“What a terrible delivery company, zero customer service, cant get through to them, don't deliver, tell lies. Any seller wants to make sure they give XDP Express a wide berth or risk losing customers very quickly. Check out all the other review sites as well!”
“Awful. Delivery slot given for Thursday afternoon, nothing arrived despite me arranging by day around their given slot. Friday morning my package had been delivered somewhere so spend the rest do the day trying to contact them. Can’t phone them, live chat doesn’t work and they don’t respond to emails.
Wayfair advised me that it had been delivered to the wrong place so they would try again Tuesday. Thursday to Tuesday? Why are companies using XDP?”
“Bloody awful twice sent me times on different days but no show.
Ordered from Aldi now just want money back but Aldi say they have not got it so no refund. I can’t afford to be out of pocket by nearly £300.”
“I to was really worried about my delivery. The app tracked my order from Aldi from start to finish. It was delivered more or less on time from a very helpful delivery driver who carried it up the pathways and into the house as my husband wasn’t home and it was very heavy.”
“After Reading the reviews I was really worried I wasn't expecting the delivery to be on time or delivered at all .but it was the opposite good communication by email & text & app during every stage of the transit & delivered on time”
“If I could leave minus stars I would. I have ordered several items from Aldi and each time they have been sent via XDP they have not arrived when scheduled. One driver even claimed he had tried to deliver and we weren’t in - we were and we have CCTV and a video doorbell. Don’t rely on them to do what they say as you will be let down.”
“Iv been waiting for my parcel for 3 weeks and it said it will be with me today 26/5/21 @ 11.41 to 1.41 nothing has been delivered ggggrrr
Cant get hold of them tried everything but nothing wow why are people using this company”
“Seller's chosen delivery agent. Got a tracking number from XDP which said delivery would be between 9.50am and 11.50am. When no delivery by 3.30pm tried to contact XPD. Calls charged at 7p/min but phoned anyway. Customer service line message said they could not respond to enquiries about individual deliveries....what the **** are you there for then? Messaged them via their web site link, no reply. Clicked on their 'live chat' link, nothing happened. Still don't know where my item is or when it will be delivered. What are these people doing in business?”
“AVOID THIS COMPANY! Purchased items online on 23rd April 2021 and XDP were the seller's chosen courier. Items due to arrive 27th April . . . nothing. XDP then provided 3 further delivery dates via email (no personal contact to explain delays) but failed to deliver on all 3 dates. I eventually cancelled my order with the seller as there seemed to be no prospect of it being delivered and no way to contact XDP by phone. XDP are RUBBISH!!! I will avoid them at all costs if I ever come into contact with them again in future.”
“Still waiting for my delivery I got a text today at 10.30 whilst I was at work on a Friday saying my delivery was going to come between 3.10 and 5.10 so cleared an early finish with my boss and it never came 👎 went on to there app drivers location is unavailable and so is live chat 😂 a mean (WHAT)”
“Read the reviews and was horrified - anticipating a terrible service...
IT WAS JUST THE OPPOSITE - EXCELLENT SERVICE - PROMPT -
NOTHING TO COMPLAIN ABOUT..!!”
“A big shout out to Mark from the Bradford depot who was very helpful and accommodating to a last minute change today, my parcel was delivered smooth and efficient with no issues.
Thanks again Mark if only all drivers where as helpful as you have been.”
“Worst service ever!!! I had a parcel delivered was meant to be two boxes I only received one of those it wasn’t even delivered to my door but left at my close to find out one box was reported missing and the box I did receive was damaged to then almost 2 weeks letter having my second parcel delivered the courier did the same just left it at my close with a text saying it was there. I think if this service is being used then they should definitely deliver it to the door and not just left where anyone can take it.”
“Theives my order of a grey velour shell chair from Aldi was lost apparently at XPD reading othet reviews it beggars belief why Aldi use this delivery company as lots of items miraculously disappear when reaching the XPD warehouse. ..ought to be renamed Xpect ..dont..Pilfering Delivery Company”
“Appalling 'service'. Impossible to get in touch with. Charge for calls. Told to refer to supplier but it's in your depot and I am the paying customer.”
“Didn't receive in time slot but order was delivered the following morning. Apparently the original van broke down. Driver was apologetic but said she worked from Stockbridge Depot where they prided themselves on being efficient. She admitted that other depots leave a lot to be desired.”
