“2 hour delivery window given which I raced around to be back for.
No delivery arrived, after contacting them I was told they could not find my address 2hours earlier than time given. My guess is that he turned up early realised no one was in so said cba and went! Next day 2hour delivery given, rang Becky in the office to find out it would be 2hours early than stated again! Told driver would ring me with an eta but guess what no joy!! Still waiting useless company!”
“sent me a text with a two hour delivery slot. waited all day nobody turned up. still waiting 3 days later everytime i call they tell me i will get a call from the driver. worse logistics company that i know of. unprofesional staff”
“Delivery estimate was way off. After calling their premium line to find out what's going on I was told it's "on its way".
2 hours later still not here. Office is closed even though the opening times on their voicemail say otherwise.”
“After having missed a delivery, the deliveryman told me he manages his own schedule and only wants to come at 5.30pm. When I told him that no one can be at home at that time, he told me to cancel the order.
Simply unacceptable.”
“Using XDP is what went wrong complete shambles of a company I will never order an other item that is being delivered by them. One star is too much for this shambles of a company.”
“the item has been due for delivery from 06/04/2017 the tracking system is a complete waste of time I had some one in the delivery address all day and there system say's it was carded I don't see how when it is a buzzer system for entry.
This company is a complete waste of time.”
“XPD entered our property illegally whilst we were out instead of leaving a card like any normal courier. On top of that he also walked through a newly poured, clearly identifiable concrete foundation on his way to our outbuilding and back again. XPD customer services ignored our email to complain about this and have attempted to have our reviews removed from other review sites. Disgraceful company. Use them at your own risk.”
“Unreliable. No delivery or tracking information. Left blank card with no contact details. Did not re-deliver on the agreed delivery date and was left waiting around all day.”
“As a Courier Driver, We were never paid 0n time, And often several £k short, In the end we had to drop them, Because we ran out of money,
Now they refuse to pay anything, claiming "We Broke the contract.
We are owed £23.500....
One of the directors got very abusive over the phone,,,Blaming us !!
We Allso do NOT get paid extra for multiple drops to same customer.
Do not get paid for sorting and loading goods in the morning,
Even Yodel and others do this ,,,,, Slave labour company”
“My order was due 3/5 days I waited SIX and phoned their office to find the seller gave the wrong postcode! Fair enough that's the sellers fault.
I updated my details with them & was told it will have to be delivered the next day, that Next day I phoned to see what was happening. The office apologized and said they will email the depot and they gave me the phone number to call them. I phoned them and they apologized and said some reason it wasn't loaded it will be on the next day!
In the morning I checked the online for a ETA and nothing was on there! so I phoned the depot and asked if it was there- he said it was but wasn't very polite about it! I then checked on there system to see the ETA and there was a time. I waited 30mins over the time and nothing so I phoned again and said he was chasing the delivery. He phoned the driver who said will be 15 mins fair enough he was 18 mins not bad, But what really got to me was this guy said 'Boss I got something for u and walked off... I asked if it was my parcel he said here this way he made me walk to the car park to collect it from the rear of the van!! his mate got out and didn't say a word just handed me the clip board and pen I asked where do I sign he just pointed at the paper! No sign here please nothing!! the other guy said here you go and shoved this large box waighing 15kg!!! I said oh right thanks I guess you want me to deliver this to my address. No answer so I walked off drivers awful!!! Why walk to my door empty handed and make me walk to get it and walk back and to top it off he watched me limping and struggerling as I have back
Problems!!!!! NOT HAPPY!!! WOULD NOT RECOMMEND THIS COMPANY!!!!!”
“I have never met such company. I'm waiting for my package 1 weak ago. Everyday call them because didn't deliver. The man said "sorry today running out of time".
I don't know how working this delivery service. I have to go to the depot and collect myself my package becuse they will never deliver. I'm very angry.”
“Utterly appalling service.
My machine was collected from supplier on Tuesday for next-day delivery. XDP's on-line link promised delivery Wednesday. Their system "failed" so they rescheduled for 8.20pm - 10.20pm!!! I waited up but no-show. Next day I emailed XDP and received the reply "the driver must have run out of time". How unprofessional. So I contacted my supplier to chase them up. The next excuse was "driver illness" preventing delivery on Thursday. However, Friday was promised. Guess what - no delivery scheduled or made. More phone calls and emails later my supplier said the XDP manager would guarantee Saturday delivery "at the latest". Saturday morning I see delivery schedule for 7.52am - 9.52am. But no, that would be too easy. Still no show, the urgent machinery I paid for on Tuesday still hasn't arrived and no-one answers the phone or replies to emails.
NEVER, EVER USE THIS INCOMPETENT BUSINESS. If you are in business steer well clear - there are some decent couriers out there.
I HOPE XDP GO BUST SOON AND SAVE EVERYONE A LOT OF TROUBLE.”
“I received notification of delivery date, and a two hour delivery slot which was honoured.... my parcel was in perfect condition and contents all fine.”
