Yoox Reviews

Name: Yoox
Rating: 2.09

2.1 Rating 169 Reviews

27 %

of reviewers recommend Yoox

2.1

Based on 169 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Yoox:

YOOX.COM is the only destination offering an infinite mix & match of hard-to-find styles and trends: exclusive collections by prestigious designers, vintage collectibles, selected range of end-of-season clothing and accessories at accessible prices.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was a customer of YOOX for three years and made a number of purchases. I recently purchased a pair of shoes that were shown as a size 13 on their site. It was a last item purchase. When I received the shoes, they were clearly not a size 13 (too small). When I looked at the box, the size was covered in black marker and there was a sticker with 12 on it instead. I sent pictures of the box and shoes to YOOX Support, and they said the size was correct and there was nothing they could do. How could they determine the size without the shoes and why was the size covered by black marker on the box? As a long standing and active customer, I was surprised by their response. I am no longer a customer.”

Yoox 2 star review on 2nd September 2023

Helpful Report

Posted 1 year ago

“Yoox site is a joke!! Before They start a SALE they double the price of the items and then put 75% off 😂 you think people are dumb. I put items in dream box and next day i recieved email there is 70% SALE on yoox when i opened the site i saw prices changed of the things i saved im dream box. Even more than before sale!! Why cheat ? Yoox used to be great site but mow looks like greedy people sitting behind it and playing with prices !! Very sad and unreliable”

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Posted 2 years ago

“Very disappointed in the quality of shoes, and Boots,I bought. Had to return them , and cost me about £10 each time. Just waste of money. The last pair I bought I couldn’t even put on, so badly design my foot got stuck half way through.”

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Posted 5 years ago

Yoox is rated 2.1 based on 169 reviews