“Ordered fitness equipment from Fitness Superstore, paid for express delivery. Nearly 3 weeks and no goods. XDP tracking system complete garbage. I have been in touch with Fitness Superstore, they have been good. They investigated and found that my goods were received by XDP but then 'lost'. Fitness Superstore now have to claim insurance. To their credit, they gave me the choice of money refund or sending a replacement piece of equipment. I was told that XDP is the only company that will ship large items, so Fitness Superstore are held to ransom. Quite how a company like XDP manages to exist is beyond me. Avoid any dealings with XDP at all costs”
“Hi
My item never come and two time the seller try to sent to me they said the item damage and return back. After I check the reviews I don’t recommend them to driver your Parcel.”
“Ordered radiators, despatched by company on 3/5/22, been sitting at their depot since, can't phone them and they don't respond to their messages. Had to cancel my boiler installation due to their incompedance.
Avoid”
“This company is a joke!! Had tracking information that my parcel was out for delivery yesterday! With a 2 hour time slot, Still no delivery the day after with no contact from them what so ever!! Stupid premium number to call which goes straight to voicemail! No live chat as nobody available, send a msg and still no response. I mean I've just looked at the reviews and how bad that they only get 1 star! Absolutely shocking”
“XDP delivered a very long parcel for me that no other courier would. It arrived safe and sound. Friendly delivery driver. Very happy with the service. Tracking system also worked ok for me.”
“Horrified. Been spending my whole day to get in touch with them and they leave my parcel outside when I am not home although they were notified I wanted to change delivery date. Useless company, useless delivery drivers; do not use!”
“A collection was booked and a time given but the Van driver said we were not in and posted a picture of the driveway to support the fact that they attended....BUT they got the wrong house and clearly could not read the number of the house AND gate to match their collection address.. so XPD a 6 is not an 8 so go back to school!”
“Where the f##k is my delivery? Five days I been at home waiting. Everyday get a message with a 2 hour time slot and they don't turn up. Can't get in contact with anyone and they've ignored my emails and live chat messages. NEVER use these lying people. I'm going to do them for theft!!!”
“Still waiting for my delivery to turn up. waited 3 weeks now and the tracking service is shocking. one min it says its getting delivered, next min its delayed, then it says delivered BUT it hasn't been, Now it says back at depot.. I JUST WANT MY ITEM. this is the worst delivery company i have ever know. i will not recommend to anyone shocking service and they don't even reply back to you when you try to contact them. AVIOD AT ALL COST.”
“So my delivery didn't turn up yesterday and the app doesn't work properly neither does the tracking system. Can't get hold of anyone so decided to go to the police to report them for theft of my goods. I've also complained online and reported them to trading standards. I will go out my way to make sure these people suffer the consequences. Dont mess with loyal genuine customers. I've seen everyone suffering on their reviews thanks to these nasty people so taking it upon myself to get something done about it. Im also setting up a petition to get them shut down.”
“Bad communication, they don’t tell you when they are coming, they just arrive.
The app isn’t in touch with reality, gives you loads of useless updates that parcel is at the depot, then say it’s going to delivered in a 2 hour slot which comes and goes. This happened 3 times.
Also, should you need to speak to them because of their poor communication skills, they have the cheek to charge a premium rate number which you pay per minute even whilst on hold.
Then you try the app to talk to them and fill the form in even though the stupid thing already knows about your consignment. Then, you have to sit and wait for someone to answer which they don’t. But, if your phone screen turns off and you tap it to wake it back up, guess what, yep you’ve guessed it, it has an empty form for you to fill in again because we’ve all got loads of time to waste.
If anyone that I order from ships with XDP in the future, I won’t buy from them.”
“Horrendous, ordered a mirror and they delivered it smashed to pieces!! I called the range and they sent a replacement. THAT ONE WAS ALSO SMASHED!! From the reviews im unsure why any company that values their customers would use this cowboy delivery company!! Absolutely awful and useless the person in charge should be ashamed!”
“Dreadful dishonest company, if I could give 0 stars I would, claimed to have delivered but I have been in all day, not only that I have been working in the garden all day, impossible to miss them, the app states they delivered (funnily enough no delivery photo) I can 100% say they have not. Their online 'chat' facility is non existent as always says no-one is available and when you try calling (at 7p a minute) they will not take calls from delivery recipients only from their direct customers ie. the seller.
As with so many unreputable 'cheap' delivery companies I have no doubt that my item has been stolen in house. Now I face a fight with the seller to get my money back! NEVER buy from a seller who ships via XDP”
“Again dissatisfied & angry people. My husband cancelled a order from Aldi over 4 weeks ago, got fed up waiting for it to arrive. But of the blue last Thursdsy a ring on the doorbell, guy from XDP said 'we have your item!! My husband said we've cancelled it. They would not take it back so Aldi arranged for another courier Furdeco to collect it yesterday between 1pm - 4pm. I rang Furdeco to confirm it was being collected. Oh! they called between 1pm - 1.20pm. No such thing, they lied. In all day, could see the road & had a window open to hear a lorry come. XDP & Furdeco are disgusting firms. How can these companies operate.”
“Was told my delivery would be delivered 14th April 2022. Was even sent a barcode for the driver to scan. Tracked my parcel it showed it was 5 minutes away .... I'm still waiting .......”
“Xpd collected my goods 7.4.22 and as of 14.4.22 still not managed to deliver. Had text stating delivery 13.4.22 but this didn't happen .no updates and their tracking system does not work. Had problems with this company before and looking at reviews they don't care. They must be cheap,that's why suppliers use them.please leave negative reviews on suppliers website then they may stop using this company
ZDBKPW012321”
