“tracked and traced my parcel after waiting over a month for it came up as delivered just after 5 in the morning but it states they don't start delivery untill 7.30 in the morning had a notification saying my parcel had been delivered to me after 6 at night makes no sense at all ! absolutely no way of getting in touch with them the buyer from eBay is just as bad as it takes 3 days each time to reply to an email and will not refund the £65 back to me ! an absolute disgrace !!!!”
“Cladding delivered from supplier to them immediately along with adhesive on Tuesday, I get note saying its on its way.Stayed in all day Wednesday nothing,thursday nothing.Tried contacting them,impossible,says there is a live chat on the bottom of their page,only there is no icon!Email supplier saying if my order is not here by Friday I want a full refund.Friday on the track and trace delivery due but it's in two deliveries!What good is cladding without adhesive and vice versa.Managed to phone supplier on Friday about this,whilst I was on the phone a van rolls up,bloke gets out with a package in his hand,i presume adhesive,but no bloody cladding!Told him to take it back I want a refund.Wasted a whole week of my time,not to mention the anger and frustration,honestly if a yellow three wheeler had rolled up I would not have batted an eyelid.Cowboys,you only have to look at other reviews.It would have been quicker by horse and cart.Pandemic has nothing to do with it,look at other reviews.Not the suppliers fault,who have promptly refunded me.”
“Received text saying delivery would be Pm Wednesday. Still waiting. Their track and trace said it was delivered but now back at depot. Wasn't delivered as we were in front garden all day. Tried ringing, phome going dead. Tried e- mailing' e- mails not been received. Tried ringing local depot, phone number invalid.”
“Still not received my goods.
Sent two separate emails asking where they are as unable to track them without so much as a reply back!
Not good service at all!”
“We waited in today as we were given an allotted time, and both XDP or my parcel were nowhere to be seen, and not for the first time! Each time we’ve had dealings with this company our items do not show up, or they deliver to a completely different address with no way of contacting the company directly! Just not acceptable! Aldi should definitely consider using a different company.”
“Waiting for a delivery on 18th no show tracking is rubbish cant contact anyone emails you get are automated app says not collected ?so what's the point the company I purchased from said it was delivered on 11th may was in all day no delivery note through door so absolute rubbish it's a garden furniture set so would of seen the van said it's been left with a neighbour really I know its awkward times but if you've got Van's in operation there should be an open phone line for customers how do your van drivers contact you ? Absolute shambles will never get an item with this delivery service on again waiting for a reply of where I bought it from and yes they answer the phone”
“Said carded and tried to deliver both me and my husband home total lie .tried to phone but not able to get through emailed to ask what went wrong sent me email saying 2 an job not able to do because of social distancing it's an arm chair bought from eBay .now emailed seller as if this is case not paying for something I can't use.thinkingof contacting trading standards as surely with this many bad reviews it's not a one off”
“XDP delivery driver delivered a parcel to a neighbour, reversed up the road while looking at his phone, mounted the pavement and into our boundary wall and knocked out part of the wall. The driver was obnoxious and flippant, wouldn't give any details, managed the find out it was XDP he was driving for but have contacted them several times but they are not interested. This company should not be allowed to operate”
“Worse courier on the planet! Waited a whole week before being given date/time. Then sat waiting only to receive message from supplier to say it had been delivered. ABSOLUTELY NOT DELIVERED.
Customer service - what customer service?
Cannot get hold of anybody. App a waste of space. No response to phone calls and emails.
Will never use this courier. They have no idea what they’re doing. Complete and utter sham!! Shame on you stressing people out at a time that’s challenging enough for everyone”
“Nightmare! Waste of space. Email 7th May they had mattress and 15th May still not received. Couldn’t get them to give delivery date. App not working. No response to phone calls and emails. Eventually made made progress got date and time - NO SHOW! NO DELIVERY! But advised it had been delivered 20 hours previously !?!?
Can’t get hold of anyone. What a shambles. Still don’t know where mattress is so advised supplier. In process have let two vulnerable people down with their weekly shop as unable to go out. Will NEVER use again. You are a disgrace”
“Like a lot of people apparently; parcel 2 weeks late, delivery times with no delivery and no communication. I know it's a hard time atm but surely they could work on their communication.”
“Poor poor poor I've been waiting for a gazebo they've had it since 5th and still no delivery tracking hasnt moved still in same place you can not contact them if u email its automatic response didnt know I was dealing with these ebay said yodel luckily ebay have said they will refund if seller doesn't of I had a choice I'd never use them”
“If I could give them 0 star I definitively would, and I'll be very sure to review them on all platforms.
The parcel was expected "Estimated Delivery: Monday 27th April" , due to the cover-19 the shop (HORRIBLE service themselves) THE RANGE wasn't unable to dispatch it as promised nor answered my calls. I received this email from XDP stating a delivery for the 5th MAY.
Driver called me pretending he couldn't find the address (we live street side, on one of my borough MAIN streets), I missed the call. I called him back and he told me he would have delivered the parcel on the same day: no delivery.
I rebooked for the 7th: no delivery.
I received the mail for a delivery on the 8th May 2020. I followed the drive on the app, delivery slot was 1.30pm to 3.30pm. NO DELIVERY was made.
The parcel has been carded as "delivery attempted unsuccessfully", despite we are obviously locked down and so at home all day long.
Now I'm not allowed anymore to book a new delivery date!!!
Driver refuses to answer the phone.
Another email stating a delivery slot 12:31pm to 2:31pm on the 11th May: NO DELIVERY.
Is that a joke?
The Range not answering either.
Luckily I bought from their shop using PayPal, so I'm sure I'm gonna have my money back.
So unprofessional.”
