“Cannot give a zero
Cannot give a zero, shame because that is the level of service I received. All they had to do was collect a parcel for return to Aldi. Aldi arranged it and all was going well and I received a reminder from XDP the day before the arranged collection date saying XDP would contact me with a three hour window on the day of collection.
That was the last I heard from them, they did not turn up (three people were at home all day) and repeated emails over the next two days have been ignored. The website says I missed my collection date and a new date cannot be arranged.
WOMBATs”
“What and absolute joke of a delivery company, i moved house a week before lockdown and have had a lot delivered, every other company bar xdp has been fine, whenever xdp are involved you can guarantee theres going to be problems, currently waiting on blinds which they apparently attempted on the 8th, and again today, i was in on the 8th but not today and the tracking number doesnt even work to redirect it, customer service is non existent And hear nothing back. How retailers are using this company is beyond me, shambles.”
“1 star as cannot give 0 stars part 1 of 4 delivered and singed for 2 weeks and even supplier no longer knows what xpd have done with the other 3 parts they must have a warehouse full of stuff they dont deliver I think if they employed monkeys they'd be more organised and actually deliver items”
“This is completely joke. contact link the in the website doesn't work and it's virtually impossible to get in touch. also tracking system doesn't work.”
“would rate zero or minus if possible, lied to me said things were delivered when wernt in, deliver half and lost the rest. Will never ever buy from a company that uses them again awful awful company.”
“NIGHTMARE Stress !! with this bunch of useless jokes wanted a delivery did'nt arrive for two weeks (impossible to track did'nt work) !!!then when needed to return so could get a refund their website tracking does'nt work they dont answer the phone and when you listen to their phone message they say call the seller also the dont answer emails its like dealing with crooks !!! said they had been to pick up my package for return when they had not said there was no package out side crazy liars !!!!!”
“..
The parcel was meant to arrive last week. Received a text this morning saying it was on its way saying it will be with me by 11.50. and I'm still waiting... When you try and call their automated service tells you to contact the seller... And that's all they can say is the order is with dxp.... Wow....just wow.... Any update...don't be silly.”
“Well it’s Monday part 1 arrived it was dropped on door step and driver ran off on checking it the packaging had been slashed damaging the item Yet again have tried to email the but no replay this firm is a joke do not use them”
“Ordered a bed only one part as arrived…
Ordered a bed only one part as arrived i rand XPD was on phone for 1hr 58mins just a message saying you are first and someone will be with you after this time I give up at a cost of £56 I rang the firm the bed was ordered from they informed me XPD split the load and will be with e the next day still not got it today Friday I have tried to get hold of then but still cannot this delivery firm are a joke I have now emailed them and still no reply”
“Worst courier ever. Ordered blinds through web blinds that were sent out via XDP after having them a few days they returned them to web blinds without attempting to deliver this happened twice more before they eventually arrived broken. They apparently had problems with our address but never once through to contact us by telephone to clarify the address. Sadly have just ordered some more blinds and the same thing has happened this time they had them for 6 days didnt contact us once and they are now making their way back to web blinds - terrible company and you cant contact them and to be fair web blinds/blinds 2 go are being pretty rubbish too and not sorting it out - been waiting for the blinds for 2.5 months now”
“Was told my items would be delivered on june 4th between 16:55 and 18:55 but nothing was delivered and still waiting. Disgusting customer service, company should be shut down.”
“Shame there isn't the option of zeros or minus stars. Item was due on or before the 2/6 with no show then yesterday received atext to say delivery would be later that day between 17.00 - 19.00. Did it show up, well I'll let you guess. Still no news text emails or otherwise. Fortunately my credit card company sais they will reimburse me if the goods don't show up within 30 days so only 2 more days to wait. Then it won't be my problem anymore.”
“Genuinely the most dishonest, unreliable and disorganised company I’ve ever dealt with.
