“Bad service told I was next on the list waited for ages no delivery appeared, got a message saying failed delivery and to re-arrange for another day. 2 days later no update where my delivery is just showing that it is at their depot. send 2 emails no reply just shocking how bad this courier is. Certainly no customer service there at all just want the good I paid good money for. Very frustrated right now. :-(”
“XDP delivered my parcel to the wrong address and had the nerve to send me an SMS link to sing for contactless delivery. After the link expired they send me a photo of another person, in another address, being handed my parcel, which was proclaimed 'Delivered'!
I had to contact the supplier for a refund, which is yet to be received. Avoid XDP at all cost!”
“Missed delivery out at Hospital ,tried contacting them impossible to do ,worst delivery company service i have ever tried to contact .I hope nothing else i order ever comes via XDP.”
“If you give a time and date for delivery then stick to it or inform the customer. No customer service at all. Shocking. Wasted a whole day waiting. 0 rating.”
“Missed delivery date. Non-contactable , shambles.
Tracking just shows sitting in depot . Will have to claim refund through company I brought from. This courier will cost your company money and leave your customers disappointed. DO NOT USE.”
“I placed my order with Living and Home on 16th July with estimated delivery 5-7 days and I'm still waiting! It was sat at delivery depot for days and XDP wrote to me saying they haven't got the goods even though their app tells me they have. The retailer was very helpful and sent replacement order unfortunately with XDP again. Had email and text yesterday that it would be delivered between 5:54pm-7:54pm and guess what - no delivery! The app still showing the same info, no live chat, can't send email and definitely no phone number to call so I'm going to request a refund from retailer. Shame their courier lets them down so badly, absolutely avoid XDP!”
“THE WORST!! Most waste of time shower of scammers ever! I’ve been waiting on an Aldi parcel for nearly a month and it’s been sat in a depot most of that!! Half of order went missing and never to be seen other half gets promised to be delivered and isn’t!!have been chasing for 2 weeks solid daily!! Every time I get told it’s due between 6 and 8 pm but still not delivered. I’m convinced someone at depot has taken it, it’s a gazebo, no doubt being used in someone else’s garden!! Utter shambles of a company!!”
“Absolutely appalling Company . customer service is non-existent because you cannot contact them . The web chat doesn’t work the phone number says close when it rings during office hours and the other line is just constantly engaged . where is my delivery or has someone stolen it like loads of had in the past”
“If I had known before I ordered from B&Q and had read the appalling reviews about XPD I would never had bought my greenhouse from them. Please people do not use this delivery company. They have given me several delivery times and dates only then to cancel last minute and say it is back at the depot, then out for delivery then back at the depot all at the same time. Bizarre”
“The most appalling delivery company imaginable. We have been waiting for a weight bar to be delivered for 2 weeks and STILL waiting. Slow to update tracking and even when the item is sitting in their delivery depot, they still can’t be bothered to actually put it on a van and get it delivered. Avoid at all costs.”
“The most appalling delivery company imaginable. We have been waiting for a weight bar to be delivered for 2 weeks and STILL waiting. Slow to update tracking and even when the item is sitting in their delivery depot, they still can’t be bothered to actually put it on a van and get it delivered. Avoid at all costs.”
“xdp are the worst company to work for as the driver gets billed for the parcels never turning up at the depot, as and when somebody else has taken a fancy to them and they've gone walk abouts. This has gone on for years, and it's now caught them up. as the can't get any drivers to deliver for them, as they are all owner drivers. Their depots are full with your parcels with nobody to deliver them. pick them up yourself before they go walk abouts. But there is no drivers left to bill !!!”
“Keep away from this courier company. Infect, find a different service provide if they don’t offer other courtiers.
Unless you don’t mind posting for next day delivery that turns into 1 month wait.
Most couriers are pretty bad but XDP is in a different league altogether.”
“Awful courier company
Missed collection 4 times. No way of contacting them. Why they are still in business I will never know. They should be closed down.”
“Such a terrible service! I can't get an answer from XDP or from B&M about when I can expect my order, no matter how many ways I try. Definitely recommend you steer clear of any online purchases from companies who use XDP. B&M have had £300 of my money but I can't get either the goods delivered or my money back”
“Absolutely terrible company to trust with your delivery! I ordered a large item from Amazon and the seller paid this company to deliver it. According to the tracking app (if you can call it that) my items have been sitting at the delivery depot for over a week! They do not answer your emails and you can not phone them so you are totally unable to find out what is happening with your goods. If you are ordering items from a company which will need a courier, find out which one they use BEFORE you place the order. If they say XDP, then steer clear and shop elsewhere. I have now cancelled my order and requested a refund from the seller. If I could give this company no stars, then I would. Absolute bunch of charlatans who give decent couriers a bad name. AVOID at all costs.”
“Bunch of incompetent liars. Our £600 furniture delivery through Aldi never arrived after several weeks. Neither we nor Aldi could ever get hold of them. I suspect there is some big-scale theft or fraud going on here.”
“Steer clear of anyone using XDP for deliveries. Aldi in particular use them but you won’t get your item so if you are waiting call Aldi now for refund don’t waste your time and energy as no deliveries are made!”
“If I could do zero stars I would. A retailer I bought from uses XDP and both were shocking- I would not use this company. It was a disaster collecting the furniture - I was left waiting in all day for collection with little contact and finally collected on the third day over 2 weeks. Shocking experience and beyond frustrating with the packages taking up my whole living room and playroom. Platform and app were a waste of time.”
