“This was my first experience with xdp and will be my last one.
If there was a rating of no stars I would give them that as 1 star is far too generous.
Time and time again I was told my parcel is awaiting pick up.Four and a half weeks later tracking is still not updated.Just got my money back on ebay as I was sick and tired of waiting.
This company takes on too much work and cannot handle it.They have no social media and the reason for this is the sheer amount of complaints they would receive from angry customers.The corporate heads seem deluded.
The XDP website belongs in 2003 and the tracking service is embarrassing, zero details, no emails, just a pathetic customer facing website with a lorry in the background and a video.
I am really surprised that companies still use xdp, my advise is if you find out that someone is using XDP as a courier tell them you want an alternative because these guys are cowboys and are so unprofessional.Its not worth the hassle.
XDP - Xtra Delayed Parcels”
“Awful experience. I arranged my delivery to be delivered to my back drive as I’m a cancer patient and just had surgery on my throat . I’m a single mum to two boys and I’m classed as a vulnerable person so we are all in lock down for 12 weeks . The driver dropped first box on my front door step and rang my doorbell , stepped back to gate . I said hi sorry this needs to be delivered to my back drive . Nope cannot do that and walked away to get the bigger box .
Very upset”
“If I could give 0 star I will. My husband ordered gym equipment from Fitness Superstore due to the lockdown and the coronavirus situation. The day that the 5 boxes were supposed to be delivered to us we were tracking the app and stopped 2 stops before us. Next day the tracking said the items were delivered and signed for (you could see the picture of the initials of my husband in the paper, joke). We were both working from home, so nothing was delivered to us. It tooks a police report, cctv records, building manager involvement and 7 millions of phone calls and emails later to find out that this people delivered the items to a diferent building and a diferent flat, not checking ids, letting another people take and sign for our goods, and on the top of that being adamants that they deliverered the items to the correct place. The matter is in police hands and XDP didnt do anything to fix the situation, shame on them.”
“No delivery, just a message from amazon prime saying sorry were running late. No tracking info or anything. 2 days late now. Pathetic. I will be asking sellers if they use xdp in future and won't be buying from them if they do.
Bad service.”
“Where to start I was contacted by phone on the Friday pm to ask if delivery could be made on the Monday which I had to decline as both my wife and I where working, Monday morning I had a phone call from delivery driver to ask whereabouts on the street we were, I had to explain that no one was in. Email on the Thursday they had tried to deliver at 8.07 am four people were in the house in a small cul de sac No prior contact from xpd lies . Phoned the Range Friday told The parcels were on the van xpd would contact me within 1/2 hour to arrange delivery no phone call. Phoned on the Monday to complain told they would deliver it Tuesday took Tuesday off work guess what no delivery ! Phoned on the Wednesday to cancel the order told full refund from the range could take Upto 14 days, phoned 12 days later they contacted xpd who apologised to the range as all four parcels were just sitting in their warehouse , the range then advised me it could be Upto 14 days until I got a refund will not buy anything from the range that needs delivered again, unless they change delivery suppliers ordered similar product from Argos delivered next day lol RANT OVER”
“Absolutely shocking service, receive a text stating delivery time, 2 days later and still no delivery and no contact and no way to get in contact with them. I won’t be ordering from any company if they use XDP to deliver”
“I had to receive a parcel yesterday I paid for next day delivery and nobody come with the parcel. On their site I verified the traking number and the parcel shows delivered? How is it possible if I did not sign any receipt? Nobody was to my door.
Shame! They don't delivered any parcel.
Avoid ordering from companies which use this rubbish delivery company.”
“Undoubtedly THE WORST delivery service.
I don't normally write reviews but feel I have to for this company.
I have waited over a month now for a wardrobe to be delivered from Homebase. They have so far delivered 2/3 boxes over the space of a month. The first box arrived damaged and ripped open - even the delivery driver said he wouldn't sign for it if he was receiving it! He said this as he was stood on top of other deliveries without any sense of irony!
The second box was left outside my front door in the rain (box damaged- contents soaked), the delivery driver didn't even try to press the doorbell.
I have had six days where they said they would deliver and haven't. As I write this review I am still expecting delivery of the rest of the wardrobe which was supposed to arrive today but hasn't.
I recommend that you don't wait in or book days off work to take delivery from this company.”
“Undoubtedly THE WORST delivery service.
I don't normally write reviews but feel I have to for this company.
I have waited over a month now for a wardrobe to be delivered from Homebase. They have so far delivered 2/3 boxes over the space of a month. The first box arrived damaged and ripped open - even the delivery driver said he wouldn't sign for it if he was receiving it! He said this as he was stood on top of other deliveries without any sense of irony!
The second box was left outside my front door in the rain (box damaged- contents soaked), the delivery driver didn't even try to press the doorbell.
I have had six days where they said they would deliver and haven't. As I write this review I am still expecting delivery of the rest of the wardrobe which was supposed to arrive today but hasn't.
I recommend that you don't wait in or book days off work to take delivery from this company.”
“Delivery promised today but no delivery!
No explanation and have recieved no acknowledgement to several emails to both local centre and their sales department.”
“I’ve had to give this a one but in reality it would be a minus, absolutely disgusting company and drivers I was left in tears after being verbally attacked by one of the drivers and still no furniture”
“AVOID AT ALL COSTS. EVEN AVOID SELLERS THAT USE THIS EXCUSE OF A COMPANY! ONLY HALF THE DELIVERY ARRIVED AND THAT WAS LATE! CUSTOMER SERVICE IS NON-EXISTENT. NO PHONE NUMBER AND EMAIL ADDRESS BOUNCES BACK. DRIVER DIDNT SPEAK A SINGLE WORD OF ENGLISH.”
“I signed up for XDP ltd to collect and deliver my parcels we are a small company and we try hard to get our orders out the same day. signed up on a contract and paid the £250 bond ( we now use UPS AND FEDEX) no bond it needed. anyway cancelled the delivery service and had asked and asked and asked for the refund. nothing. so now we are taking them to county court for. its a very poor way to run a company and I will NEVER recommend them even to my worst enemy. I will let you know how we get on. thanks garry”
“It said that they tried to deliver and nobody was home TWICE, however there was more than one person inside. Didn't receive my item or any explanation. Lost money. Never purchasing from someone who uses this "service".”
“Ordered a wardrobe and did not receive it, tried to contact the company and couldn't reach them. Lost £90 because of that as seller did not want to refund.
Once again had a wardrobe delivery with xdp, even though this time I got my wardrobe before receiving it the guy did not check and tried to give me wrong item and did not even apologise.”
“As with many others my order was shown as for delivery and didn't show up. A second day was scheduled and.....it didn't show up.
Tracking number was a nonsense and didn't change at all after 7.15 am all day long.
I emailed XDP asking if the package would be delivered and received no reply.
Contacted the supplier who were helpful and told us there had been a problem with an import consignment. I mailed them complaining about no communication and no reply from XDP and received a third delivery date. Magically I also received a reply from XDP confirming the newest delivery date.
Fingers and toes firmly crossed.
Problems can occur and I understand that. What is unforgivable is to just let me sit here all day waiting when a call or a mail or a text to let me know would have solved my frustration.
I too will not be using any supplier who use XDP in future. Life is too short and I am too old to be treated like that.”
“To be fair after reading all that reviews i was wondering if i will receive my parcel and yes i received in full driver was really nice and kind i could track parcel from beginning of postage . Thank you”