I will spare the details but after nearly a month of my item being delivered to XDP I still haven’t received my item. After multiple attempts to get my item they have still failed to deliver. Over 700 items were in their depot Friday last week that had no labels or identification. That’s 700 items customers are still waiting for that they may not receive for weeks !!
I had to email the chairman of XDP directly to get any response at all. They did eventually try to resolve my issue but they appear to be in a real mess with their logistics and storage”
“Received text from XDP to advise order will be delivered Monday 1.6.20 3 days later still no sign .cant get hold of them .i have learn now next time order anything need to check which delivery service seller is using .I would just say stay away from this lot .they chat option which don’t even work .service well you can’t call service you can’t get hold of any of them .supplier trying to get hold of them .but they struggling to get through to them how anyone uses this lot beyond belief”
“I had a message saying my package would be delivered on the 2/06/20 between 2-4pm. Great, I thought, sadly it didn't turn up and the tracking app wasn't updated till after 7.30pm. Which incidentally was after I emailed yo see where my item was. The app then stated delivered and a hand written note saying "safe place". I was a little surprised at that as I hadn't left the house. Now ther is no way into my rear garden and my front door is directly on a public footpath. I looked around and could find nothing, so where the hell is this so called "safe place'?
There is absolutely no way a package was delivered here and with no card left and no clue as to where they may have left a package (a rather large one too), what am I meant to do.
Xdp don't answer emails and my retailer is at a loss too! Avoid this company at all costs.
Customer service is non existent, how they are still trading is beyond me!”
“XDP Were due to collect a faulty rowing machine on May 8th. They sent me the labels and sent a reminder the day before. They didn't turn up and have made no contact whatsoever in the 4 weeks since then. Phonelines aren't working and they haven't responded to 5 emails so far. Needless to say I cant get a refund from the retailer until these idiots return it.
Avoid this company and anyone who uses them at all costs.”
“It is difficult to put into words how bad this company is. How unreliable they are and the lies they tell. They always wheel out to old 'we tried to deliver, but you were not in, so we carded you'. I was working out the front of my house all day yesterday and strangely I received an Amazon delivery ok. I never left the front of my house for a moment, and my wife was also home all day, as we are, you know, in lockdown!
This is the second time I have had the misfortunate of dealing with XDP, and this is the second time I have had issues. The App is a complete waste of time, unless you are unsure of your home address, as that is all it shows you.
I will NEVER again purchase from a company that uses XDP as their courier. I will be writing to Powerhouse Fitness to tell them this and point out the nothing but negative reviews all over the web. XDP are a disgrace, and tarnish the names of good businesses. I would give 0 stars if I could. Do not use.”
“It is difficult to put into words how bad this company is. How unreliable they are and the lies they tell. They always wheel out to old 'we tried to deliver, but you were not in, so we carded you'. I was working out the front of my house all day yesterday and strangely I received an Amazon delivery ok. I never left the front of my house for a moment, and my wife was also home all day, as we are, you know, in lockdown!
This is the second time I have had the misfortunate of dealing with XDP, and this is the second time I have had issues. The App is a complete waste of time, unless you are unsure of your home address, as that is all it shows you.
I will NEVER again purchase from a company that uses XDP as their courier. I will be writing to Powerhouse Fitness to tell them this and point out the nothing but negative reviews all over the web. XDP are a disgrace, and tarnish the names of good businesses. They deserve 0 stars. Do not use.”
“First off tried to get me to accept one package as the expected 2 based on the fact there were 2 boxes in the package!
Then I was promised everyday the missing package would be delivered the next day up until they put it as delivered but even that’s a joke as the drive says he delivered it Saturday yet the paperwork says Monday!
Following on from this the seller had a heated discussion with this company and suddenly they knew I didn’t have the package and would pick the item to and get it delivered to me. I’m still waiting
Thanks to them I am stuck in a situation where the seller won’t refund me without the items but no one can say where the items are!
Please avoid as you will end up out of pocket with a fight to get your money back”
