“Unreliable. No delivery or tracking information. Left blank card with no contact details. Did not re-deliver on the agreed delivery date and was left waiting around all day.”
“As a Courier Driver, We were never paid 0n time, And often several £k short, In the end we had to drop them, Because we ran out of money,
Now they refuse to pay anything, claiming "We Broke the contract.
We are owed £23.500....
One of the directors got very abusive over the phone,,,Blaming us !!
We Allso do NOT get paid extra for multiple drops to same customer.
Do not get paid for sorting and loading goods in the morning,
Even Yodel and others do this ,,,,, Slave labour company”
“My order was due 3/5 days I waited SIX and phoned their office to find the seller gave the wrong postcode! Fair enough that's the sellers fault.
I updated my details with them & was told it will have to be delivered the next day, that Next day I phoned to see what was happening. The office apologized and said they will email the depot and they gave me the phone number to call them. I phoned them and they apologized and said some reason it wasn't loaded it will be on the next day!
In the morning I checked the online for a ETA and nothing was on there! so I phoned the depot and asked if it was there- he said it was but wasn't very polite about it! I then checked on there system to see the ETA and there was a time. I waited 30mins over the time and nothing so I phoned again and said he was chasing the delivery. He phoned the driver who said will be 15 mins fair enough he was 18 mins not bad, But what really got to me was this guy said 'Boss I got something for u and walked off... I asked if it was my parcel he said here this way he made me walk to the car park to collect it from the rear of the van!! his mate got out and didn't say a word just handed me the clip board and pen I asked where do I sign he just pointed at the paper! No sign here please nothing!! the other guy said here you go and shoved this large box waighing 15kg!!! I said oh right thanks I guess you want me to deliver this to my address. No answer so I walked off drivers awful!!! Why walk to my door empty handed and make me walk to get it and walk back and to top it off he watched me limping and struggerling as I have back
Problems!!!!! NOT HAPPY!!! WOULD NOT RECOMMEND THIS COMPANY!!!!!”
“I have never met such company. I'm waiting for my package 1 weak ago. Everyday call them because didn't deliver. The man said "sorry today running out of time".
I don't know how working this delivery service. I have to go to the depot and collect myself my package becuse they will never deliver. I'm very angry.”
“Utterly appalling service.
My machine was collected from supplier on Tuesday for next-day delivery. XDP's on-line link promised delivery Wednesday. Their system "failed" so they rescheduled for 8.20pm - 10.20pm!!! I waited up but no-show. Next day I emailed XDP and received the reply "the driver must have run out of time". How unprofessional. So I contacted my supplier to chase them up. The next excuse was "driver illness" preventing delivery on Thursday. However, Friday was promised. Guess what - no delivery scheduled or made. More phone calls and emails later my supplier said the XDP manager would guarantee Saturday delivery "at the latest". Saturday morning I see delivery schedule for 7.52am - 9.52am. But no, that would be too easy. Still no show, the urgent machinery I paid for on Tuesday still hasn't arrived and no-one answers the phone or replies to emails.
NEVER, EVER USE THIS INCOMPETENT BUSINESS. If you are in business steer well clear - there are some decent couriers out there.
I HOPE XDP GO BUST SOON AND SAVE EVERYONE A LOT OF TROUBLE.”
“I received notification of delivery date, and a two hour delivery slot which was honoured.... my parcel was in perfect condition and contents all fine.”
“The worse none delivery experience of my life, do not ever consider using this company.
They first send you an email telling you that they will contact you pre delivery, do not, then leave you a card telling you to contact the depot to arrange delivery, when they have already returned the product to the manufacture. Then you get their customer service staff lying to you, just to get you off the phone, then sending you an email basically telling you that you that they have already looked into the case and basically p__s off. Never never use this company unless you want unhappy customers and failed deliveries, a great way to close your business.”
“I'm only giving them a 1 because I couldn't give a zero. They attempted to deliver an order FOUR times but EVERY TIME THEY DAMAGED IT! Seriously, Wayfair, the company I ordered from gave up and cancelled the order in the end because their losses were just ridiculous and they're apparently tied into a contract with them.
Beyond the fact they destroyed 4 orders - they didn't actually bother telling anyone - so each of the 4 times, the only way either myself or Wayfair knew it was damaged was because it never arrived.
Also, the owner, Sean is a complete moron and shouldn't be allowed to talk to the public - I feel sorry for his staff (and wife!).”
“Worst company ever, they tried to deliver bed on Tuesday, we wasn't in so left a card,I rang Tuesday night and said deliver Thursday, came home Wednesday a card through the door, rang Thursday to see if it was still coming as my wife taken the a holiday day ,they said between 09.30 and 11.20, at 12.30 still no bed so I rang the company who said she would contact the driver, an hour later no response so I rang again, they said they couldn't get in touch with the driver, at 14.45 they rang to say that the driver had had a flat tyre and that his phone had ran out of battery but he would arrive between 15.00 and 16.30, but no one turned up. I rang the head office the Friday morning to say what had gone on, they promised the bed would arrive aroun 5 pm, so I left work early to get home, you guessed it no one turned up , Its now Saturday and still no bed, haven't got a clue if I will ever get it. !!”
