“Absolutely disgraceful courier is XDP. My husband ordered a shed from Aldi on the 26th February. After quite a few calls to Aldi we eventually over 3 weeks later had a delivery time slot from XDP, & saying we were next. The time slot came & went, still no shed!! There tracking is non existent & cannot get in touch with them either.
It beggars belief how this company is still operating & why Aldi is still using them. Avoid at all costs.
We are in the process of getting a refund from Aldi.”
“Please do not use this company,they except goods to be delivered but can't be bothered delivering them
The recliner I bought has been in there warehouse for over a week and they never even contacted me about delivering it, I got back on to the retailer I bought it off and xdp would not answer there phone calls either..whoever runs xdp needs to be sacked
Shocking service”
“I ordered a bookcase from Roseland Furniture, it took ages for them to collect it. I was told estimated delivery would be 4th, today I have been in waiting and suddenly got a message to say it had been delivered. No delivery has been made you can’t contact them so now I have to wait for Roseland to look into it and then try and get my money back just appalling”
“Delivery cancelled on the day of delivery on multiple occasions. No reason for this given. When trying to rebook delivery the 2nd time around the app/website simply says 'no dates available'. Live chat just crashes/doesn't function. Customer service has an endless wait though 1st in the queue, WHILE CHARGING YOU!!!!!
.....ABYSMAL”
“This has to be the worst experience ever. They delivered an item which had already been cancelled and refunded by leaving it in the front garden and then when collection was requested by the supplier they claimed they would pick up the next day. Utter rubbish. Got a text for 10 days running saying my collection is next. The driver never turned up and I am still waiting. I never write reviews, but I really don't want anyone else going through this nightmare. Deserves no star and should be out of business.”
“Similar to other reviews, items were out for delivery, got the text to say my item was the next stop and to sign to generate the QR code. Then got an update to say the delivery had failed, and a picture of the inside of the van. Repeated attempts to contact live chat, email and phone all unanswered. Disgraceful, have never had poor service like this. I can't believe large companies are using this "courier service". Now opened a dispute with the seller, who say XDP may take up to 72 hours to get back to them. Won't hold my breath to receive the items! Can only assume the positive reviews here are fakes written by the company. Utterly shambolic.”
“Wow! What an awful delivery service! Got a date for mattress delivery- we were all home, car in drive, lights on - got “carded” as not being in and some random photo of the delivery label - who knows where it was taken but certainly not in front of my property! On the useless tracking app it stated an email was sent - nope! Called supplier who advised delivery would be made - again - between 7.38 and 9.38pm Friday - no surprise here - didn’t turn up ! Now supplier is chasing and XDPEXPRESS will respond in 48 hours! I wouldn’t hold my breath - you can’t contact them, they don’t respond to emails and they don’t respond to reviews either! The questions below this review box are unanswerable as there has been no contact or any form of communication available with XdpExpress! If I could give zero stars I would! No responsibility taken for non delivery and shoves it right back on to the supplier! XdpExpress they are paying you to deliver a service which you are not doing !”
“HOW IS THIS COMPANY STILL IN BUSINESS!
ETHICS ZERO RATED, DELIVERY DRIVER ZERO RATED,
WE HAVE ZERO CONTACT POLICY HERE, WE HAVE A CODE FOR THE DRIVER TO SCAN, BUT YET INSISTED WE SIGN IS GRIMY PHONE/PDQ NOT TO MENTION HE HAS ALL READY TAKEN A PICTURE OF THE DOOR, I EVEN GAVE PERMISSION FOR HIM TO SIGN, NOT ALLOWED HE CLAIMS.
SO TO RECAP, WE HAVE BARCODES FOR THEM TO SCAN, AS OUR SIGNATURE IS ON FILE! BUT DRIVERS INSIST WE HAVE TO SIGN ON THE GRIM,
AND WHEN I EXPRESSED I WILL BE LEAVING OUR EXPERIENCE ON A REVIEW PLATFORM, HIS RESPONSE WAS THEY WILL REFUSE TO DELIVER IN THE FUTURE, OUR HEARTS BLEED!
NO WONDER XDP HAS SUCH A POOR RATING.
BASED ON OUR EXPERIENCE, I WOULD AVIOD THIS ARROGANT COMPANY, AND LOOK ELSE WHERE, OURSELVES ARE ON ACCOUNT WITH VARIOUS DELIVERY NETWORKS, THIS WAS A DELIVERY TO US, IN FUTURE I WILL BE ADDING A NOTE ON OUR ACCOUNT NOT TO USE XDP”
“Rubbish delivery company. Received a message saying the item was delivered at 3:30 with no delivery made. Delivered to the wrong address at 5:30 and took me days hunting for the item location. Knocking on doors. If i could give them no stars i would.”
“I ordered my flooring and was told when it was dispatched to you for delivery. Expected delivery was by monday 28/3/22. I received a message saying my package was allocated for 1202-205pm Sunday but did not arrive I had to cancel a long awaited hospital appointment to wait in for this. It was finally delivered at 1350 tuesday 29th this was really unfair to receive information by message that was obviously misleading”
“If I could give zero stars I would!! Was given a delivery slot for Monday, delivery didn’t arrive. Kept checking the app then today Friday was given another delivery time slot and delivery has not arrived again. My Aldi garden furniture has been in their delivery depot since 19th March it’s 25th now.
You cannot get in touch with this company!! Shocking service! 👎🏻”
“Try to contact them for my delivery from Ebay as vendor saying item is with XDP and no one answers email or phone.
I have no idea if I will even receive my item. How can I company like this still able to be on the delivery market and us customers have no rights?”
“Shocking service. My bed arrived and I literally watched the driver drag out the first piece ripping the plastic wrapping and fabric. Second delivery I was given a time but no delivery, third delivery same again, but this time they said they tried to deliver but on checking my 3 security cameras that was a lie. So much of my time wasted. They don’t respond to emails and you can’t contact them. 0/10 truly the worst delivery service ever!!!!!”
“Received notification via an email that went into my spam at 10.30 to inform of a delivery happening between 10.05 and 12.05.
This is not enough notice... fortunately someone was home.
However at 12.00 received another email in junk to say delivery fail, and screen shot of the despatch note with NOV written in the box. (assume this means not on vehicle???) No phone call to confirm.
Tried to log into app, it says I do not exist, recreated user ... it says user already exists, selected send new password... put in user email.... user does not exist.
Tried live chat no-one gets back.
Absolutely diabolical
Cannot get hold of supplier either to check on order.”
“Fraudsters!!! They have signed my name and marked delivered at 11.30PM on a Friday night!! Contacted aldi and waiting for an update. Not very hopeful as just read the other reviews!
Surely my garden furniture hasn’t been stolen?! I hope not….”
“Awful delivery company. My parcel turned up but with parts missing and was left outside with my signature already signed even though I didn't sign it as I wasn't even in. That's forgery!!”
“Shocking service delivery never turn up 2day take out from work and still no delivery .
Will need take more time from work .
Going to contact X-Ray on the TV
Can’t even contact this company .
No customer service with this company .
Contact Wayfair but still no delivery date .”
“The Company stole my shed. Told me they were delivering it then never turned up. Tracking is useless. No way of contacting the company. When the company I purchased my shed off finally got a reply from them via email after 2 weeks they said they'd lost a 6ft shed!!!!
More like one of the workers pinched it. Disgusting company beware.”
