terrible at communication and helping with any problem and who charges customers 7p per minute to get help on the phone??”
“I was upstairs when the driver knocked on my front door-one hour earlier than the ETA on the text and email. By the time I had got down the stairs to the front door the driver had gone! He didn’t even wait 5 seconds before shoving a card through the letterbox, throwing my parcel in the back of his van and speeding off. You have to give people the chance to get to the front door!! Ridiculous!!!! Awful company.”
“I have waited 7 days for my delivery, from XDP track and trace say for 2 days at collection depot then another 3 day at delivery depot still not delivered , no reply to my email and your phone number that you charge to use is a joke , Please do not use XDP avoid not communication”
“The worst company with who I need to contact. They should deliver my item from Amazon. After they are not made delivery tried to contact with them. Phone on the note what they left not working, finally I found the phone number I have to wait 45 min, someone, to answer /all the time I was 4th on the queue/. After all, this waiting someone just cut the call. Live chat is another headache - 30 min more, finally someone chats with me. After a chat, someone called me and promised that my item will be delivered the next day. Next day - nothing is happening. Found tel for the depot. A girl who sounds like ''just wake up'' explained to me that my item is still with the driver from yesterday. When I told that this story someone told me yesterday she check and update system - my item is in the deopt. No, until I writing this I waiting again on the phone from 30min and gues - I'm again 4th in the queue. If you VDP need to deliver something, just cancelled your order !!!”
“Informed by Aldi that collection would be on the following Tuesday. E-mailed by XPD that Wednesday would be the earliest. E-mailed again to inform that I would be given a 3 hour slot. E-mailed yet again to say that a 3 hour slot would not be given but I had to wait in all day. Despite staying in all day and waiting up until 11.00pm no-one turned up. 2nd. party courier turned up at random the following day and it was only luck that I had just arrived back home. A totally useless and inefficient company whose website doesn't even work.
To cap it all the parcel could be waiting in their depot for several days.”
“Utter garbage.
Was expecting a bed from Wayfair Yesterday between 3:30pm-5:30pm and it never arrived. Tracking update around 4am said "Service Fail".
At 8am this morning the tracking update said ETA would be Today between 9:30am-11:30am and it now nearly 4pm and still nothing.
Emailed them and got no reply and their so called 'Live Chat' on the bottom of their page is not even showing up.
I have a 13 year old without a bed since Friday and will be heading to IKEA for one if XDP are not here by 6pm latest.
We have a number of other items we were ordering from
Wayfair but not anymore, they have lost yet another customer because of XDP and their incompetence.
IF they actually made the effort to contact a customer regarding delays then maybe people would go easy on them. Many of us have other things to do do instead of waiting in for something that may or may not be delivered. I can certainly see why they have got so many negative reviews on here and other review sites.”
“Got an email and text to say my parcels were getting delivered between 8.12 10.12 on the 12th sept still not received them no update to say where they are trying getting a phone num to phone is an absolute joke been reading the reviews for this company and think it must be the worse one I have dealt with the phone num they give u to phone doesn’t exist I will be working all wk/end and by Monday I will be getting in touch with the supplier I bought my goods from to get a refund”
“Cant believe the service we have recieved from XDP we were meant to recieve our parcel more than a week ago, we keep getting told days when the parcel will come but it has still not shown we must have been given about 5 different days now when it was meant to come yet still hasnt, been told 3 times that this has been passed onto regional manager and keep getting told someone will be in contact but no one has, sent 2 emails with no response. SHOCKING SERVICE! looking like we may have to pick the parcel up from the depot ourselves as they are finding it so difficult to deliver.”