“This company is a absolute joke. No organisation or communication. Waited for delivery for over 2 weeks when It was meant to be 2 days. When i tried to find out where it was they didnt even know. Time slots aren't correct when they send you a text. I recived 2 different texts on the same day with different times. they say they tried to deliver but know one was in when I've had to cancelled work several times to be there. Would never trust this company absolute shamble. Should be closed down.”
“Emailed a query re delivery time and got a courteous and clear response almost immediately. Polite and helpful driver. Can't fault their service. Do people only bother to write reviews when they're not happy??”
“Shockingly bad delivery service. Is this service solely for the use of unemployed/retired customers? Why can't working customers schedule/rearrange delivery for a time that they'll be home (even if they're prepared to take a day off work to wait in for the delivery)? Very, very annoyed. Why does Wayfair use such a poor company?”
“Still haven't had the delivery that my son was told was 30 minutes away 5 hours ago. On a later call he was told they couldn't get hold of the driver and on the next one asked if a note had been put through the door (IT HADN'T). They then arranged a redelivery for 6 days time which I wanted to challenge but website says they are now closed and company the item was ordered from haven't been able to get hold of them either (or come back to me for that matter). Absolutely appalling non-service by a so-called logistics company!!!!!”
“My delivery of a mattress was supposed to take place between 2.14pm and 5.14pm today, I never left my house, so when it got to 5pm I rang to find out what was happening and was told the driver said no one was in, and that he had tried to phone the contact number for me and could get no reply, all of which was a complete nonsense. I'm told the delivery will take place tomorrow now, but I'm not confident it will.”
“Asked for a two man delivery, I was able to track the delivery on their web site. I had a phone call from the local depot Wednesday saying the delivery would be made Friday morning.
Checked web site Friday morning and my delivery slot was 10:15 to 13:15, the delivery was made at 12:45. So inspite of other negative reviews my delivery was spot on.”
“Ordered the item ( my husbands birthday present) on the 01/02. The supplier said, I will have my items on 5 max 7 days time.
They were aware how important is for me to arrive before the 11th.
Supplier made the item ready next day and informed xdp.
I checked the tracking link every day and started to be worried on the 5th as xdp still didn't collect the ordered item.
Called the supplier, called xdp, the supplier called xdp as well. They all said, I don't need to be worried, I will have the ordered item on time!
Next day still nothing... I e mailed xdp... Got e mail back with promise that i will receive a call within few hours to confirm my delivery which will be most late on the 10th.
No call, nothing. An other call, an other promise... E mailed them, no answer.
Called hem yesterday. The lady apologised for the lack of the communication but she said she spoken to the local depot and I will have my delivery on the 10th (which is today... Tomorrow is his birthday).
This morning I received a text (!!!) that I will have my item on the 15th!!!!!!!
The guy was only a delivery driver so he couldn't help, but I called xdp again and they said: sorry we can't do earlier!!!!!!!!
I rented a van and a man today, paid a lot of money and went with him to collect the item from the depot!!!!!!!
I lost all my day from the work, paid a lot of money and I had lots of stress because of this!
What a disappointment!
Awful service! 😡😡😡”
“If there was an option for minus score they would score highly. I purchased a bed from this company - bedstore, on 12/01/2017 unfortunately I purchased the wrong size and didn't realise until it had been delivered. I phoned the company to explain the situation and they said not a problem we will arrange collection of the product however it would be a £45 charge. I wanted to exchange the bed for the correct size however they didn't have the correct size and weren't willing to exchange when the size I wanted came back into stock as the bed needs to be returned within 7 days. I arranged for collection of the bed on my next day off which was 26/01/17 however the day before collection was due 25/01/2017 I had email to say the bed would be collected on that day. My partner had to miss a day's work to stay in to wait for collection, however they did not collect. My partner phoned the bedstore and spoke with a gentlemen called karl who told us we should of ignored the email and the bed would be collected on the 26/01. Again we stayed in all day and the bed was not collected. As you can imagine I was quiet annoyed at this point as I wasted my day off. We phoned and spoke with the bed store and was promised it would be collected on my partners next day off which was 01/02/2017, again he waited in all day and no bed was collected. This time he phoned the courier company (XPD Ltd) and again the bedstore, again they promised the bed would be collected on our next day off which is today 08/02/17, we received an email this morning informing us the bed would be collected between 8:17 am to 11:17 am. My partner has spoken with the courier service this morning as we wanted confirmation of the bed being collected they are unable to give us an eta at this point and to be quiet frank I don't have any faith this bed will be collected. Since 25/01 I have received an email every day detailing the bed will be collected that day which is now 24 emails in total in my inbox (as they have been sending two a day) and this bed is still waiting for collection. I am utterly disgusted by the service I have received. I have work in retail management for over 8 years and not once have I seen such bad service.”
