“Appalling !!! Bought two beds from an eBay seller supposed to be delivered Thursday, then Friday and again yesterday, still no beds for my kids ! The tracking devices never work and they tell you to call back after office hours.. I just want my delivery how hard can it be ?!!!”
“Did not attempt delivery in the first time slot they sent me which I was advised the next day was because an agency driver had left depot with a load and returned after delivering one item saying 'he couldn't do this'. Delivered next day but only had 2 of the 3 packages. Driver Greg said he would go and get the third and did and delivered within 30 mins at end of day. Bless Greg in Stoke.”
“Gotta be the most corrupted company in the uk..delivered a parcel and took my gate post with it ..they denied all ..even though I had it on cctv and the broken lense on the ground next to the post..hit my mail bix and bent the railing ..should have held there hands up..instead want you to pay even more money to take them to court ...like I said CORRUPT”
“Lied to me several times. Wasted 4 days sitting at home because they kept saying they'd deliver but never show up. Don't answer the phone. Very sarcastic. Avoid at all costs!”
“Well, after so many bad reviews one very happy customer!
I was prepared for the worse, especially as I live on the 2nd floor with no lift, and XDP officially only delivers to the ground floor.
Delivery was scheduled from 1pm to 4pm today; two very nice guys (one Brasilian and one from Ukraine) knocked on my door at 1:40 with my bed. Service culdn't be any better than that! Well done guys!”
“I found a card left for me to contact their local depot. Tried the number constantly and no reply, read the reviews and feared the worst!! However I emailed the head office just before closing time and received an email reply stating that the local company woul be in contact. Barely 15 minutes later received a call from the local office apologizing for the phone problem and offering to deliver the same evening- an hour later(7pm) the van arrived. Can't fault them so 10/10.”
“I have just had a delivery from these guys - absolutely awful, I asked the delivery guy if he could help me carry the large box into my flat, to which he swore at me and dropped my box on the floor and stormed off. I have never had such a poor (and somewhat intimidating) service and will be putting in a full complaint. Do not use!”
“Ordered a new mattress from Costco. They use this 'company' ( I use the word lightly ' to deliver it. Very poor tracking available on their web site. Waited in hours passed their last delivery time scale. I hope never to use them again. Hope they go bust.”
“Ordered a rattan sofa through Amazon, not realizing this shower were going to be used to deliver it!
Like so many other disappointed people, they 'mashed' the sofa to the point that the original seller has offered a full refund, before it even got to my door. Sadly the one I ordered was the last one in stock so back to the drawing board.
Now checking out delivery details to make sure this bunch of shysters aren't involved!”
“What a complete incompetent delivery service this is. Have wasted 6 days waiting in for them to deliver beds. When they did try to deliver I was out, as I was unaware that they would be delivering them. Rang the number on the piece of paper they pushed through my door and was assured by the lady that the delivery would be made the next day. Some one in all day waiting (yet again). No delivery arrived and was told that it would come the next day so again I waited and nothing. Email to the company we bought the beds off says it was out for delivery yesterday. SO WHY DO I NOT HAVE MY BEDS!!!!!!!. My children are sleeping on mattresses on thd floor waiting for theor new beds to turn up. Will never ever buy from a company who uses the incompetent delivery people again. I can't tell you how annoyed I am ???????????????????????????????????????? And their only getting 1 star because you have to give them 1 it's a no star service really !!!!”
“Ordered through decent company who sent via this shambles, Given delivery date of tue 7th as the latest day for delivery I decided to track , then it became interesting as apparently they had tried to deliver twice before due to my work someone is always in 24/7 so this is not possible. interestingly on the tracking it states card left and the second time card left email sent!! No cards were left and no mail sent and I checked every folder inc junk. I mailed them twice at customer services ( haha) and the local depot , no replies eventually I got a number and a nice fellow promised me delivery today, oh dear still at depot!!! Contacted the company and was informed by them that the firm is rubbish and they would chase up, still waiting as the firm are having little joy. I Will now cancel order and never order again while they continue to use this company . avoid using if you want to stay in business”
“Whorst delivery company i ever had. So many bad reviews... waited 2 days for delivery and nothing. Tried to call them and they still keep saying same thing.. it will be delivered today. ..calling now suppliers to asko for a refund...”
“Ordered an item on Tuesday dispatched on Wednesday on a three day delivery via XDP Express. Tracked item Wed night, on Thursday morning given a delivery slot item arrived bang in the middle of time slot. This heavy item travelled from the Midlands to Glasgow well done XDP Express.”
“Carded 3 times despite being asked to leave parcels in front garden. I didn't actually receive any of the cards that the tracking said I'd received. Almost impossible to get through to anyone and when you do they are less than helpful. Finally delivered on the fourth day( I'm guessing by someone who could actually be bothered to turn up to my address). Just like a lot of others, I'd rather give them zero stars.”
“I can't believe that this company is still running. Tracking showed that they had left two cards,they hadn't.
Impossible to get hold of them by phone or e mail.
I have asked the seller to refund me.Will never buy anything from a seller who uses this firm.”
“I would not give even ONE star on review, but you can't post unless.
WARNING.... if ordering anything online, check that the supplier does NOT use XPD.
Tracking my large expensive item, tracking page says DELIVERED!! No way, nor to neighbours.
The "company" has a premium rate phone no. The minute you get through, the phone is slammed down ( so you pay for the call ), no email.
Have contacted Argos who I ordered from, they in turn are contacting the manufacturer who uses this " service", and I am requesting a refund. Never, ever had such an experience, and having read dozens of similar reviews all over the internet, beg to ask how they are still in business. !!! Just beware, please.......”
“Happy !!!! You cant be serious.
A wèek gone by and the delivery of Friday 29/04/16 has yet to materialise.
A week of waiting in all day.
Latest was yesterday, promised it would be with me today. Today called "driver not answering call, will ring you back". That was @1452... i called them at 1630, 1640, 1650 and no answer.
Suppliers and transport company blame each other.
This will no go further...
One very angry and vengeful customer”
