“Company tried to deliver on Monday when I was out - a text giving me advance warning would have been great, A card was left outside my front door ( lucky my husband found it as we don't normally use the front door) with no contact number and two different consignment numbers. The email given for customer services is wrong and I had to google the company to get to their home page for a customer service number and a valid email address. I emailed 'customer services' on Monday night asking that delivery be rearranged for the following Wednesday. and telephoned customer services on Tuesday morning to confirm that Wednesday had been arranged. Apparently they do not check emails and the goods were once again out for delivery. But no matter the girl booked me in for the Wednesday. I arrived home on the Tuesday to another delivery card ( this time posted through my letter box - so a big improvement there). On Wednesday morning I tried to track my goods via their website but to no avail. After many tries I finally got through to 'customer services' who informed me that the consignment number was obviously written badly and should have read 55 at the end instead of what looked like two letter 'S's. No matter I was now talking to customer services and asked if my goods had been scheduled for delivery. She said that she couldn't help me and would give me another number to phone???? I told her that I had I had managed to speak to someone on this number the previous day and she mumbled something about they can only help if its not busy that why she gave me another number to phone who were 'customer services'. I asked if she was customer services and I think she mumbled that they were but I should phone up this other number and they would help??? Well many tries later phoning this 'other number who would help' ( and selecting option 3) I can get no one to pick up. The whole process with this delivery company has been convoluted and frustrating. I really don't know why Mayfair would use them????”
“My order was to be delivered on the 7th December.
Supplier shipped all on 6th December.
Part of my order was delivered on the 8th December
The other part of my order has not yet been delivered and it is now the 11th December
XDP are real cowboys, AVOID AT ALL COSTS”
“XDP had an item 3 days without atte,pting delivery, then it was taking so long on the day that we rang, the depot rang the driver who informed he wouldnt be delivering as the item was damaged!
do not use
avoid avoid”
“Don't use XDP under any circumstances. I bought two pieces of furniture, with delivery offered between 1 to 2 working days. Today is the 6th working day my delivery slot was 3pm - 5pm and I'm still waiting at 6:30pm. I don't expect them to come. I've had to arrange to leave work early twice this week - the first day they gave me 40 minutes notice they were coming and never sent the delivery out. The second day they sent the guy out, but didn't inform me, so unsurprisingly I missed him. Today is the third attempt. Furthermore, they split the order and only tried to deliver one item. Customer service could not give me any explanation for this. Poor customer service, poor communication, and zero organizational skills.”
“Ordered a bed frame from supplier, it came on the correct day at about 12:30, in three boxes, (or should have done) XDP courier only had 1of3 and 2of3 so he just crossed the 3 out and wrote in 2, when asked he didn't know where the other box was, phoned my supplier and they phoned the couriers, other box to be delivered between 2 and 5pm same day, nothing turned up so I phoned the supplier again, they said the driver had been unwell and had returned to the depot, so it was rearranged to be delivered between 2 and 5pm the following day (Saturday), you've guessed it, nothing turned up and no phone call from anyone so had to leave it till the following Monday, my supplier phoned them at 9:15am to be told that they could not get in contact with that depot, this carried on until about 11:30am at which point my supplier informs me they appear to have "Misplaced" the package and I informed them that I wanted the content that I was missing to be shipped again via another courier for delivery BEFORE 12noon on Wednesday which is basically what happened sent via UPS, the people at XDP need to sort themselves out, they are a complete shambles, the owner should look at shutting them down and going into something simple! I suggest that you DONT deal with them now or in the future!”
“Having read all the critical reviews I was shocked and pleasantly surprised to get full pro active information, on time delivery in accordance with their promised slot and a very courteous driver. Everything was spot on.”
“This company are a total JOKE !! It has taken then to deliver my parcel and even though I cancelled the order due to non delivery I have arrived home to find a somewhat battered box as been dumped on my doorstep The Tracking number for this is ZWASHM016330001. This is only the 2nd time I have had dealings with XDP but it will certainly be the last. In future I will check who the carrier is and in the event that it is XDP I WILL NOT !!!! place the order. How on earth this franchise service stays in business is totally beyond me.
Trevor”
“Worse couriers I ever experienced, stay well clear. Delivery is already 2 days late, called 12 times so far, no answer and left four messages and no call back. Complete joke”
“only gave one star as there wasnt an option for none, i wish i had read these comments and done my research before ordeing something via a department store, if i had i woud never had ordered. this company lie, saying they have tried to deliver when they hadnt, they dont call back, something that was meant to take 5 /7 days to deliver is now day 21 and i am still chasing it, i am ringing 3/4 times a day but they just palm me off saying its out for delivery they will contact me, well guess what , NO contact!! 4 days of my holiday allocation has been wasted waiting in for this parcel, please think twice before ordeing via this comapany, i will NEVER use this company again, and if i order a large piece of furniture via a department store again i will ask who there delivery company are first and if its XPD, i will say no and go else where, terrible company, cant believe they are doing this to people”
“Epicly horrendous at everything. They can't deliver anything to anywhere on time and when you try call them they NEVER answer the phone. They must have a depot full to the brim of peoples deliveries and their employees sat around scratching their rear ends.
For the love of God and all that is Holy do NOT use XDP for anything. They are as much use as a black highlighter pen....in the dark!!!”
“Shocking service. I waited in all day Monday as expected delivery. Did not show but emailed me to say they came but no one in!
Rearranged for today, I waited in all day again and another no show!
No explanation, nothing. Two full days I’ve wasted sitting in waiting! Not at all happy!”
“Second poor experience with this company. If I had known the retailer was using XDP, I would not have made the purchase. The website I bought from offered a choice of delivery days. I chose Wednesday so I would be at home all day. Tuesday morning, XDP call, want to deliver that day. I told them it would have to be Wednesday as planned. Five minutes after the call, I get a text message saying the goods were out for delivery today. Called the number in the message, no response. No online tracking info given, and no card left - so no idea if they tried. No delivery on Wednesday as expected. On Thursday, fortunately I was at home at lunchtime - guess who turned up?? Driver was non-communicative, apart from swearing a lot about his van - which was old, very dirty, accident damaged and had the side door tied shut with a tow rope. I had to help him unload the packages. Fair enough, they were heavy - but that wasn't expected. Don't send out one-man crews with consignments they can't handle. XDP are not a professional operation - please avoid.”
“Rubbish service !!
Was supposed to have a parcel on 28th!! However, nothing till 30th when was supposed to get delivered 3-5 pm! It’s 7 pm and nothing has arrived!! No phone number provided and poor costumer Service!!!”
“My parcel was collected on Monday and its now Thursday and not heard a thing. Have now managed finally to speak to customer services who have promised to deliver tomorrow, lets see shall we................................”
“BE AWARE!! IT IS A SCAM! I received ETA! Nobody show up all day. I was advice by sender that next they will be for sure as they call them. I call as well. Same story! 100% it will be deliver. Nothing happened! They said for me that on first day driver was feel unwell and have to go to hospital, for sender they said that he had an accident. Its just lie lie lie!! Them rating on facebook its 1 out of 5! It`s looks i`m not alone! Don`t USE THIS COMPANY! Don`t buy from any company that use them service! And one more... tracking system is useless and customer service not exist at ALL! How they are in business? Is nobody control them?”
