“Order sat in their warehouse for 6 days. They also will not speak to anyone who’s expecting delivery only the sender so you can’t chase them on the order. The worst logistics company I have ever come across.”
“I sat online for two hours to get an Aldi egg chair managed to get one paid everything gone through Aldi sent me a despatch email 5 th June nothing has arrived as of 14 th June so rang another two hour Waite to be told XDP have either sent it to wrong address , or was smashed or LOST this item was a present for my daughter who’s had a conservatory built and the said item was a gift to go in it ,someone must have or know where this item is as I have an order number and a consignment number the guy at Aldi was half asleep sorry it’s lost what a joke £160 item no one knows anything”
“Trying to return 2 items to Aldi via this firm. They let me down TWICE in one week, saying there was 'no-one in' - absolute lies. 1) We are under total isolation, so in 24/7 2) There is a glass porch with signs on to leave items in porch. There is no way to contact them, only a 25p perminute phone line. I think Aldi (and anyone else) should drop this rubbish carrier and use a reputable one that cares about customers.”
“Cannot give a zero
Cannot give a zero, shame because that is the level of service I received. All they had to do was collect a parcel for return to Aldi. Aldi arranged it and all was going well and I received a reminder from XDP the day before the arranged collection date saying XDP would contact me with a three hour window on the day of collection.
That was the last I heard from them, they did not turn up (three people were at home all day) and repeated emails over the next two days have been ignored. The website says I missed my collection date and a new date cannot be arranged.
WOMBATs”
“What and absolute joke of a delivery company, i moved house a week before lockdown and have had a lot delivered, every other company bar xdp has been fine, whenever xdp are involved you can guarantee theres going to be problems, currently waiting on blinds which they apparently attempted on the 8th, and again today, i was in on the 8th but not today and the tracking number doesnt even work to redirect it, customer service is non existent And hear nothing back. How retailers are using this company is beyond me, shambles.”
“1 star as cannot give 0 stars part 1 of 4 delivered and singed for 2 weeks and even supplier no longer knows what xpd have done with the other 3 parts they must have a warehouse full of stuff they dont deliver I think if they employed monkeys they'd be more organised and actually deliver items”
“This is completely joke. contact link the in the website doesn't work and it's virtually impossible to get in touch. also tracking system doesn't work.”
“would rate zero or minus if possible, lied to me said things were delivered when wernt in, deliver half and lost the rest. Will never ever buy from a company that uses them again awful awful company.”
“NIGHTMARE Stress !! with this bunch of useless jokes wanted a delivery did'nt arrive for two weeks (impossible to track did'nt work) !!!then when needed to return so could get a refund their website tracking does'nt work they dont answer the phone and when you listen to their phone message they say call the seller also the dont answer emails its like dealing with crooks !!! said they had been to pick up my package for return when they had not said there was no package out side crazy liars !!!!!”
“..
The parcel was meant to arrive last week. Received a text this morning saying it was on its way saying it will be with me by 11.50. and I'm still waiting... When you try and call their automated service tells you to contact the seller... And that's all they can say is the order is with dxp.... Wow....just wow.... Any update...don't be silly.”
“Well it’s Monday part 1 arrived it was dropped on door step and driver ran off on checking it the packaging had been slashed damaging the item Yet again have tried to email the but no replay this firm is a joke do not use them”
“Ordered a bed only one part as arrived…
Ordered a bed only one part as arrived i rand XPD was on phone for 1hr 58mins just a message saying you are first and someone will be with you after this time I give up at a cost of £56 I rang the firm the bed was ordered from they informed me XPD split the load and will be with e the next day still not got it today Friday I have tried to get hold of then but still cannot this delivery firm are a joke I have now emailed them and still no reply”
“Worst courier ever. Ordered blinds through web blinds that were sent out via XDP after having them a few days they returned them to web blinds without attempting to deliver this happened twice more before they eventually arrived broken. They apparently had problems with our address but never once through to contact us by telephone to clarify the address. Sadly have just ordered some more blinds and the same thing has happened this time they had them for 6 days didnt contact us once and they are now making their way back to web blinds - terrible company and you cant contact them and to be fair web blinds/blinds 2 go are being pretty rubbish too and not sorting it out - been waiting for the blinds for 2.5 months now”
“Was told my items would be delivered on june 4th between 16:55 and 18:55 but nothing was delivered and still waiting. Disgusting customer service, company should be shut down.”
“Shame there isn't the option of zeros or minus stars. Item was due on or before the 2/6 with no show then yesterday received atext to say delivery would be later that day between 17.00 - 19.00. Did it show up, well I'll let you guess. Still no news text emails or otherwise. Fortunately my credit card company sais they will reimburse me if the goods don't show up within 30 days so only 2 more days to wait. Then it won't be my problem anymore.”
“Genuinely the most dishonest, unreliable and disorganised company I’ve ever dealt with.
I will spare the details but after nearly a month of my item being delivered to XDP I still haven’t received my item. After multiple attempts to get my item they have still failed to deliver. Over 700 items were in their depot Friday last week that had no labels or identification. That’s 700 items customers are still waiting for that they may not receive for weeks !!
I had to email the chairman of XDP directly to get any response at all. They did eventually try to resolve my issue but they appear to be in a real mess with their logistics and storage”
“Received text from XDP to advise order will be delivered Monday 1.6.20 3 days later still no sign .cant get hold of them .i have learn now next time order anything need to check which delivery service seller is using .I would just say stay away from this lot .they chat option which don’t even work .service well you can’t call service you can’t get hold of any of them .supplier trying to get hold of them .but they struggling to get through to them how anyone uses this lot beyond belief”
